James Legatt, Pmp Email and Phone Number

• Managing Product Safety and Compliance (PSC) Selling Partner Experience (SPX) content-related projects with a global team of writers and producers.• Authoring and updating help page content, managing through the content production cycle including intake and kick-off, program and legal approvals, and requests for translation and publishing.• Collaborating with global and regional partners to ensure alignment on project goals, expectations, and launch delivery of content.• Educating stakeholders on content requirements and processes to mitigate risk.• Introducing best practices and processes for team efficiencies and decreased production spans.

 Managing Product Safety and Compliance (PSC) Selling Partner Experience (SPX) content-relatedprojects with a global team of writers and producers. Authoring and updating help page content, managing through the content production cycleincluding intake and kick-off, program and legal approvals, and requests for translation andpublishing. Collaborating with global and regional partners to ensure alignment on project goals, expectations,and launch delivery of content. Educating stakeholders on content requirements and processes to mitigate risk. Introducing best practices and processes for team efficiencies and decreased production spans.

Caveo Learning is a learning consulting firm, providing learning strategies and solutions to Fortune 1000 and other leading organizations.

• Monitored the day-to-day work flow for Surface and Xbox support content, including triage, work item creation and stakeholder communication. • Published agent focused (KB) articles via internal content management tool. • Released content to localization.

• Manage an eclectic mixture of content related projects simultaneously through-out the project lifecycle. Projects include eLearning solutions, video production, and writing and editing.• Collaborate on proposals, SOWS and change orders with Operations and Business Development for existing clients and new business development.• Track project budgets, provide cost reports to account managers and alert them to potential budget issues and PO shortages.• Manage localization process for all multi-language projects (100+ languages).

• Designed and taught English courses aimed towards first through fifth year university students specializing in the translation profession.• Facilitated community English club discussions with a focus on listening and speaking skills.• Developed and directed two youth leadership conferences focusing on project design and management, leadership, volunteerism and teamwork.

• Produced how-to videos including script development aimed at a global audience, localization management of video content, on-set subject matter expert, and project scheduling.• Managed in-box documentation projects for Hewlett Packard’s (HP) CPC division including poster development, user guide creation, project scheduling, and localization coordination.

• Managed the Hewlett Packard (HP) CPC division on-site documentation team for all in-box and web content for multiple products. Onsite team members included writers, project managers, and illustrators.• Served as liaison between the client, and onsite team, remote production team, subcontractors and account management during the overall content creation process.• Collaborated with the client, vendors and project teams to propose solutions to the client’s needs, including identifying resources as required.• Compiled monthly cost reports to show actuals against budgeted numbers. Other reporting included QBRs, lessons-learned; cost analysis and forecast future cost projections.• Organized and produced documentation photo-shoots, including sub-contractor procurement and management.• Developed and maintained multiple product schedules ensuring the timely delivery of all in-box and build documentation as demanded by product schedules.

• Managed the print and online production for multiple high-tech documentation projects for clients like Hewlett Packard, Microsoft, Intel Press and Siemens.• Defined scope, roles and responsibilities, project phases and that allowed for minimal training and project initiation.• Managed cost, schedule, and localization vendors for multi-language documentation (up to 32 languages).• Created proposals and cost analyses to support Sales and Marketing efforts.• Tracked production metrics for utilization in cost analyses, scope management, and employee evaluations.

• Lead teams of various sizes in a variety of print and online projects ranging from entire book sets to single sheet white papers.• Trained Desktop Publishers, Quality Assurance Engineers and File Traffickers and assisted in the set-up of workstations.• Desktop published and QA’d documentation for multiple documentation projects.• Approved localized content for delivery.