James L. Email & Phone Number

Portland, Or, Us

Remote

· Research, monitor, and examine family, medical, and safe leave laws, policies, standards, and practices of both private industry and public agencies.· Analyze reports and study data and prepares briefings and reports with recommendations for actions and issues to address.· Identify and communicate policy needs and revisions, including administrative rules and legislative concepts.· Conduct evaluations of program effectiveness.· Advise agency management as well as other agencies on benefits and risks of different policy options.· Create or revise policy materials. Recommend policy positions and necessary actions to implement policy.· Track and analyze legislative proposals to determine administrative, technical, economic, fiscal, and equity impacts related to Paid Leave Oregon.· Draft and amend administrative rules and reviews administrative rules drafted and amended by staff, including administrative rules that may have significant impact on the quality of the services provided by Paid Leave Oregon.· Assist in the division’s analysis and response to technical questions concerning Paid Leave Oregon received from within and outside the department.· Interpret and provides technical explanation of new laws, existing laws, and department policies concerning Paid Leave Oregon to the public, department managers and staff, and attorneys.· Analyze legislative proposals to determine impact related to Paid Leave Oregon systems and processes and communicates required changes to systems or processes to implement and administer the legislation.· Recommend process changes or improvements to meet program operating needs.· Analyze business needs and identifies system requirements to implement policy.· Evaluate and document Paid Leave Oregon business processes; assesses business models and their integration with current and future system technologies.· Review existing or proposed activities for effectiveness, efficiency and conformity to established guidelines.

Remote

- Drive real-time adherence to the expected capacity against the actual performance to service levels and metric efficiency goals.- Communicate changes to incoming contact patterns to the business unit leadership and workforce management teams.- Provide data-based recommendations to scheduling and forecasting analyst for long term solutions.- Review and process flex requests in real-time based on business needs.- Monitor agent activity and adherence in real time and provide constructive feedback to management and employees throughout the UI Division to improve agency service levels. - Monitor intraday call volume and call handle times compared with forecasted volumes. -Communicate timely and effectively with program management and business unit leads regarding incoming contact patterns that may impact and/or are impacting their service level goals.- Discuss any necessary changes or recommendations with the Forecasting and Scheduling analyst to ensure forecasts are updated timely.- Review suggestions provided in the Calabrio Workforce Management forecasting module and apply or reject the suggestions based on the reliability of the information provided.- Update and send reports related to the performance of each business unit, including but not limited to: shrinkage, occupancy, agent metrics, activity time per agent, and leave usage.

Remote

- Learn and use technical expertise including knowledge of complex Federal and State laws, skills in identifying issues, gathering, evaluating, interpreting and presenting facts, and writing decisions which may be used as evidence in formal administrative hearings.- Examine decisions, audit lists, and overpayment memorandums to determine if an overpayment exists.- Calculate overpayment and underpayment amounts.- Issue overpayment decisions based on technical knowledge and expertise of Employment laws, rules, policies and procedures.- Adjust account balances to insure interest accrued appropriately.- Adjust payment program and claim balances as necessary due to overpayment set-ups.

Undisclosed

- Provide Oregonians assistance, direction and answers with Unemployment Insurance claims during COVID-19 pandemic.- Efficiently and effectively use data, critical thinking, and analytical reasoning to gather compliance information.- Apply Oregon state laws, rules and policies to solve problems and makeproper decisions affecting outcome and eligibility of benefits.

Vancouver, Washington, United States

- Created targeted social media marketing strategies to engage, increase brand awareness and grow followers for three brands.- Grew @echoflyfishing followers by 25k and tripled @airflousa Instagram account organically in six months.- Delivered insight and direction on the design of print and web marketing collateral.- Worked closely with over 30 Pro Team members throughout North America during product R&D stages to create promotional marketing content and maximize brand exposure in each region.- Coordinated photo/video shoots and industry events. Managed company-wide lifetime warranty program.

Sacramento, California Area

- Helped customers protect their homes and families with customized home security and home automation solutions for company provided and self-generated clients.- Prepared, processed and finalized contracts and handled financial transactions.- Worked with installers and customer service to ensure the best customer experience for high-end customers. Utilized specialized computer programs to generate leads and prospects.- Worked independently daily using iPad with security encrypted programs.

Sacramento, California, United States

- Established and maintained ongoing personal relationships with bulk grocery stores in order to maximize sales and display activity.- Communicated daily to merchandisers to ensure successful execution of all points of distribution.- Visited 8-12 accounts per day, multi-tasking and planning for buy ins, incremental displays and delivery times when needed.- Worked daily under strict time requirements independently, utilizing a hand-held computer with specialized software.

B.S. Business Administration, Marketing

Associate Of Science (A.S.), Business Administration And Management, General