James Schindler Email & Phone Number

Norwich, England, Gb

Ipswich, England, United Kingdom

Norwich, United Kingdom

Developing and building on strong working relationships with clients, including generating new Business where opportunities arise Establishing and building relationships with business owners and stakeholders within Williams Lea Tag in order to maintain an in depth understanding of the business and services / solutions provided to clients – Helping to shape those services and solutions through client feedback and ‘lessons learned’ surveys and workshops Ensuring that the business owners remain up to date in terms of the status of assigned work streams throughout the various stages of the delivery lifecycle, feeding back and acting on issues where they arise in a timely and efficient mannerEliciting requirements including technical and operational information from both clients and colleagues through business analysis techniques e.g. workshops, site visits, process mapping Supporting the Solution Architects, Project Managers, Lead Business Analysts and Business Analysis Manager in the delivery of documentation and sourcing of information throughout the project delivery lifecycleFully participate in the culture of learning and knowledge sharing that extends beyond the confines of the teamContributing to the development of documented and reusable processes for delivering similar solutions in a cost and time efficient manner, ultimately without the need for solution design involvementSupporting other members of the team and business, encouraging their own personal development, providing feedback and direction where needed

Norwich, United Kingdom

Managed all resource and prioritised workloads for the Document Composition function (3 FTE) within the Technical Delivery TeamCollaborated with all areas of the business to ensure Team standards and communications met with expectations, and delivered continuous improvement through action plans where necessary to avoid repeat issues including holding ‘lessons learned’ meetingsCo-ordinated with the wider Technical teams to produce quotations and write solution designs for new and existing projectsPicked up duties of the Software Engineer role on a day to day basis

Norwich, United Kingdom

Delivered application level solutions for new business and internal service improvement activities across the full range of platforms used by OperationsUndertook the full end-to-end technical delivery lifecycle from concept to final deployment - ranging from developing quick solutions for data transfer to larger scale projects where analysis, composition, infrastructure and final MI are all involvedCo-ordinated with the business and other technical teams to create solutions for projectsEnsured delivery approaches were strategically aligned, practical and well grounded, and enforced best practices and coding standards, referring to and creating End User documentation for BAUDelivered continuous improvement in terms of controlling costs, making efficient use of resources and minimizing rework which included evaluating and creating check lists of all necessary steps

Norwich, United Kingdom

Utilised Composition applications to produce print files in accordance with various high profile client’s needsManaged personal workload from development and testing into BAU where applicable, including processing high volumes of BAU mailings where SLA’s are tight and client expectations are highMade sure coding standards and best practices were adhered to through the creation of End User training documentsCo-ordinated with the business and clients including other technical teams to create solutions for projects, worked with other members of the team to provide all elements of the solutionHeld regular meetings with the Production Services team to discuss current issues, making suggestions / improvements where necessary to provide feedback to the team leader

Norwich, United Kingdom

Managed print jobs through all stages in the Production Lifecycle including liaising with stock suppliers, account management / clients, technical teams, warehouse / admin, Production, MI Teams and Mail carriersProvided progress reports, issue resolution and held review meetings on current jobs, as well as advising on technical data, production capabilities and mailing tariffsResponsible for spotting new opportunities and winning workMaintained procedures for client tasks which allowed ease of cross training and allowed the client to review how we manage their work

Norwich

Managed the Original Document Team comprising 20 FTE within Input Services - directly reporting into Senior ManagementResponsible for all duties performed by the Deputy Team Leader

Norwich, United Kingdom

Assisted the Team Leader/s and Senior Management in the running of various Teams within Input Services, duties included:Meeting yearly team targets in Quality, Productivity and VersatilityManaging staff levels and trainingReviewing proceduresEnsuring Service Level Agreements were metEnsuring Quality Auditing was maintained and monitored using statistics to comply with client contractsCollating statistics and producing MI reports for Senior ManagementAppointed Representative of Input Services for the Employee Forum – Meeting with the head of HR and other representatives across Williams Lea to discuss local issues and to feedback business updates