Product Operations Manager
Current• Awarded the Ted Rogers Business Excellence Award (2022) for outstanding performance• Promoted from Digital Production Lead, reflecting leadership and expertise in product management• Oversee daily operations and production support for broadcast digital products across web, mobile, and smart TV platforms; added radio products to my portfolio upon assuming the manager role• Form and lead a SWAT team of SMEs to tackle and escalate critical issues as they arise, ensuring resolution within 48 hours through close collaboration with cross-functional stakeholders• Conduct user acceptance testing (UAT) on behalf of the Product team to ensure quality of service and experience• Coordinate cross-functional teams including Product, Engineering, IT, UX&D, and Marketing for problem-solving and successful product launches• Contribute leadership to programs focused on the future state of Media to ensure the company stays ahead of industry trends• Lead the development of product operations roadmaps using business goals, data analysis, and user feedback to drive strategic alignment and successful outcomes• Oversee projects from writing requirements to product launch, leading as the product manager to ensure 100% alignment with business goals, within budget, and on schedule.• Mentor and manage a team of digital product operations specialists, conducting performance reviews, setting goals, and providing ongoing feedback to support their career progression• Increased team efficiency by 30% through the redistribution of workloads, ensuring that each team member handled multiple product categories (70/30 ratio) instead of focusing on a single category
