James Leung Email & Phone Number

Toronto, Ontario, Canada

• Awarded the Ted Rogers Business Excellence Award (2022) for outstanding performance
• Promoted from Digital Production Lead, reflecting leadership and expertise in product management
• Oversee daily operations and production support for broadcast digital products across web, mobile, and smart TV platforms; added radio products to my portfolio upon assuming the manager role
• Form and lead a SWAT team of SMEs to tackle and escalate critical issues as they arise, ensuring resolution within 48 hours through close collaboration with cross-functional stakeholders
• Conduct user acceptance testing (UAT) on behalf of the Product team to ensure quality of service and experience
• Coordinate cross-functional teams including Product, Engineering, IT, UX&D, and Marketing for problem-solving and successful product launches

Toronto, Canada Area

• Managed daily operations and production support for broadcast news & entertainment digital products
• Supported the launch of new products and features from defining requirements, overseeing development, and through to user acceptance testing (UAT), documentation, and training
• Transformed web analysis and user feedback into new product concepts, driving revenue and reducing costs
• Collaborated with stakeholders to create user stories and prioritize tasks to meet business objectives
• Tracked project progress and provided timely updates to stakeholders
• Worked with cross-functional teams and external vendors on proof of concepts to enhance customer experience and product profitability

Toronto, Canada Area

• Developed websites and web applications in a Linux/Mac, Apache, MySQL, PHP (LAMP/MAMP) environment
• Designed and developed dynamic websites and tools to improve web content management efficiency using PHP, MySQL, JavaScript, jQuery, XML, HTML 5, CSS, LESS/SASS
• Ensured cross-browser compatibility to deliver consistent user experience across different platforms
• Experienced with customizing WordPress themes
• Managed and supported multiple websites and mobile applications on various platforms
• Collaborated closely with UX designers, content providers, project managers, product owners, quality assurance, and other business stakeholders to deliver quality products