James Levinh Email & Phone Number

Melbourne, Vic, Au

Provide technical support for Personal Care Workers, Community Support Workers, Endorsed Enrolled Nurses, Leisure & Lifestyle Assistants and Head Office Staff. • Configure, deploy and troubleshoot Windows PCs, Microsoft Teams and Authenticator. • Configure KioWare Kiosk for kitchen staff. • Manage user accounts and permission levels in Active Directory, Office 365, Manad Plus, TCM, MedSig, Elmo, SoupedUp and AlayaCare.• Manage folder and file permissions on network drives… Show more Provide technical support for Personal Care Workers, Community Support Workers, Endorsed Enrolled Nurses, Leisure & Lifestyle Assistants and Head Office Staff. • Configure, deploy and troubleshoot Windows PCs, Microsoft Teams and Authenticator. • Configure KioWare Kiosk for kitchen staff. • Manage user accounts and permission levels in Active Directory, Office 365, Manad Plus, TCM, MedSig, Elmo, SoupedUp and AlayaCare.• Manage folder and file permissions on network drives. • Onboard new staff though hronboard.• Escalate urgent issues to external vendors such as Communicat Support, Xacom, Health Solutions and Manad Plus. Show less

Provided technical support for the Supply Chain demand planning and ERP system FuturMaster. • Conducted investigations of missing SKUs, backed up/renamed stock locations, and executed a post batch run so the Supply Chain team can have up to date data for forecasting to do cost calculations.• Monitored the daily batch run and escalated urgent issues to FuturMaster Support.• Analysed rejected txt file data due to missing formulation codes, stock locations, country codes and informed… Show more Provided technical support for the Supply Chain demand planning and ERP system FuturMaster. • Conducted investigations of missing SKUs, backed up/renamed stock locations, and executed a post batch run so the Supply Chain team can have up to date data for forecasting to do cost calculations.• Monitored the daily batch run and escalated urgent issues to FuturMaster Support.• Analysed rejected txt file data due to missing formulation codes, stock locations, country codes and informed the Supply Chain team on how resolve it. • Maintained user account management and password resets.• Consulted with FuturMaster Support to implement new and improved functions:- User lists to monitor and audit accounts.- ABC Class to manage top selling SKUs. - A new stock location for the Japan Supply Chain Team.- Improved the readability of the daily batch logs in Outlook to include Start of DP Daily Batch, End of DP Daily Batch, Start of DRP Batch, End of DRP Daily Batch.Other supported software responsibilities• WinSCP (FTP Client) – Monitored and escalated urgent FTP issues to the NetSuite Team. • NetSuite - Actioned the process of cleaning up the Japan nodes, renamed key customers, created saved searches for purchase orders.Documentation and ticketing system• Jira Service Desk: Logged all FuturMaster incidents and requests in Jira. • Confluence: Documented new FuturMaster functions such as user lists, ABC class, and new stock locations for future reference. Show less

Provided technical support to 140 DECJUBA stores and 200+ head office employees.• Installed, configured, troubleshooted, and established eftpos connection to the master and slave Apparel 21 POS. • Troubleshooted Apparel 21’s POS sync error by checking the error logs in event viewer, opening firewall ports, restarting the master POS and router.• Performed Apparel 21 POS build upgrades.• Established connection to the payment gateway (PC Eftpos client), troubleshooted EFTPOS… Show more Provided technical support to 140 DECJUBA stores and 200+ head office employees.• Installed, configured, troubleshooted, and established eftpos connection to the master and slave Apparel 21 POS. • Troubleshooted Apparel 21’s POS sync error by checking the error logs in event viewer, opening firewall ports, restarting the master POS and router.• Performed Apparel 21 POS build upgrades.• Established connection to the payment gateway (PC Eftpos client), troubleshooted EFTPOS terminals, A4 printers, receipts printers, monitors, routers, barcode scanners and vein scanners. • Troubleshooted Windows PCs, MacBooks, iMacs and their respective operating systems.• Managed user accounts in Active Directory, Office 365 Admin Center, Adobe Creative Cloud and Zoom.• Installed and configured TRS Cube, Toolbox, OpenVPN, Citrix Workspace App and Remote Desktop Connection.• Actioned service incidents and requests in the Freshdesk ticket system.• Created an online IT knowledge base in Microsoft OneNote for training purposes.• Created an Excel spreadsheet that shows the number of new starters, staff exits, and the amount of IT equipment assigned, such as laptops, MacBooks, and iPhones. Show less

Assisted the Information Services Department with logging service incidents and requests.• Logged all service incidents and requests in the ServiceNow ticketing system.

Assisted in the Information Service team with the rollout of new PIN Pads for Australian franchisees.• Remotely installed and configured PC-EFTPOS servers and receipt printer drivers though Remote Desktop Connection.

Assisted the Information Service team rollout of a new POS for Australian and Canadian franchisees.• Remotely installed and configured PC-EFTPOS servers, receipt printer drivers and cash drawer scripts though Remote Desktop Connection.

Bachelor Of Information Systems

Diploma Of System Administration, Information Technology

Completed The Victorian Certificate Of Education (Vce)

Years 7 To Year 12

Activities and Societies: Participated in the Asian Moon Festival in 2011