James Liang Email & Phone Number

Atlanta, Georgia, United States

Sandy Springs, Georgia

• Releasing new app technology to market
• Collecting requirements/acceptance requirements from clients on new updates
• Training internal and external customers on new applications
• Understanding corporate Digital roadmap
• Developing new processes for Support and Training team
• Acting as a Subject Matter Expert for Operations team

Greater Atlanta Area

• Maintaining a Compound Annual Growth rate in revenue of 24.9% over two years
• Developing a new product and services for Auto and Property UW
• Updating current product messages
• Managing Coverage Verifier Product for the Auto and Property UW division
• Strategizing for growth in revenue and contribution data for product
• Assisting Sales team on pricing of product

Alpharetta, GA

• Managing products for the state of Arizona, Nevada, Oregon, and Washington by monitoring profitability and growth
• Releasing new or updated rating programs for assigned states to maximize revenue with average growth of 54.5%
• Working with IT, Claims, and Customer Service on needs of the product
• Developing rate revisions in line with The General's yearly growth and profitability plans
• Maintaining and developing report to assist Director and other Product Managers to monitor state growth and profitability

Greater Atlanta Area

• As a Project Manager, I am the primary point of contact between Colibrium's project team and its client in terms of managing and producing implementation schedules, work plans, meetings, and relevant documentation.
• Develop and maintain a detailed functional working knowledge of the Colibrium's Tuo software application
• Develop and maintain a practical knowledge of relevant client business processes (i.e., call center operations, insurance sales and marketing techniques, medical underwriting processes, etc.)
• Foster high levels of client satisfaction through day-to-day project contact, managing peer-level client relationships and handling communications, scope control, negotiations, expectations, feedback, etc.
• Collaborates with the Program Manager to manage projects and activities of the team responsible for the successful implementation of Colibrium’s solutions and consulting services
• Manage and participate in production support activities

Atlanta, GA

• Create new program to re-enter the North Carolina Market; Partnering with Smart*Choice for agency production generating about $4 million in Written Premium in 2012.
• Roll out new non-credit program to Louisiana market generating $5.2 million in Written Premium in 2012.
• Develop new Arizona product released in January 2013.
• Manage $7.3 million book of business for Georgia products, $1.7 million for Missouri product, and $0.8 million for Florida product in 2012.
• Create processes for Underwriting and revise company processes to meet state guidelines and attorney recommendations
• Submit filings to various states’ Department of Insurance

Alpharetta, GA

• Proactively monitor assigned state and create revision projects to maintain stated profitability with over $20 million in Written Premium and a loss ratio of 55% in 2010
• Monitor monthly progress versus yearly goals and objectives
• Create new product for state rollout including rates, rules, and forms
• Create and present product proposals
• Conduct competitive analysis and review SWOT reports for upcoming revisions and new opportunities
• Facilitate communications across various departments like Customer Service, Claims, Marketing, and Underwriting regarding updates and changes to state products.

• Performed reports to track cancellations and retention for Product Management team
• Maintained report detailing the company’s monthly profile by state and line
• Setup rate workbooks for IT and initiated kickoff meetings to discuss changes
• Performed various support analysis for state filings including state data calls and product reviews
• Provided support to Product Management team in determining competitor rating factors
• Analyze competitor filings for California Homeowners to build company Homeowner rates

• Assisted Product Management in rolling out three new products in Alabama and run off older programs.
• Maintained profitability for Alabama with $7 million in Written Premium and a loss ratio of 68%
• Monitored Tennessee products for profitability with over $10 million in Written Premium.
• Submitted various filings to the Georgia Department of Insurance to maintain profitability of $25 million in Metro Atlanta
• Helped reduce write-offs and lowered expenses in Georgia by 15%
• Led kick off meetings regarding new and updated products with IT, Customer Service, Marketing, and Claims.

• Reviewed internal processes for efficiency improvements by reducing friction points with customers
• Developed new company practices to reduce expenses by $1.4 million
• Created charters for process improvement and monitored deliverables on a weekly and monthly basis
• Analyzed industry reports and news for trends and for new innovative processes

Alpharetta, GA

• Supported and trained external customers on company rating products
• Supported internal customers with technology issues
• Tested software releases to ensure successful rollout and collect data on any new issues
• Created reports for call availability and call resolution

Norcross, GA

*Contracted to Children's Healthcare of Atlanta*Coordinated schedule with various departments to upgrade computer systems*Procured computer equipment for installation or upgrades*Maintained Inventory between vendor and hospital installation.

Masters, Project Management

Bs, Computer Science

Activities and Societies: ACM Programming Team