James Lin Email & Phone Number

Buffalo Grove, IL, US

New York, NY, US

Deerfield, IL, US

• Partnering with external partners to bring new goods and services into Walgreens
• Developed, shaped and molded the Kroger strategic partnership, with our customers and team members in mind, rolling out to 50 Walgreens stores and 17 Kroger stores thus far
• Leading and developing a team of 7 Store Managers on Special Assignment and 4 Support Office Team Members
• Presented to an audience of ~300 people in a TED Talk like event regarding partnerships
• Attended EDGE, a leadership development program for select leaders at Walgreens to continue to develop leadership skills, learn from our top leaders, and contribute to initiatives outside of our main responsibilities
• Part of the team that developed the Walgreens COVID vaccination models for Phases 1b, 1c and 2

Deerfield, IL, US

• Operations business partner for Merchandising, Asset Protection and Safety
• Co-presenter of In the Loop, a weekly video communication that went to all Field Team Members
• Led a high performing team of 4
• Collaborated and presented with/to Senior Executives on a weekly basis
• Partnered with Beauty Merchants and Pharmacy Operations to rollout Feel More Like You program for Oncology patients
• Helped lead our Beauty Area Experts as well as assisted in the build of the Birchbox partnership with Walgreens

Deerfield, IL, US

• Relationship manager and program owner of the FedEx OnSite program which created incremental convenience for customers to drop off and pick up their packages at their local store
• Rolled out to ~7,600 stores in an 8 month period
• Presented to the Walgreens Leadership Team with an audience of over 1,500 leaders
• Led a cross functional team that included over 100 team members from 10+ departments
• Partnered with Operations to develop and mold the training, support documents, and communication plan
• In partnership with FedEx and Walgreens IT, developed and rolled out an Android based app for stores to execute the program which won the 2017 CIO100 award for innovation and business value

Deerfield, IL, US

• Operations business partner for Asset Protection and Facilities
• Owned and led an initiative to turnaround shrink at our worst performing stores leading to a projected $11.5M in shrink dollars recovered across just over 1,500 stores for the year
• Rolled out changes to expense items that will save the company $1M this year while providing a higher quality product for our stores to use and a better customer experience
• Launched a standardization of Working Funds that freed up over $10M in cash flow
• Owned the uniform program for Walgreens which uniforms 240,000 team members and is a $3.5M program
• Provided operational insight into the design, development and deployment of StoreCare+, our new store care work order management system

Deerfield, IL, US

• Opened and trained 40 Local Specialty Pharmacies, 20 were acquired pharmacies
• Relocated 3 high profile Local Specialty Pharmacies
• Coordinated the expansion of 1 high profile Health Systems Pharmacy (HSRx) that involved a two phased schedule
• Coordinated and Managed Grand Opening Activities over 3 days, in which executives from the Health System and Walgreens attended, for a high profile HSRx with a budget of $8,000
• Worked on a task force to market and build business for an upcoming high profile site that contributed to the site ranking 1st in Sales Revenue and 1st in Rx Sold for 1st month sales compared to 22 other comparable.
• Became the subject matter expert for a chain wide distribution rollout and became the point person for our Local Specialty Pharmacies

Deerfield, IL, US

• Created a salesperson mentality in the store by engaging employees through daily meetings, setting goals, offering incentives, and proper training to give them the tools to succeedo While being in the bottom 10% in the.
• Surpassed the store’s inventory goal by over $20,000 as well as the store’s sales goal for the month of December
• Fostered a Customer focused mindset and raised our Customer Service Scores from below 50% to above 75% of our customers giving us a perfect score
• Reevaluated the shrink data at the store and optimized store security in the form of lockboxes to encourage sales growth

Deerfield, IL, US

• Pioneered the 5 Minute Meeting Topic of the Week for our District to improve employee engagement about the timely or urgent topics as well as provide insight on things to start planning
• Planned, coordinated, advertised and hosted a fundraising event for the American Diabetes Association which raised over $450 for the Step Out for Diabetes Walk in Buffalo Groveo Also created programs in the community.
• Brokered an agreement with Durty Nellies’ owners for an off-site flu shot clinic for their employees which provided influenza immunizations in the fall of 2012

Deerfield, IL, US

• Coordinated community events with local businesses, charities, and organizations to develop good will and create a sense of connection with our towno Dec 2011, worked with the Deerfield Chamber of Commerce to involve.
• Evaluated shrink reports for red flags and potential high risk employees

Deerfield, IL, US

• Developed and implemented the current Suggestive Selling program to increase employee productivity, bringing our store from being top 15 in items sold to top 3 in the district.o Spearheaded the MDA fundraising for the.

Bs, Management, Accounting

Masters, Business Adminstration, Accounting