James Lin Email and Phone Number
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Operations people leader with 15+ years of experience in solving the most complex problems and delivering on opportunities in ambiguous environments. Have managed multi-level teams of 4-100+ with budgets of $3.5M-$40M+.Specialties:Business PlanningTalent DevelopmentStrategic PartnershipsProgram DevelopmentProgram ImplementationContinuous ImprovementProcess ImprovementChange ManagementCross-Functional LeadershipTraining DevelopmentExecutive PresenceRevenue GrowthLean Six SigmaWaste/Shrink ReductionProject ManagementProject Planning
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Open To OpportunitiesOpen To New OpportunitiesBuffalo Grove, Il, Us -
Open To OpportunitiesOpen To Opportunities Sep 2024 - Present
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Vice President Of Retail OperationsAscend Wellness Holdings (Cse: Aawh.U / Otcqx:Aawh) Nov 2023 - Sep 2024New York, Ny, Us -
Director Of Retail Operations - Special AssignmentWalgreens Sep 2018 - Jul 2023Deerfield, Il, Us• Partnering with external partners to bring new goods and services into Walgreens• Developed, shaped and molded the Kroger strategic partnership, with our customers and team members in mind, rolling out to 50 Walgreens stores and 17 Kroger stores thus far• Leading and developing a team of 7 Store Managers on Special Assignment and 4 Support Office Team Members• Presented to an audience of ~300 people in a TED Talk like event regarding partnerships• Attended EDGE, a leadership development program for select leaders at Walgreens to continue to develop leadership skills, learn from our top leaders, and contribute to initiatives outside of our main responsibilities• Part of the team that developed the Walgreens COVID vaccination models for Phases 1b, 1c and 2• Built out the mobile COVID vaccination model that is being utilized to help equitably serve underserved areas and transportation deserts• Led the development, rollout, and continuous improvement, from an operations lens, for our Curbside Pickup and Same Day Delivery offerings• Led a cross functional team through a unique challenge to support an ask by the Department of Health and Human Services in order to help make COVID testing even more accessible to the general public via at-home tests -
Director Of Retail Operations - MerchandisingWalgreens Nov 2017 - Aug 2018Deerfield, Il, Us• Operations business partner for Merchandising, Asset Protection and Safety• Co-presenter of In the Loop, a weekly video communication that went to all Field Team Members• Led a high performing team of 4• Collaborated and presented with/to Senior Executives on a weekly basis• Partnered with Beauty Merchants and Pharmacy Operations to rollout Feel More Like You program for Oncology patients• Helped lead our Beauty Area Experts as well as assisted in the build of the Birchbox partnership with Walgreens• Connected weekly with field leaders and the Advisory Council to gather feedback on programs and initiatives and drive change based on that feedback -
Senior Business Process Manager - Supply ChainWalgreens Dec 2016 - Nov 2017Deerfield, Il, Us• Relationship manager and program owner of the FedEx OnSite program which created incremental convenience for customers to drop off and pick up their packages at their local store• Rolled out to ~7,600 stores in an 8 month period• Presented to the Walgreens Leadership Team with an audience of over 1,500 leaders• Led a cross functional team that included over 100 team members from 10+ departments• Partnered with Operations to develop and mold the training, support documents, and communication plan• In partnership with FedEx and Walgreens IT, developed and rolled out an Android based app for stores to execute the program which won the 2017 CIO100 award for innovation and business value• Facilitated steering committee for the FedEx partnership for top Walgreens executives• Oversaw the engagement planning committees and event budget for the Supply Chain Summer Picnic and Holiday Party which included ~25 cross functional volunteers for 250 Supply Chain Invitees -
Project Manager, Expense - Pharmacy And Retail OperationsWalgreens Jul 2015 - Dec 2016Deerfield, Il, Us• Operations business partner for Asset Protection and Facilities• Owned and led an initiative to turnaround shrink at our worst performing stores leading to a projected $11.5M in shrink dollars recovered across just over 1,500 stores for the year• Rolled out changes to expense items that will save the company $1M this year while providing a higher quality product for our stores to use and a better customer experience• Launched a standardization of Working Funds that freed up over $10M in cash flow• Owned the uniform program for Walgreens which uniforms 240,000 team members and is a $3.5M program• Provided operational insight into the design, development and deployment of StoreCare+, our new store care work order management system• Responsible for regularly presenting to senior level corporate and field executives on projects and initiatives that I manage• Part of the governance team that oversees, reviews, and approves fixtures that land in our stores• Project Champion for 3 Lean Six Sigma projects that are examining more efficient inventory management for Pharmacy, Photo and Other expense items at the store level• Project Team Member for 2 additional Lean Six Sigma projects seeking to improve new store openings and office expense management -
Implementation Manager - Local Specialty PharmacyWalgreens Mar 2013 - Jul 2015Deerfield, Il, Us• Opened and trained 40 Local Specialty Pharmacies, 20 were acquired pharmacies• Relocated 3 high profile Local Specialty Pharmacies• Coordinated the expansion of 1 high profile Health Systems Pharmacy (HSRx) that involved a two phased schedule• Coordinated and Managed Grand Opening Activities over 3 days, in which executives from the Health System and Walgreens attended, for a high profile HSRx with a budget of $8,000• Worked on a task force to market and build business for an upcoming high profile site that contributed to the site ranking 1st in Sales Revenue and 1st in Rx Sold for 1st month sales compared to 22 other comparable site openings in their 1st month of operation• Became the subject matter expert for a chain wide distribution rollout and became the point person for our Local Specialty Pharmacies• Created and developed the report that allowed upper level management to make better decisions on where to ask for access for Limited Distribution Drugs as well as analyze where current access is underutilized• Created, developed, and maintained the Local Specialty Sharepoint for document and project sharing across work groups• Completed 9 Harvard Manage Mentor classes to help develop me in my current role• Conducted 9 District Educations to introduce and educate District Leadership about Local Specialty Pharamcies in areas where there wasn't already one• Conducted 15 Strategy Sessions bringing various End User Stakeholders together prior to opening to discuss strategic vision for the site and expectations of the site• Worked with Finance to develop and maintain more accurate projections for future site openings -
Certified Store ManagerWalgreens Sep 2012 - Mar 2013Deerfield, Il, Us• Created a salesperson mentality in the store by engaging employees through daily meetings, setting goals, offering incentives, and proper training to give them the tools to succeedo While being in the bottom 10% in the district in volume we were able to achieve top 25% in the district consistently in Flavoring Prescriptions, Prescription Savings Club Enrollments, and Suggestive Selling• Surpassed the store’s inventory goal by over $20,000 as well as the store’s sales goal for the month of December• Fostered a Customer focused mindset and raised our Customer Service Scores from below 50% to above 75% of our customers giving us a perfect score• Reevaluated the shrink data at the store and optimized store security in the form of lockboxes to encourage sales growth -
Certified Assistant Store ManagerWalgreens May 2012 - Sep 2012Deerfield, Il, Us• Pioneered the 5 Minute Meeting Topic of the Week for our District to improve employee engagement about the timely or urgent topics as well as provide insight on things to start planning• Planned, coordinated, advertised and hosted a fundraising event for the American Diabetes Association which raised over $450 for the Step Out for Diabetes Walk in Buffalo Groveo Also created programs in the community to help raise money for the ADA through bake sales, donation cans, jeans day, jersey days, raffles and more throughout 6 different stores, altogether our community was able to raise over $2,000 for the Step Out Walk• Brokered an agreement with Durty Nellies’ owners for an off-site flu shot clinic for their employees which provided influenza immunizations in the fall of 2012 -
Certified Executive Assistant ManagerWalgreens May 2011 - May 2012Deerfield, Il, Us• Coordinated community events with local businesses, charities, and organizations to develop good will and create a sense of connection with our towno Dec 2011, worked with the Deerfield Chamber of Commerce to involve Walgreens in the Deerfield Winter Festival in which we had a greeting card seminar and giveaways in order to draw customers in and push greeting card saleso Jan 2012, set up complimentary vein screening events with the Vein Clinics of America, in the Deerfield Walgreens for our patients• Evaluated shrink reports for red flags and potential high risk employees -
Certified Assistant Manager TraineeWalgreens May 2009 - May 2011Deerfield, Il, Us• Developed and implemented the current Suggestive Selling program to increase employee productivity, bringing our store from being top 15 in items sold to top 3 in the district.o Spearheaded the MDA fundraising for the Deerfield store and raised over $1,700 for kids with muscular dystrophy in one montho Worked with the ACS to raise over $2,100 in one month at my store for cancer research and patients
James Lin Skills
James Lin Education Details
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Purdue University Daniels School Of BusinessAccounting -
Roosevelt UniversityAccounting
Frequently Asked Questions about James Lin
What company does James Lin work for?
James Lin works for Open To New Opportunities
What is James Lin's role at the current company?
James Lin's current role is Open to Opportunities.
What is James Lin's email address?
James Lin's email address is j_****@****hoo.com
What is James Lin's direct phone number?
James Lin's direct phone number is +184733*****
What schools did James Lin attend?
James Lin attended Purdue University Daniels School Of Business, Roosevelt University.
What are some of James Lin's interests?
James Lin has interest in Working Out, Children, Cooking, Instructing/developing Talent In Others, Continuous Self Improvement, Golf, Health.
What skills is James Lin known for?
James Lin has skills like Leadership, Customer Service, Management, Sales, Retail, Microsoft Office, Merchandising, Project Management, Marketing, Budgets, Program Management, Business Planning.
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