James is a featured keynote speaker and organizational training and development consultant whose powerful keynotes, training sessions, and workshops have captivated audiences around the world. James' unique storytelling ability pulls in the audience with humor, insight and motivation. His most requested topics specialize in customer service, leadership and organizational issues.James presents to a vast array of industries across the United States and abroad. His extensive background in healthcare leads him to speak to hospitals, insurance agencies, educators and private clinics that focus on a broad range of topics - from personal potential to customer service - inspiring performance and addressing industry-specific concerns, including malpractice and patient services; however, his message is universal across industries and he has the ability to envision, create and implement finely-honed motivational presentations designed to educate and challenge conference event attendees in a relaxed and interactive environment.He has published two books, I’m on Fire, Watch me Burn!, and Torch Tips for a Luminous Life and has developed and delivered three Continuing Education (CE) courses utilized by health insurance agents to fulfill State of California continuing licensure requirements."I am driven to make a difference through my speeches and training courses. I use humor and personal stories to open the hearts of my listeners. To quote a famous London preacher, 'I wait until I have opened a man's mouth wide with laughter, then I pour a dose of truth down it.'"Specialties: Motivational Speaking, Customer Service, Leadership, Communication, Presentation Skills, Passion, Team Building, Retention, Change Management.