- Oversee all aspects of the Ticket Department - Act as Manager on Duty and oversee daily operations, such as opening and closing, inventory control, and reservations- Training and coaching on products, POS systems, and informational support- Maintain superior knowledge of all resort products- Support Cranmore sales goals through cross-selling, up-sell, and other merchandising opportunities- Work with sales staff to ensure guest needs are being matched with an appropriate resort product - Communicate and work with all resort departments in resolving guest issues- Compile daily receipts and associated reports, as well as weekly and season-to-date reports- Ensure all sales staff follow established cash handling procedures and maintain accurate cash drawers- Maintain and enhance a guest-focused culture with a friendly and helpful attitude in all areas of responsibility

- Ensure guests have a positive experience by addressing their needs and resolving issues promptly- Manage day-to-day operations, including housekeeping, maintenance, front desk activities, food and beverage services, and other relevant departments- Contribute to marketing strategies, promotional activities, and sales efforts to attract guests, increase bookings, and maximize revenue- Maintain high-quality standards for services, facilities, cleanliness, and guest satisfaction- Manage inventory levels, oversee procurement of supplies, negotiate with vendors, and maintain appropriate stock levels while controlling costs- Coordinate and oversee events- Develop long-term goals, strategic plans, and initiatives to improve operations, enhance guest experiences, and drive business growth

- Cutting/trimming footage- Multi-camera video editing- Audio editing- Adding filters, effects, and text animation- Adding stock footage, music, and graphics- Inputting subtitles and captions- Ensuring logical sequencing and smooth running - Marketing and promotional brand videos- Social media video edits- Drone footage videography

- Video and audio editing for the Struggle To Strength Podcast- Editing/producing weekly full-length video and audio edits- Editing/producing social media content for each episode- Episode management and research- Administrative support- Social media support- Content writing- Creative brainstorming

- Writing daily "snow reports" for a specific clientele- Photo and video editing- Designing and retouching visual content- Digital ad copywrite- Maintaining an online presence - Social media support- Assisting the marketing department with various projects

- Implemented social media strategies- Managed social media presence for 5 unique restaurant brands- Content scheduling using Hootsuite - Tracked weekly metrics- Wrote and edited post copywrite- Developed partnerships with brands & influencers- Worked with the marketing department on various projects

- Maintained a unique online "voice" for the Atlantic Fish brand- Planned, wrote, and published weekly content on social media platforms - Strategically engaged and interacted with online audiences- Tracked and analyzed weekly metrics- Collaborated with restaurant management during bi-weekly status meetings- Designed and retouched visual content in Adobe Photoshop- Maintained an expanding archive for all digital content - Drafted reports to track social media metrics

- Greeted customers as they arrived- Ascertained guest needs- Provided an elevated guest experience- Developed personal relationships with guests to generate a loyal clientele- Answered, screened, and managed all telephone calls- Accommodated any special needs or specific requests for clients, ensuring all requirements were met- Maintained constant communication between management and other employees- Ensured smooth operations in an extremely high-volume environment

- Advanced through promotion after just six months- Introduced, coordinated, and launched a comprehensive social media strategy- Increased online reach and engagement - Expanded brand recognition - Developed and administered multiple social media networks- Aided in the management and organization of private events and large party reservations - Worked with the restaurant management team to keep the website and website event calendar current

- Oversaw various promotional campaigns- Used Adobe Creative Cloud and extensive knowledge of Adobe Photoshop to produce several graphic design projects for digital use, as well as for print- Planned and designed social media graphics, menu layouts, event brochures, gift cards, logos, promotional flyers, and templates/forms for various uses

- Filmed concerts and a variety of promotional spots- Used Final Cut Pro X to edit and create a wide range of content- Worked closely with the marketing team to effectively promote the Conservatory & its numerous programs

- Attended the instructor’s lecture several times a week - Took attendance and helped carry out clerical tasks- Obtained visual aids needed for class discussion, including movie clips and other video content- Assisted in preparing presentations for guest speaker lectures- Filmed & edited several guest speaker lectures over the course of the semester to create 10-15 minute videos (Avid Media Composer, Adobe After Effects)