Responsible for controlling and overseeing all business operations, people and ventures to ensure overall business success.Enthusiastic about making a real difference in developing the business and the team while ensuring bottom-line profitability – and developing reporting tools to monitor performance of these activities.Building and maintaining positive professional relationships with clients across the globe and ensuring their goals and expectations are exceeded.Providing strategic advice with the senior management team, plan cost-effective business strategies and develop new ideas based on market and industry which is sustainable for our staff as well as the environment.Leading the appropriate operational prioritisation of issues, investment, and allocation of staff and other resources, to balance the company goals.Cultivating a working environment that attracts, motivates and encourages talented team members to achieve excellence, and instill a culture of collaboration, inclusion, performance and accountability.Implementing the policies within the company and making sure that they are adhered to.

Project planning, building roadmaps, and budget management.Making on-going contribution to the strategic direction of the business.Developing a deep understanding of the customers and their needs and optimising the acquisition channels for high growth.

Setting strategic direction aligned the business plan and company values.Delivery of the vision and key objectives in the business plan, having strategic focus and motivating the team to deliver operational excellence and the best experience for customers.Creating and driving a strong multi-functional leadership team and providing depth and resilience for strong operational KPI’s and Customer satisfaction.Ensuring all team members receive exemplary levels of support, development and performance feedback.Working with the Tecna UK team to adopt our core principles of service delivery.Implementing continuous service improvements through the introduction of new initiatives, ideas and technology.Oversee good relationships with all clients through operational support and delivery and be the primary contact for senior staff.Lead and encourage the Senior Management Team to ensure the development of the team to meet business and personal objectives.

Overseeing the overall management and performance of major projects including planning, design, construction, logistics - ensuring the project is delivered to time, budget and specification.Building and sustaining an integrated, multi-cultural, collaborative and high performance team that anticipates and responds to the needs of the organisation and key stakeholders.Creating and promoting clear vision, leadership and direction for the project and steer the scheme along a path to success.Implementing strategies for service delivery, capturing learning to promote a culture of continuous improvement and better practice.Contributing with fresh ideas on strategy, business planning, and service delivery that will challenge normal practice.Engaging with clients frequently, building rapport and ensuring there is a clear understanding of their objectives.

Developing detailed understanding of clients’ ideas, expectations and requirements, breaking down technical jargon and ensuring clients’ ideas and needs lead to concepts and detailed designs.Using basic design software to convert clients initial project/design brief into an eye-catching solution.Building and maintaining day-to-day working relationship with clients and design teams.Assisting with proposal preparation and participates in client presentations and meetings.Co-ordinating the design, build and installation of projects on site and ensure its accuracy across each touch point.Working closely with Account managers and the operations team to manage the manufacture and installation processResponsible for the preparation and upkeep of internal project performance reports.

At Messe Frankfurt I sold exhibition space for around 6 months gaining knowledge of the industry which allowed me to progress into a different role and see an opportunity when I saw it.

I originally set this company up as a toe in the water project. I was studying Business in college and felt I could see a gap in the market for a 'gig' promoter in Surrey and London.As a company we successfully built a brand that became very popular. We organized and promoted a large number of gigs and events in London and Kingston upon Thames.Eventually I made the decision after leaving college that I would take the opportunity of a full time job for security rather than growing the business. Eventually a year later I came across the T3 System and put my entrepreneurship into this rather than the very fragile music industry.