James Lubinski Email & Phone Number

Fort Lauderdale, Fl, Us

Process Engineer /Senior Technical Writer/I.T. Specialist, who provides expertise in the areas of Systems & Software Engineering, enterprise architecture, Information Assurance (IA), Research & Development, and Program Management, I am responsible for documentation, process management, and conformance with Section 508 guidelines, in accordance to drive significant improvements at client locations across the United States.• Chair Documentation Style Guide Committee to provide best practices for technical writers across the VA community• Participate in Office of Information and Technology (OI&T) Documentation Standards Committee to set baseline requirements for all documentation• Provide guidance for On-Boarding processes as related to security requirements from expertise with Personal Identity Verification (PIV) program • Consult with Process Standardization staff to update architecture, enhance, and streamline processes• Implement standardized work processes and process mapping across the Office of Information and Technology (OI&T) of the VA to enable reduction of rework, improve reliability of information, and provide clarification of process steps, including roles and responsibilities• Create and maintain process maps in iGrafx Flowcharter software• Maintain website libraries for VA Process Management Team, including Master Glossary, FAQ, and Work Instructions and manage migration to a SharePoint platform to reduce flow time for updates and enhancements• Develop and manage Help website to assist project managers and other OI&T personnel in process management procedures and navigation within process standardization• Maintain artifacts housed in Process Management Library to current documentation standards and to ensure conformance to Section 508 guidelines• Process Engineer for Product Documentation• Approve and edit documentation for Process Management releases• Advise Enterprise Program Management Office EPMO) on Section 508 policies and procedures

Process Engineer /Senior Technical Writer/I.T. Specialist, who provides expertise in the areas of Systems & Software Engineering, enterprise architecture, Information Assurance (IA), Research & Development, and Program Management, I am responsible for documentation, process management, and conformance with Section 508 guidelines, in accordance to drive significant improvements at client locations across the United States.• Chair Documentation Style Guide Committee to provide best practices for technical writers across the VA community• Participate in Office of Information and Technology (OI&T) Documentation Standards Committee to set baseline requirements for all documentation• Provide guidance for On-Boarding processes as related to security requirements from expertise with Personal Identity Verification (PIV) program • Consult with Process Standardization staff to update architecture, enhance, and streamline processes• Implement standardized work processes and process mapping across the Office of Information and Technology (OI&T) of the VA to enable reduction of rework, improve reliability of information, and provide clarification of process steps, including roles and responsibilities• Create and maintain process maps in iGrafx Flowcharter software• Maintain website libraries for VA Process Management Team, including Master Glossary, FAQ, and Work Instructions and manage migration to a SharePoint platform to reduce flow time for updates and enhancements• Develop and manage Help website to assist project managers and other OI&T personnel in process management procedures and navigation within process standardization• Maintain artifacts housed in Process Management Library to current documentation standards and to ensure conformance to Section 508 guidelines• Process Engineer for Product Documentation• Approve and edit documentation for Process Management releases• Advise Enterprise Program Management Office EPMO) on Section 508 policies and procedures

• Implement standardized work processes and process mapping across the Office of Information and Technology (OI&T) of the VA to enable reduction of rework, improve reliability of information, and provide clarification of process steps, including roles and responsibilities• Create and maintain process maps in iGrafx Flowcharter software• Maintain website libraries for VA Process Management Team, including Master Glossary, SQA Help Checklist, FAQ, and Work Instructions and manage migration to a SharePoint platform to reduce flow time for updates and enhancements• Develop and manage Help website to assist project managers and other OI&T personnel in process management procedures and navigation within process standardization systems• Analyze and approve all PowerPoint presentations for VA Process Management Team to ensure standardization and compliance with guidelines• Maintain artifacts housed in Process Management Library to current documentation standards and to ensure conformance to Section 508 guidelines• Process Engineer for Product Documentation and Implementation Management• Approve and edit documentation for Process Management quarterly and midcycle releases• Participate in meetings with VA staff to set policies and procedures to standardize processes across the Department of Veterans Affairs

Cupertino, Ca

• Implement standardized work processes and process mapping across the Office of Information and Technology (OI&T) of the VA to enable reduction of rework, improve reliability of information, and provide clarification of process steps, including roles and responsibilities• Ensure conformance of all documentation with Section 508 guidelines• Maintain Robohelp files for VA Process Management Team, including Master Glossary, SQA Help Checklist, FAQ, and Work Instructions and manage migration to a SharePoint platform to reduce flow time for updates and enhancements• Travel up to 80% to VA Medical Centers and VBA Regional Offices across the country as a Deployment Team Member • Coordinate, plan, and provide onsite classroom training to PIV officials • Work with the deployment team lead and site officials to identify opportunities for further one-on-one training with on-site personnel • Train and interact with multiples levels of Veterans Affairs staff • Master the VA PIV (Personal Identity Verification software application and badge issuance process as defined in Homeland Security Presidential Directive 12 (HSPD-12) • Ensure site compliance with FIPS-201 requirements• Conduct needs analyses of groups, processes, jobs, tools, and products to identify performance requirements of training and curricula• Develop user guides for VA client• Determine appropriate design to ensure training products are essentially sound• Develop training materials based on results of content research conducted with subject matter experts and customers • Selection and guidance on use of various types of media to be integrated into training products• Provide guidance to other instructors• Provide tutoring and extensive supplementary training to individual participants based on needs and requests• Assist in install of equipment and design of PIV office to make most efficient use of available facilities• Troubleshoot issues and evaluate impact of upgrades

* Coordinate all training for the implementation of airline client Enterprise Service Management transformation * Oversee and track Digital Workflow New Generation (DWNG) upgrade training * Coordinate all ITIL (Information Technology Infrastructure Library) role, process and tool training * Ensure compliance with accepted training development practices and procedures * Deliver training related communication to end-users and leaders* Attend and conduct project meetings representing training * Communicate training related issues at weekly/daily Initiative training status meetings * Single point of contact for all training related issues for client * Manage issues, assumptions and risk as well as escalations in accordance with project guidelines* Develop, edit test cases, and participate in validation testing * Develop user guides for EDS and client

* Design, evaluate, and develop courseware * Provide instruction in SAP with concentration in SM (Service Management) Module * Develop and evaluate On Demand Training Interface * Instruct and design course materials for Microsoft products, networking, trouble shooting, and problem tracking systems for new employees * Train experienced personnel on enhancements to networks and host software changes * Provide first contact resolution support for client hardware, software, and network issues

* Track work flow in Applications Programming areas and develop corresponding reports * Arrange and monitor temporary foreign work assignments for programming staff in France and Germany * Act as liaison among airline clients, computer reservations services clients, and EDS* Coordinate efforts with support groups to resolve customer software problems

• Assess data security requirements in TPF system for EDS, CRS systems, multiple airlines, and travel agency customer base • Develop solutions to customer problems and recommend system enhancements • Control level of access to TPF, MVS, and VM systems

• Final escalation point for software problem resolution for CRS and multiple airline clients • Manage mainframe data base • Research system malfunctions through technical documentation, error analysis techniques, and interdepartmental coordination • Perform corrective action by modification of data records and develop temporary solutions until a programming change becomes feasible

Master Of Arts (M.A.), Spanish

Ba, Mathematics, Spanish

Completed sufficient credits for Italian major (declared as minor)