James Lucas Email & Phone Number

Manchester, United Kingdom

Cheadle

- Working closely with department heads to identify core business procedure and workflows.- Documenting procedure and workflows.- Analysing efficiency and identifying areas of risk in within procedures and workflows.- Production of reports and presentations.- Collating, identifying and analysing information and trends.- Ensuring processes are compliant in.

Carrington

- Support the team in reaching individual and team targets through coaching and development.- Coach Advisors towards achieving their objectives.- Generate reports on Agents performance.- Coach and develop Agents to improve performance and KPI’s.- Carry out effective buzz sessions and team meetings.- Ensure all calls are answered quickly, efficiently and.

Warrington, United Kingdom

- Responding to customers via Social Media (Facebook and Twitter).- Writing and responding to emails via Salesforce.- Answering calls and taking telephone orders.- Resolving customer complaints and dealing with enquiries. - Updating, collecting and managing customer data.- Processing customer returns and QC checking them.- Working as a team member in a.

Cleator Moor, Cumbria

- Implementing new clients in to the company, end to end.- Implementing the client in to a fresh install of the CRM system. This includes products, campaigns, promotions and business rules.- Develop relationships with a growing portfolio of existing clients.- Working with the Client Services Director.- Resolve client issues and review/implement new.

Cleator Moor, Cumbria

- Responsible for overseeing the Service Level Agreements are reached and reporting to the clients.- Coaching members of staff to raise standard of work to the standard level.- Running reports and monitoring stats on a daily and monthly basis then reporting to clients. - Working flexible shifts and covering for absence and sickness.- Escalate anomalies in.

Cleator Moor, Cumbria

- Answering calls and taking telephone orders.- Key postal orders onto system.- Updating, collecting and managing customer data.- Supporting other areas E.G Post room, email correspondence. - Assisting with successful training of new call centre staff.- Working as a team member in a busy environment.

Whitehaven, Cumbria

- Dealing with customer queries.- Taking payments, arranging payment plans and cash collecting on overdue accounts.- Updating, collecting and managing customer data.- Resolving customer queries with water accounts.- Offering sales leads to customers on every applicable call.- Also covering the phones during busy periods for other departments E.G. Service.

Education record

Education record

Bsc (Honours), Cyber Security