James Lumpkin, Mba Email & Phone Number

Austin, Texas Metropolitan Area

Compliance Review Program Lead for the CMS Administrative Simplification Enforcement and Testing Tool (ASETT) project. Responsibilities include:► Assess compliance of X12 HIPAA EDI transactions for HIPAA covered entities ensuring they adhere to the adopted standards of HIPAA Administrative Simplification► Program lead for new software implementation (Edifecs Onboarding and Testing Cloud Services and Transaction Management)► Administer project SharePoint library► Create and compile reports► Facilitate program participant training► Create custom data tracking for analysis of key project deliverables► Manage project documentation and deliverables► Participate in Agile SCRUM processes for system enhancements

Austin, Texas Metropolitan Area

Compliance Review Program Lead for the CMS Administrative Simplification Enforcement and Testing Tool (ASETT) project. Responsibilities include:► Assess compliance of X12 HIPAA EDI transactions for HIPAA covered entities ensuring they adhere to the adopted standards of HIPAA Administrative Simplification► Program lead for new software implementation (Edifecs Onboarding and Testing Cloud Services and Transaction Management)► Administer project SharePoint library► Create and compile reports► Facilitate program participant training► Create custom data tracking for analysis of key project deliverables► Manage project documentation and deliverables► Participate in Agile SCRUM processes for system enhancements

Austin, Texas Metropolitan Area

► Performed quality assurance auditing for the CMS ASETT pilot project► Assessed compliance of X12 HIPAA EDI transactions for HIPAA covered entities ensuring they adhere to the adopted standards of HIPAA Administrative Simplification► Managed project documents and process workflows► Provided process improvement feedback for the ASETT system► Participated in Agile SCRUM processes for system enhancements

Austin, Texas Metropolitan Area

► Managed project logistics, operations, and project supply logistics for nine project sites across seven states for the CMS Enrollment Assistance Program (EAP) project ► Conducted on-site quality assurance audits at contracted project sites to ensure adherence to client requirements► Coordinated with the Texas Department of Insurance to ensure all State of Texas project staff adhered to state insurance certification standards ► Developed and Delivered CRM platform training for all project staff► Administered project SharePoint site and project CRM application (SugarCRM)► Created custom data tracking for analysis of key project deliverables► Developed and implemented process improvement initiatives► Monitored project deliverables

Austin, Texas Metropolitan Area

► Recognized for outstanding job performance and rapidly promoted to the Project Coordinator/Business Analyst position► Managed 60 project team members across three locations in Dallas, Texas for the CMS Enrollment Assistance Program (EAP) contract► Coordinated community engagement efforts and managed large-scale events► Developed and facilitated CRM application training ► Developed customer service and project goal realization strategies► Coordinated with the Texas Department of Insurance to ensure all State of Texas project staff adhered to state insurance certification standards

Austin, Texas Metropolitan Area

► Recognized for outstanding job performance and rapidly promoted to the Regional Manager position► Facilitated opening of the Austin, Texas enrollment office for the CMS EAP contract, including employee onboarding, training, development, staff performance evaluations, and end-of-project year off-boarding► Managed 12 project team members responsible for assisting consumers with enrolling in Qualified Health Plans through the Health Insurance Marketplace► Managed site operations, community engagement efforts, and project goal realization strategies to ensure timely delivery of project deliverables► Designated as the company liaison with the Texas Department of Insurance to ensure all State of Texas project staff met and adhered to state insurance certification standards

Austin, Texas Metropolitan Area

► Managed 15 operations staff members across three campus locations► Managed all course scheduling logistics, classroom reservations and annual campus commencement ceremonies► Coordinated and planned new facility and site re-model construction for three locations► Improved overall customer retention by 15% through the development of customer retention strategies, analyzing Net Promoter Scores (NPS), and development of course calendaring strategies► Led project to establish operations department staff performance metrics► Coordinated ADA accommodations for campus students► Decreased department expenditures by 20% through streamlining the supply ordering process

Austin, Texas Metropolitan Area

► Assumed responsibility for business development in a troubled sector addressing the needs of government agencies related to continuing education and professional development programming► Restored the sector to financial viability within six months► Recognized as key contributor to campus goal achievement► Mentored and trained incoming team manager and all new hires

Phoenix Metropolitan Area, Arizona, United States

► Managed up to 60 call center staff members responsible for the customer service and academic advisement needs of over 3000 students► Managed departmental budget and service improvement metrics► Created student retention strategies that improved student retention by 15%. ► Led project teams responsible for creating and implementing process improvement initiatives► Managed staff onboarding and training► Consistently recognized for outstanding performance

Dallas–Fort Worth Metroplex, Texas, United States

► Provided customer service, sales and billing solutions via inbound service/sales calls► Consistently met or exceeded all sales and service targets► Performance consistently ranked within top 5% of more than 600 sales team members

Dallas–Fort Worth Metroplex, Texas, United States

► Graduate of the Xerox Sales Training Program.► Represented company via outbound sales calls to major corporate accounts throughout the country. ► Consistently met or exceeded all sales goals.► Consistently ranked in top 10% of Major Account Representatives.

Dallas–Fort Worth Metroplex, Texas, United States

► Retail store manager for multiple stores within the North Dallas metropolitan area, earning a reputation for restoring troubled stores to profitability and ultimately opening a new store from buildout to staffing► Supervised up to 20 staff members between locations► Hired, trained, and mentored all new hires► Delivered retail and product knowledge training for all staff members in the Dallas district► Full P&L Responsibility

Master Of Business Administration - Mba, Business Administration/Marketing

Bachelor Of Science - Bs, Hospitality Administration/Management

Professional Certificate, Human Resources Management