Compliance Review Program Lead for the CMS Administrative Simplification Enforcement and Testing Tool (ASETT) project. Responsibilities include:► Assess compliance of X12 HIPAA EDI transactions for HIPAA covered entities ensuring they adhere to the adopted standards of HIPAA Administrative Simplification► Program lead for new software implementation (Edifecs Onboarding and Testing Cloud Services and Transaction Management)► Administer project SharePoint library► Create and compile reports► Facilitate program participant training► Create custom data tracking for analysis of key project deliverables► Manage project documentation and deliverables► Participate in Agile SCRUM processes for system enhancements

Compliance Review Program Lead for the CMS Administrative Simplification Enforcement and Testing Tool (ASETT) project. Responsibilities include:► Assess compliance of X12 HIPAA EDI transactions for HIPAA covered entities ensuring they adhere to the adopted standards of HIPAA Administrative Simplification► Program lead for new software implementation (Edifecs Onboarding and Testing Cloud Services and Transaction Management)► Administer project SharePoint library► Create and compile reports► Facilitate program participant training► Create custom data tracking for analysis of key project deliverables► Manage project documentation and deliverables► Participate in Agile SCRUM processes for system enhancements

► Performed quality assurance auditing for the CMS ASETT pilot project► Assessed compliance of X12 HIPAA EDI transactions for HIPAA covered entities ensuring they adhere to the adopted standards of HIPAA Administrative Simplification► Managed project documents and process workflows► Provided process improvement feedback for the ASETT system► Participated in Agile SCRUM processes for system enhancements

► Managed project logistics, operations, and project supply logistics for nine project sites across seven states for the CMS Enrollment Assistance Program (EAP) project ► Conducted on-site quality assurance audits at contracted project sites to ensure adherence to client requirements► Coordinated with the Texas Department of Insurance to ensure all State of Texas project staff adhered to state insurance certification standards ► Developed and Delivered CRM platform training for all project staff► Administered project SharePoint site and project CRM application (SugarCRM)► Created custom data tracking for analysis of key project deliverables► Developed and implemented process improvement initiatives► Monitored project deliverables

► Recognized for outstanding job performance and rapidly promoted to the Project Coordinator/Business Analyst position► Managed 60 project team members across three locations in Dallas, Texas for the CMS Enrollment Assistance Program (EAP) contract► Coordinated community engagement efforts and managed large-scale events► Developed and facilitated CRM application training ► Developed customer service and project goal realization strategies► Coordinated with the Texas Department of Insurance to ensure all State of Texas project staff adhered to state insurance certification standards

► Recognized for outstanding job performance and rapidly promoted to the Regional Manager position► Facilitated opening of the Austin, Texas enrollment office for the CMS EAP contract, including employee onboarding, training, development, staff performance evaluations, and end-of-project year off-boarding► Managed 12 project team members responsible for assisting consumers with enrolling in Qualified Health Plans through the Health Insurance Marketplace► Managed site operations, community engagement efforts, and project goal realization strategies to ensure timely delivery of project deliverables► Designated as the company liaison with the Texas Department of Insurance to ensure all State of Texas project staff met and adhered to state insurance certification standards

► Managed 15 operations staff members across three campus locations► Managed all course scheduling logistics, classroom reservations and annual campus commencement ceremonies► Coordinated and planned new facility and site re-model construction for three locations► Improved overall customer retention by 15% through the development of customer retention strategies, analyzing Net Promoter Scores (NPS), and development of course calendaring strategies► Led project to establish operations department staff performance metrics► Coordinated ADA accommodations for campus students► Decreased department expenditures by 20% through streamlining the supply ordering process

► Assumed responsibility for business development in a troubled sector addressing the needs of government agencies related to continuing education and professional development programming► Restored the sector to financial viability within six months► Recognized as key contributor to campus goal achievement► Mentored and trained incoming team manager and all new hires

► Managed up to 60 call center staff members responsible for the customer service and academic advisement needs of over 3000 students► Managed departmental budget and service improvement metrics► Created student retention strategies that improved student retention by 15%. ► Led project teams responsible for creating and implementing process improvement initiatives► Managed staff onboarding and training► Consistently recognized for outstanding performance

► Provided customer service, sales and billing solutions via inbound service/sales calls► Consistently met or exceeded all sales and service targets► Performance consistently ranked within top 5% of more than 600 sales team members

► Graduate of the Xerox Sales Training Program.► Represented company via outbound sales calls to major corporate accounts throughout the country. ► Consistently met or exceeded all sales goals.► Consistently ranked in top 10% of Major Account Representatives.

► Retail store manager for multiple stores within the North Dallas metropolitan area, earning a reputation for restoring troubled stores to profitability and ultimately opening a new store from buildout to staffing► Supervised up to 20 staff members between locations► Hired, trained, and mentored all new hires► Delivered retail and product knowledge training for all staff members in the Dallas district► Full P&L Responsibility