James L. Wallace Iii Email & Phone Number

Miami, Florida, United States

Spearhead resident retention programs, leading to increased satisfaction and community engagement across 850 units.Direct and support on-site teams, ensuring compliance, training, and motivation, resulting in a cohesive and productive work environment.Manage financial operations within approved budgets, optimizing cost-effectiveness while maintaining high standards.Collaborate with marketing teams to develop and execute strategies that drive property performance, achieving occupancy and revenue targets.

Managed resident accounts, overseeing rent collections, renewals, and delinquencies, maintaining a high collection rate.Supported financial processes by preparing detailed variance reports and forecasting projections, ensuring accurate financial management.Coordinated inspection and permit schedules in compliance with regulatory standards, maintaining operational efficiency.

Achieved a 30% rent growth within the first year by implementing strategic leasing and marketing initiatives.Managed day-to-day property operations, including staff supervision, maintenance, and adherence to local, state, and federal regulations.Exceeded NOI expectations in Q4 2021 and Q1 2022 through effective budgeting and financial management.Enhanced resident retention by achieving a 33.94% renewal rate, with a 28% increase, through proactive community engagement.

Delray Beach, Florida, United States

Led a successful lease-up campaign, achieving 98.2% occupancy within 10 months for a 433-unit community.Contributed to a 30% increase in rental rates through strategic market positioning and negotiation.Provided hands-on support to leasing staff, fostering a high-performance team environment, and maintaining an 85% personal closing ratio.Promoted to Property Manager within 10 months due to outstanding performance in leasing and marketing.

Delray Beach, Florida

Directed leasing and marketing strategies for a 284-unit apartment community, achieving rapid lease-up and a 12% rent growth post-stabilization.Managed daily operations, maintenance, and vendor relations, ensuring the property maintained high standards of safety, functionality, and aesthetics.Led financial reporting and forecasting efforts, providing management and owners with accurate and timely updates on property performance.Implemented renewal strategies that maintained budgeted occupancy and reduced tenant turnover.

Delray Beach, Florida

Supported the Property Director in all operational functions, contributing to the effective management of a 284-unit community.Managed resident accounts, collections, and financial reporting, consistently maintaining a delinquency rate below 1%.Acted as interim Property Manager, overseeing day-to-day operations and resident relations, ensuring smooth transitions and high resident satisfaction.

Delray Beach, Florida

Led leasing operations and resident services for a 369-unit luxury apartment community, consistently meeting leasing and renewal goals.Conducted market surveys and competitor analysis, enabling strategic decision-making and effective market positioning.Trained new associates on leasing, sales, and customer service, enhancing team capabilities and service quality.

Palm Beach, Florida

Directed leasing activities for a 369-unit luxury community, achieving high occupancy rates and exceptional resident satisfaction.Conducted property tours and market surveys, contributing to strategic pricing and positioning within the competitive market.Successfully managed the resident retention process, consistently meeting renewal goals through personalized communication and engagement.

Boca Raton, Fl

New Castle, De

Making sure regulations, policies and procedures are followed through under the Pennyslvania Department of public welfareReview insurance policy terms in order to determine whether a particular service is covered by insurance. Leads team meetings; assists team members in improving their facilitation skills.Acts independently and manages own activities with minimal supervision and direction to meet company needs using sound decision making.Interfaces with providers by telephone and/or correspondence to resolve discrepancies and verify group information.

Greater Philadelphia Area

Provide prompt and accurate member and provider responses to claim status, eligibility, and benefit inquiriesAssist health insurance members with complicated issues while maintaining quality standardsParticipate in cross functional teams within Operations to develop and improve departmental proceduresContribute creative ideas to cross functional teams to increase associate moral and associate productivityMaintain knowledge of general ICD9 codes as well as medical policies to determine eligibilityRegularly attend tranings and town hall meetings to promote self growth and professional improvementFacilitate weekly team meetings, record meeting minutes and send meeting reports to senior leadership as well as team associates

Greater New York City Area

Coordinated shipment of packages between office employees and messenger services, along with general office duties.Assisted in closing out bills and retouching jobs using Filemaker Pro, prior to ads being entered into publications such as Vogue Magazine, W magazine, as well as other high end publications and billboards. Responsible for maintaining and keeping professional relationships as well as providing outstanding customer service to leadership in high end fashion companies such as Michael Kors, Polo Ralph Lauren and Estee LauderMaintained daily Excel sheets of daily internal retouching job searches, publication tracking, campaign files as well as retouching scheduling.Assist Senior Retoucher.Remove imperfections, composite images and color correct images as directed.Use judgment on levels of steps/complexity required to get desired critical image quality.Preparing, naming and filing all images according to production specs.

Bachelor Of Business Administration (B.B.A.), Business, Management, Marketing, And Related Support Services, Junior

Deans list spring 2014 recipient.

Bachelor Of Arts (B.A.), Counseling Psychology