James M. Email & Phone Number

Hemet, California, United States

• Executed sponsored exhibit booths at industry conferences, generating lead qualification, fostering client engagement, and elevating brand presence.• Analyzed client data and lead behavior using CRM and Google Workspace tools, uncovering key opportunities for business development.• Streamlined sales pipeline processes by identifying and qualifying prospects, increasing lead generation efficiency.• Developed persuasive proposals and marketing materials in collaboration with the sales team, utilizing Google Workspace, Adobe Creative Suite, and Canva.• Delivered presentations to prospective clients and executives to secure new business and communicate strategies.• Oversaw the end-to-end sales process, from preparing sales contracts to ensuring timely client onboarding.• Conducted ongoing market research, enabling data-driven decision-making and competitive insights.

Loungewear fashion brand focused on delivering maximum quality at the lowest price.• Managed West Coast marketing and promotions, leading annual brand engagement at 3+ community and industry gatherings.• Organized monthly event schedules and cultivated nationwide partnerships with corporate sponsors andvendors.• Coordinated events with artists, boosting brand visibility and community engagement.• Tracked and analyzed monthly customer trends to optimize marketing campaigns.

Menifee, California, United States

• Executed weekly merchandising plans by setting up product displays, arranging promotional signage, and stocking shelves in 4+ retail locations, ensuring adherence to brand standards.• Maintained regular communication with store managers to assess stock levels and identify product placement opportunities, improving product availability and visibility.• Coordinated with retail staff to rotate products according to expiration dates and sales cycles, reducing waste and optimizing product flow.• Reported daily activities and store conditions to Acosta management using internal systems, ensuring alignment with client expectations and maximizing merchandising efficiency.

Lake Elsinore, California, United States

• Executed merchandising and marketing strategies across 3+ retail locations, increasing product visibility and driving a 12% sales increase within 6 months.• Utilized QTRAX 360 to manage inventory and service orders efficiently, improving operational efficiency by reducing product stock-outs by 3% monthly.• Coordinated communication between retail management and corporate teams, ensuring timely execution of promotional activities that contributed to boosted brand engagement.• Assessed inventory needs and facilitated product deliveries, ensuring all locations remained fully stocked during high-demand periods.

Menifee, California, United States

• Processed and unloaded daily freight shipments, stocking hundreds of merchandise items per shift, and ensuring shelves were consistently stocked and customer-ready.• Delivered personalized customer service to customers daily, resulting in a point increase in customer satisfaction scores during peak sales seasons.• Trained and mentored 3 new associates on point-of-sale systems and customer service standards, contributing to improved team performance and reduced onboarding time.• Promoted weekly specials and product benefits, leading to increased promotional product sales.

Menifee, California, United States

• Prepared and served 200+ iced drinks and baked goods daily, maintaining high product quality and minimizing order errors to improve customer satisfaction.• Designed and set up bakery displays, increasing foot traffic through visually appealing arrangements that highlighted daily specials.• Trained new staff on point-of-sale systems and customer service practices, reducing onboarding time and enhancing overall service efficiency.• Assisted bakers with inventory management during high-volume periods, ensuring product availability and reducing waste.

• Coordinated content moderation and community support for a 300+ person game studio server, ensuring a positive user experience and enforcing community guidelines.• Handled 12+ daily support tickets and reviewed moderation appeals, addressing community concerns efficiently and fairly.• Identified trends that impacted community quality and developed corrective action plans, enhancing community standards.• Onboarded and interviewed 5+ staff members, ensuring the recruitment of exceptional talent to support studio operations.• Demonstrated flexibility by working night, weekend, and holiday shifts, contributing to continuous community support.

Bachelor Of Business Administration - Bba, Management Information Systems, General

Associate Of Science - As, Business Administration And Management, General

Completed Associate Degree for Transfer in Business Administration

High School Diploma, Diploma

Early-graduate