James Aiello Email & Phone Number

Exeter, RI, US

Exeter, RI

• Closely collaborate with cross-functional business leadership to ensure organization-wide adherence to security compliance and standards.
• Develop, implement, and monitor a comprehensive, strategic enterprise information security program to ensure regulatory compliance.
• Define and facilitate a strategic enterprise risk assessment process, overseeing remediation efforts and reporting to relevant stakeholders.
• Partner with the Legal team to review security obligations in customer contracts, providing redline recommendations to safeguard the organization and align with corporate programs.
• Provide oversight of control frameworks, including SOC 1, SOC2, CJIS, GDPR, and TXRAMP.
• Evaluate business opportunities for potential security risks that may impact long-term financial rewards, and communicate findings to management stakeholders.

Exeter, RI

• Led and supervised internal help desk staff, providing expert support to a user base of over 1500 individuals.
• Successfully executed crucial business initiatives, introducing new features and optimizing workflows across the entire organization.
• Directed the implementation of ITIL-compliant IT Service Management (ITSM) practices within the internal IT team, ensuring efficient and standardized processes.
• Proactively managed and participated in remediation efforts during significant system outages and events to minimize downtime and ensure swift resolution.
• Held responsibility for critical core business functions that demanded 24x7 availability, ensuring seamless operations at all times.
• Fostered close collaboration with cross-functional business units to deliver outstanding customer service and align IT services with business objectives.

Exeter, Rhode Island

• Oversaw and managed IT staff responsible for delivering continuous technical and application support to the business.
• Led resolution and recovery efforts for cross-functional technicians, addressing issues reported via proactive alarming or end-user problem notifications.
• Provided expertise and support to technicians and engineers in handling complex issues that demanded advanced remediation strategies.

Exeter, RI

• Implemented an enterprise information security program to ensure the integrity of corporate systems and compliance with industry standards.
• Maintained effective Disaster Recovery policies and standards, aligned with enterprise business continuity management program goals.
• Conducted risk assessments of internal controls and systems against corporate policies and procedures.

• Documented new solutions and support processes, leveraging knowledge and experience to anticipate support needs and develop proactive procedures for future requirements.
• Developed comprehensive IT policies, procedures, and standards for hardware/software, security, request/ticket tracking, change, problem, and asset management.

• Supervised animal care including animal care staff, daily cleaning and special projects
• Oversaw Humane Advocacy Program including acting as lead in animal cruelty/neglect cases
• Coordinated Animal Receiving including performing all animal intakes and entering animals into database

• Commissioned by the State of Washington to investigate allegations of animal cruelty
• Prepared felony and misdemeanor cases for prosecution
• Participated in community outreach, fundraising programs and taught bite avoidance classes in schools
• Skilled in complaint resolution and the handling of difficult situations/people
• Experience testifying in both formal and informal court settings

Bachelor Of The Arts, Administration Of Justice

Activities and Societies: Participated in numerous theatrical productions both behind the scenes and on stage.

Education record

Activities and Societies: Wrestling, Football