James Mallorie Email & Phone Number

I am thrilled to be working with the great people of rascal ventures, a purpose-driven B-Corp that is committed to balancing profitability with positive social and environmental impact. As COO, I will focus on driving operational excellence, fostering innovation, and leading our talented teams with an agile mindset.My goal is to help the agency grow sustainably by implementing agile methodologies that enhance collaboration, adaptability, and efficiency across all functions. I am passionate about optimising processes and empowering our teams to deliver exceptional value to our clients while staying true to our mission of using business as a force for good.I am committed to fostering a culture of continuous improvement, accountability, and purpose-driven performance that will help us achieve sustainable growth while contributing positively to society and the environment. I am looking forward to this exciting journey and all the amazing opportunities to come!

Dublin, Ie

London, England, Gb

- Manage the team throughout all project phases, including project specifications, requirements, deadlines, and schedules. - Served as Technical Director for key clients including BT, Experian, KFC, HSBC.- Implement project methodologies like Agile, Scrum, Prince2, waterfall, and Kanban for continuous process improvement.- Working across multiple channels, including Web, CRM, SaSS, App, pos, Epos, and marketing.- Primarily working on KFC & YUM Brands a Global Quick Service Restaurant group operating in 136 countries, with 2,621 restaurants, with a total estimated annual revenue of $23bn to own the development of a key software development programme. - Principal Technical Product Director for a creative React Native App for the global workforce. The full ownership and development of a communication, rewards, chat, HR & community focussed app for over 60,000 multilingual staff members.- Directing multiple teams across the UK, EMEA, USA, India and New Zealand throughout covid restrictions & challenges.- Shaped product vision with global C-suite stakeholders through to the end users and franchisee stakeholder seminars.- Creation of development roadmaps and delivery and distribution strategy for all user groups and potential markets. - Development of a competing feature set to Facebook Workplace, Google Workplace, Microsoft Yammer & Salesforce.- Owning the full Lifecycle of the product and the teams from inception, through to initial delivery within a mature Agile process previously implemented by myself and my team on my last appointment within the company. - Proposed solution vs prospected SASS model cost saving ~£1.2m in Year one and owned Intellectual property.- Integrated SSO for global seamless sign-on to learning & training platforms and providing data driven reporting.- Removing reliance on existing global communication platforms reducing costs of around £6m/y per market.

Costa Mesa, Ca, Us

- Developed App for EMEA Sales Managers as per business requirements and distributed across 20 markets globally using 1K+ users. - Planned and built an App for the "Big Three" credit-reporting agency with 17K+ employees and $4.66B annual revenue.- Facilitate scrum process by promoting collaboration, optimising processes, and creating synergy within the team.- Participate in sprint planning, define sprint goals, and sprint retrospectives.- Maintain relationships with stakeholders to ensure product design meets all requirements.- Manage schedule, deliverables, risks, resources, and stakeholders to ensure product success.- Harnessed the full potential of React native with distribution on iOS and Android as well as featuring a bespoke CMS as per organisational needs to manage data and user notifications.- Own, maintain, and refine product backlog by reviewing, prioritising, and managing features & functionality.- Collaborate with various cross-functional teams to deliver full product features, including UX, Design, Development, DevOps, Content, Security, and Testing.- Design and implement development strategy, outline milestones to lead product delivery roadmap, determine value measurement and budget tracking throughout the product development lifecycle.- Conducted research and analysed data to create data-driven progress reports for C-Suite stakeholders. - Lead user focus groups to measure the potential impact of a new product and analyse feedback for necessary changes.- Coach and mentor teams to enhance performance, professional development and efficiency.- Researched target countries and led the delivery of the app into 20+ markets globally with 1K+ users in the first month.- Delivered significant increases in communication and training aligned with existing financial legislation.- Managed to reduce training licence costs by £400K p.a.

Louisville, Ky, Us

- Leadership of strategy and product development for KFC & YUM brands, a Global Quick Service Restaurant group.- Reported to CTO as Chief Product Owner for EMEA digital teams, leading a group of 6+ scrum and market success teams, and lead contact for partners, aggregators and 3rd parties.- Shaped product vision, development roadmaps and delivery strategy for all markets throughout EMEA.- Overall ownership of the design, development and integration of multiple products, websites and apps from gathering business requirements to shaping development strategy and the delivery of the overall systems growing revenue ~40% to around £22m/y.- Managed the delivery of the digital transformation programme, integrating result-driven Agile environments working practices across entire European digital departments with further transformation throughout the company globally.- Developed and delivered a comprehensive coaching programme for all product owners and EU & US C-Suite.- Developed end-to-end training programmes and workshops for product users ensuring full take-up of products across all functions and overcoming objections from change-resistance stakeholders and teams. - Employed & coached a dedicated European technology team reducing technology staffing costs by ~30%.

- Provide a company-wide source of expertise on information technology and communications to ensure that managers and staff have the best possible information for effective decision-making and accessing data.- Contribute to the development of the company's strategic and business plans, particularly in relation to information technology and communications systems, in support of the company's mission and core objectives.- Oversee the management of all data and information flows within the company to ensure that comprehensive and accurate management information is available as required.- Direct the development and implementation of company-wide information and communications systems which provide all required support to company operations.- Negotiate contracts and SLAs with external providers for services and products which cannot be provided internally and monitor service delivery to ensure that agreed targets and standards are met.- Develop and introduce processes, procedures and systems, to ensure the cyber security and confidentiality of all company data and to provide protection against internal and external threats. - Development of business plans and operating budget and monitor implementation, ensuring financial targets are met.

Poole, Dorset, Gb

- Programme Management & Leadership of a multi-million pound digital transformation programme which included the roll out of a complex Drupal digital eCommerce ecosystem which included; - Development leadership of the core website across 16 international markets and the integration of Lingotek to translate each of the market languages with team of translators. - Managing the design, development and deployment of the iOS and Android app that was used for customer eCommerce and also on tablets in store, removing all IP from third parties globally saving ~£2m/y per market. - Development of the Epos with omni-channel payment gateway integration through global partners for all transactions and overall management of sales ledgers across the business from store to eCom and into the finance system. - Managing the design, development and deployment of the stock management from inventory across all stores in 16 countries. - Owning the relationship and full integration of the delivery system into the core platform and integration with Global courier services and logistic companies.- Development of global business plans, strategy and budgets to monitor the rollout of this platform to ensure that financial targets and timelines were met.- Negotiate service level agreements with internal customers, markets and external global service partners. Monitoring and reporting on agreed SLA' s.

- Owner & Managing Director of a boutique web agency - Successful direction of the design & build of 30+ websites primarily through LAMP & Wordpress. Building online start-ups & rebranding established international businesses. Developing the content, the CMS and the SEO improving traffic and sales.

London, England, Gb

Southampton, Hampshire, Gb

Bournemouth, England, Gb

2.1, Software Engineering Management

Cisco Ccna Networking & It Hardware, System, Networking, And Lan/Wan Management/Manager

Internet & Web Development, Internet & Web Development

Computing & Internet Technology Degree, Computing & Internet Technology