James Manzella Email & Phone Number

Maplewood, NJ, US

Mountainside, New Jersey, United States

• Manage and oversee all operational positions including scheduling specialists, billing administrator and medical records administrator, and office receptionists.
• Oversees all software utilization programs and reporting to ensure all client records are maintained in accordance with state and government agency requirements as well as commercial insurance documentation.
• Responsible for accurate setup of all commercial insurance and private-pay within agency systems and discrepancies researched, reported and corrected.
• Identified and addressed issues from referral sources/clients pertaining to billing/accessing services.
• Responsible for all outpatient payments, petty cash control and reconciliation.
• Provided program specific reporting and financial reporting on a weekly, monthly, quarterly basis.

Cranford, New Jersey, United States

• Manages financial aspects of the operation (payroll, sales, accounts receivable/payable, filing etc)
• Created local delivery process and employee SOP documentation, and led all hiring, onboarding, training, developing, and coaching of all employees. One-on-one reviews and team training/developing.
• Assisted in developing Performance Management process and coaching procedures for the local delivery and alcohol divisions. Partnered with HR on bi-weekly surveys to discuss engagement with hourly employees and how to.
• Hired/trained/developed over 60 local delivery drivers and 15 alcohol delivery drivers in one calendar year through in person and virtual hiring events and, one on one interviews.
• Monitors all metrics reporting for sales, deliveries, customer service reviews for local delivery and alcohol delivery teams.
• Evaluated and reported on operational efficiency, presenting financial and staffing information to leadership on a weekly and monthly basis.

Maplewood, New Jersey

• Hands-on manager for all functional activities of this food specialty operations; supplying high quality Italian specialty food products to restaurants.
• Manages all financial aspects of the operation (purchasing, payroll, insurance, sales, filing etc)
• Monitors P&L reports to ensure revenues are in line with profits and there are no excessive or unusual losses.
• Identify performance issues, LP concerns and address any issues adversely affecting profitability.
• Creates weekly schedules based on predicted ordering.
• Schedules and coordinates daily activities.

Long Island, New York

• Supervise 15 Long Island retail locations totaling $30M annually, ensuring top notch customer service, overall sales and facility management, including all necessary permits.
• Responsible for all office details including payroll, filing, reporting, ordering, and meetings. Scheduling conference calls and meetings as well as communication with corporate executives.
• Review of daily, weekly and monthly sales figures/targets, P&L reports, forecasts future sales plans and initiatives geared toward meeting and exceeding sales and profit plans.
• Development and execution of personal growth seminars with team members which directly impacted employee retention, product sales, customer service and financial growth.
• Created and implemented short/long term plans focusing on merchandising, operational strategy, loss prevention, profitability, and total store contribution goals.
• Location visits centered on guest service, associate engagement, business acumen, visual merchandising, and creative business strategies. Heavy emphasis on Loss Prevention and Human Resources techniques.

• Oversee the day-to-day operations of the location through delegating, coordinating, staffing and organizing to achieve desirable sales results for the location and organization.
• Coordinated all areas of talent management, including on-boarding, development.
• Retail Organization has been eliminated*Retail Organization has been eliminated.

Millburn, New Jersey

• Established client relationships based on one-on-one meetings and layouts.
• Designed fitness routines based on individual client needs in order to increase their desired fitness goals.
• Increased new sales and quality customer service through retention of existing clients and new memberships.
• Increased new sales and quality customer service