James Mao Email & Phone Number

United States

United States

• Promotion of products on various marketing platforms to maximize brand identity and generate sales.
• Complete all customer purchase orders and fulfill customer shipping needs.
• Proficient in Amazon FBA, Etsy, Ebay, PayPal, USPS, UPS, and FedEx Shipping solutions.
• Responding to customer inquiries in a timely fashion and resolving any complaints and issues.
• Communicating with US & overseas manufacturers to source and design new product.
• Sketch and create new product layouts that can fill or create a niche market.

• Dog walker, December 2014 – Present Day
• Advertising dog walking services by word of mouth, posting bills and via online advertising sites.
• Feed and exercise dogs and provide care, such as cleaning and maintaining living space.
• Evaluate dogs to determine their temperaments, abilities, or aptitude and adjust accordingly.
• Observe dogs’ physical condition and behaviors to detect illness or unhealthy conditions requiring medical attention

Greater New York City Area

• TD Bank – Elmhurst, QueensTeller, Jul 2018 – Present Day
• Completing a variety of transactions (deposits, withdrawals, cashing checks, printing money orders & certified checks, transferring funds, etc.)
• Making credit card sales and referring accounts that best suit the customer’s needs.
• Leading customers to the right department to best help their problems and concerns.
• Dealing with and offering solutions to difficult customers.
• Performing sensitive banking operations in a precise & efficient manner.

Greater New York City Area

• Office assistant, March 2018 – May 2018
• Assisted Clients in physically obtaining a variety of documents: Notarized, Marriage License, etc.
• Reviewed, collected and submitted clients’ tax return documents.
• File organization and management.
• Keyed customer information into the Electronic File system.
• Help clients obtain variety of documents: Notary License, Marriage License, Passport, Green card, W2 forms, etc.

Greater New York City Area

• Cashier Sales Associate, May 2012 – October 2014
• Acknowledged and greeted all customers with a positive attitude.
• Promptly responding to inquiries and requests from prospective customers; always making sure customers are satisfied.
• Maintained a clean and sanitary environment in store.
• Managed over the phone orders from customers requesting pickup.

Greater New York City Area

• Volunteer Camp Counselor, January 2011 – December 2013
• Organized and lead a variety of small and large group activities.
• Acknowledged domestic abuse symptoms and offer support among campers.
• Communicated with parents about participant’s experiences and reported concerns to Camp leadership.

Bachelor Of Business Administration - Bba, Financing

Associate'S Degree, Business Administration And Management, General