James Marcus Ross Email & Phone Number

New York, New York, Us

Leads all field operations teams by executing strategy, talent, organization, culture, and controls to effectively deliver today’s business plan with excellence as well as our organizations future growth and business aspirations. Plan, directs, coordinates and oversees operations in the field organization ensuring development and implementation of efficient operations, growing topline and cost-effective systems to meet current and future needs of the organization. Reports to CEO and responsible for financials, revenue and profit , ensuring operational compliance and performance nationally. Responsible for delivering on the strategic vision and innovative approach that will drive key revenue, margin, and growth opportunities· Maximize field performance through oversight of all field personnel· Sets and implements the strategic direction of the organization’s operations and field teams. · Collaborates with executive leadership team to develop and meet company goals while supplying expertise and guidance on operations projects and system. · Collaborates and coordinates with all departments to carry out the organization’s goals and objectives· Directly responsible for operations and field department KPI Performance, P&L and Cost Center Management· Ensures that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organization’s business plan and vision· Develops and implements operations related policies, practices, standards, and security measures to ensure effective and consistent support and execution· Coach leaders to build effective teams of engaged team members and cultivate an environment characterized by collaborative work ethic, innovation, and performance

Unchained Coaching provides services and resources to individuals, teams, and organizations in performance and development, team effectiveness, and leadership coaching. Helping business professionals achieve tangible results by bringing focus, clarity, and tools to meet their goals. Gallup Certified Strengths CoachDeveloped referral based exclusive coaching client baseProvided free career coaching to those impacted by the economic impact of Covid-19 (100+ people)

Austin, Tx, Us

Lead the development of the organization's long- and short-term strategiesManage overall operations and make major decisions affecting the organizationManage the organization's resourcesNegotiate or approve agreements and contracts for the organizationPartner with Product Development to deliver the best product to our customers, partners, and stakeholders. Responsible for overseeing establishment of new markets, business development and overall growth strategy. Build leadership and organization in People and Team Culture, Operational Excellence, Client Relations, Client Experience and Marketing Departments.Reports to the Board of Directors and Founder

Seattle, Washington, Us

• Lead the development of the organization's high quality business strategies and plans ensuring their alignment with short and long term objectives.• Oversee all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy, mission and values. • Manage the organization's resources• Negotiate or approve agreements and contracts for the organization• Deliver the best services and products to our customers, partners, and stakeholders.• Responsible for overseeing establishment of new markets, business development and overall growth strategy.Reports to the Board of Directors

Vancouver, Washington, Us

Oversee diverse portfolio of 21 hospitals in market to deliver on P&L performance measures through principled decision making while balancing operational needs with building a healthy environment for all associates and developing leaders to operate an effective and productive team. *Mentored and developed 3 internal leaders into high potential ready now successors and created the Area Manager position for the promotion to Field Director *Instituted development plans for all associates, in all positions with support process of monthly 1-1 partnership conversations with line managers*Increased gross profit YoY 35%, net revenue growth 11.4%, reduced turnover rate 50%*Recognition of market with alpha test of multi-divisional project, top 4 markets award with recognition event for highest contribution supporting Banfield Foundation, National Quality Veterinary Care Team of the Year Award

Vancouver, Washington, Us

Successfully developed and led the Regional Asset Protection Leader team (4 Regional based Leaders) by assessing loss prevention-related risk of a $1.5B business with 1000 hospitals through coaching field/hospital leaders in operational behaviors, reducing loss through improving foundational operational practices, and working with influence not authority to inspire business leaders to make change. *Mentored and developed an internal entry level associate into being the first in-field Regional Leader and ready now successor who was promoted into Regional APro Manager role. *Coached and developed Regional APro associate on leadership and operations, who was promoted into the Field Director role*Led improvement in managing and measuring work by establishing metrics and alignment of expectations and then motivating team to successfully complete hospital visits and checklists in more than 600 hospitals in two years and more than 1000 training calls*Developed enterprise wide Markdown initiative, leading the enterprise to substantial improvement by exploring the operational, systematic, and cultural opportunities and challenges with the existing business processes. This resulted in reducing Markdown spend (2013-2017) from 3.07% revenue to 1.6% for a reduction of $50M.

San Francisco, California, Us

Successfully managed multiple Gap locations with increasing responsibilities, revenue, and complexity of locations. This was accomplished through a personal focus on creating a positive work environment that ensures both internal and external customer satisfaction, maximizing productivity and profitability while caring for the growth and development under my care.*Developed five management candidates who were promoted within six months to next level leadership*Hired and trained 100+ new employees with a team of two HR Managers for new opening in Alaska*Promoted to GM after leading as the Operations Manager - Seattle Flagship location*Successfully, reduced turnover rate by 50%, reduced sexual harassment investigations from 30 to 4 in a six month timeframe, and comp sales improvement of 6% in a complex multi-brand location (Flagship)