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• Manage Kemper’s National Diminished Value Team. Responsibilities include reporting, claim consults, training, and workload distribution.• Audit repair shop and independent adjuster estimates for compliance with company guidelines.• Estimate vehicle damage using CCC One. Prepare appraisals virtually utilizing photographs and body shop estimates.• Negotiate cost effective repair figures on repairable vehicles.• Perform diminished value appraisals, audit subrogation demands, and desk review body shop estimates.

• Multi-line Field Appraiser responsible for writing property and auto estimates in the western New York territory.• Estimated commercial and personal lines property and auto losses using CCC Pathways and Xactimate.• Damage appraisals performed on auto, RV, motorcycle, boat, residential property, and commercial property such as churches, strip malls, and small buildings.• Performed DRP shop re-inspections.• Provided training to field and/or inside claim staff on material damage.

• Generalist role handling all aspects of personal auto claims from cradle to grave.• Confirmed coverage, investigated the facts of loss, and determined liability.• Negotiated and settled bodily injury claims including in person cash outs and attorney represented clients.• Theft and fire investigations including in person recorded interviews.• Estimated auto damage using CCC Pathways.• Subrogation and salvage recovery.