• Work remotely from home office full time, interfacing between sales and hotel clientele to design secure High Speed Internet Access networks that meet GPNS and other brand standards for full-service hotels & resorts ranging in size from a hundred to thousands of rooms.• Design criteria overview include Load Balancer or Bandwidth Shaping, HSIA Gateway, Captive Portal, WiFi Access Points, Ethernet infrastructure to WiFi, and wired connectivity in Guest, Admin BoH, Conference, and Outdoor areas.• Work with multiple vendors (eg Ruckus, Aruba, Cisco) to meet varying degrees of technical and price requirements, often reworking different solutions and comparing different vendor products to come up with creative solutions for customers.• Perform onsite surveys using AirMagnet and Ekahau Survey tools for escalated or high profile customers• Coordinate various subcontractors and hotel ownership to perform onsite surveys all over the country & validate survey results as needed.• Facilitate post-sold installation as needed with Project Managers & Installers.

Long Term Projects:• Re-structure network design to improve performance and eliminate bottlenecks & other deficiencies• Implement network best practices & processes to increase network setup efficiency & manageability• Educated team on WiFi installation procedures and RF propagation• Eliminated consumer-grade WiFi equipment, performed vendor analysis and introduced enterprise-grade vendor for increased reliability, manageability, & security for network usersDay to Day: • Survey prospective hotels & venues to gauge ability to support our events• Coordinate with hotel IT or HSIA vendor to scope network needs, support, and configuration of hotel infrastructure to accommodate event requirements• Install temporary network equipment in hotel/venues for event• Provide all-tiers of support for network, event attendees, and employees as needed• Monitor network resource utilization, RF congestion, adjust or remedy as needed• Equipment teardown at end of event, packaging and shipping via freight to next event or back to warehouse• Coordinate shipping logistics with freight shipping company in preparation for future events

• Day to day IT escalations & user requests• Inventory undocumented systems & assets• Craft policies & security measures and ensure compliance• Implemented ticketing system for IT Tickets, Documents, & Wiki• Explore new IT solutions to address existing and future problems, lower overhead IT costs while increasing service, responsiveness, and flexibility

Network Engineer:• Day to day final-tier escalations for HSIA & network infrastructure at hundreds of hotels• Design network infrastructure for hundred or thousand-room hotels across the US• Design criteria include HSIA Gateway, Captive Portal for revenue, WiFi Access Points, Ethernet infrastructure to WiFi and/or wired in guest rooms and meeting spaces• Responsibilities outside design include travelling to properties for WiFi/heatmap analysis, network takeover or upgrades, or in extreme support cases• Tier III support for meeting/events at business hotels, supporting hundreds to thousands of client devices with various WiFi and wired Ethernet requirements• Coordinate with event IT staff to ensure hotel infrastructure will support their event requirements

• Worked with inside and outside sales to create solutions to meet customer’s technical needs to help facilitate the sales process.• Designs include Point to Point & Point to Multipoint wireless systems using tools like the EDX SignalPro and Airmagnet tools, mapping RF propagation both for indoor and outdoor applications including multi-site and multi-level Wi-Fi coverage in key verticals.• Secondary responsibilities included break/fix support for customers, as well as administering hosted services and local company network and hardware.

• Provide hardware and configuration support and troubleshooting via web, phone, and email for PSTN and SIP VoIP desktop and conference products.• Understanding and troubleshooting for Microsoft Office Communicator 2007 R2 & 2010 pre-release Phone and Server Edition.• Have understanding of integration with existing key infrastructure such as network, other vendor phone products, voice gateways, and soft switches & PBX servers.

• Provide inbound technical support for HP ProCurve Switches.• Support responsibilities included troubleshooting network performance issues, configuration and design issues.• Address issues with spanning tree, 802.1Q, link aggregation, router redundancy, VRRP, OSI layers 1 through 4 support (physical through transport) and have gained a diverse network understanding and troubleshooting repertoire.• Also provide software support for network management applications and protocols (PCM, RFlow, SNMP, etc).

• Performing unsupervised, provide onsite technical support and connectivity resolution involving long-range wireless networks for both business and residential ISP customers, and also performed some onsite tower maintenance and support when needed.• Main onsite contact for DSL, T1, and hosted VoIP troubleshooting and resolution for business-only clients.• Monitor large-scale wireless network infrastructure, identify, investigate, and escalate problems as necessary.• Also provide inbound customer support via phone and web for multitude of services; point to multi-point wireless, DSL, or T1 Internet, residential VoIP, web hosting, and ISP email.

• Build and configure Linux-based Asterisk SIP VoIP servers based on client application needs, ranging anywhere from 10-100 endpoint drops across multiple client locations.• Provided onsite configuration and installation of servers and endpoints, with turnkey deployment of bundled T1 Internet services, after which providing comprehensive training to client employees to ease transition without interrupting business operations.• Provided some remote client desktop support via LogMeIn Rescue for software applications such as antivirus, Microsoft Office, hardware peripherals.

• Troubleshoot cellular phones, account features, and network problems forQwest’s Wireless Repair departmentResourcing• Walk the call floor and help agents with questions and problems.• Monitor call flow of the department and make sure that the phones wereadequately covered.• Take supervisor calls from agents with unsatisfied or abusive customers.

• Diagnose computer problems of customers’ computers and resolve problems.• Install and configure local network in both stores.• Re-Image and configure over 100 used computers for resale.