James Maughan Email & Phone Number

Dublin, Ireland

• Delivering enterprise work management solutions to large financial services organisations across Europe. Engaged in a client facing role to serve as the centre point of client engagements with a key focus on.
• Developing trusted relationships with clients and participating in the sales process.
• Analyse clients processes and design solutions to meet their technical needs and solve business problems.
• Ability to plan, organise and prioritise multiple projects to independently meet deadlines and complete tasks in an accurate manner.
• Develop and deploy solutions using scrum to achieve continuous delivery.
• the overarching approach to projects, designing solutions to solve client requirements, contributing to the application and technical design, including managing the delivery of the solution.

• Responsible for providing support to Zarion’s clients across a range of products. Clients are Banks and Insurance companies located in Ireland and across Europe. Managed two teams of multi skilled individuals, ensuring.
• Negotiating Service Contracts with clients and ensuring timely billing.
• Managing support and implementation teams.
• Developing client Service Level Agreements and ensuring that these were achieved.
• Ensuring Zarion's IT systems are adequate to support the company’s business needs.
• Providing technical direction to clients.

Master Of Science (Msc), Management Of Information Systems

Ba, Computer Science