Help Desk Technician Ii
CurrentRespond to queries for technical assistance in person, via phone, or electronicallyDiagnose and resolve technical hardware and software issuesWalk user through problem-solving processProvide user trainingIdentify and escalate situations requiring urgent attentionTrack and route problems and requests and document resolutionsReview and maintain written process documentationInstall and support computer hardware and software following company standardsInstall and support computer peripherals for usersFollow up with users to ensure issue has been resolvedGain feedback from user about computer usageStay current with system information, changes and updatesInform management of recurring problemsAssist with project based workProvide second level support for complex issuesManage situations requiring urgent attention
