James Mcclain Email & Phone Number

Newport News, VA, US

• Acted as the primary point of contact for customers seeking technical assistance, providing over-the-phone support that facilitated a 30% reduction in response time for issue resolution.
• Guided customers through troubleshooting and diagnostic procedures, including workflow optimization techniques to enhance their experience with online accounts, leading to a 25% increase in user satisfaction.
• Escalated unresolved technical issues to higher-level support personnel, ensuring… Show more
• Escalated unresolved technical issues to higher-level support personnel, ensuring efficient issue management that contributed to continuous improvement efforts within the service team.
• Collected and relayed customer feedback to relevant teams, which directly influenced the enhancement of registration and scheduling training content and streamlined operational processes
• Collected and relayed customer feedback to relevant teams, which directly influenced the enhancement of registration and scheduling training content and streamlined operational processes. Show less

Chesapeake, Virginia, United States

• Delivered exceptional customer service by effectively managing customer interactions, increasing customer satisfaction ratings by over 20% through knowledgeable product recommendations and personalized assistance.
• Assisted customers in selecting products and processing transactions, while updating customer profile records to enhance the overall shopping experience, resulting in a 15% increase in customer retention.
• Demonstrated strong technical support skills by utilizing… Show more
• Demonstrated strong technical support skills by utilizing computer systems for sales and inventory management, resolving over 95% of point-of-sale system issues to maintain smooth operational flow.
• Implemented IT troubleshooting techniques to enhance system security and streamline operations, ensuring compliance with best practices in data handling and protecting customer information effectively. Show less

• Assisted customers with product purchases at the cash register.
• Made 3-5 online orders daily as a solution for our in-store customers in search of items that we did not have on hand that were available on the website.
• Responded to customer inquiry calls, quickly assessing the customers’ needs, and problems in order to deliver in ideal solution.
• Average the store an extra $75 a day off impulse items working the register.

• Assist with utilizing promotional materials, such as posters, flyers, and websites, to provide information to potential fans of specific venues or musicians.
• Assist with employing social networks and new media advertising methods to reach our regional demographic.
• Assist with drafting marketing plans for a performer, band, or venue and manage the advertising budget.
• Responsible for keeping up on industry trends and understanding marketing concepts and strategies, including… Show more
• Responsible for keeping up on industry trends and understanding marketing concepts and strategies, including pricing, distribution, and direct marketing. Show less

• Provide direct care to the youth to ensure safety and protection of their human rights in accordance with agency policies and procedures.
• Guide clients to develop necessary skills through role modeling and build therapeutic relationships with clients.
• Assist the residents with all aspects of daily living; personal hygiene, school work, cooking, cleaning tasks, and transportation.
• Participate in weekly team meetings, help to develop and implement treatment plans.
• Write… Show more
• Write all required paperwork regarding the residents, house issues, and finances.

Google Cybersecurity

Ibm Cybersecurity Analyst Certification

Certificate Of Completion, Sales Tech

As a student at Course Career, I learned all the foundational elements that go into being a successful Sales Development Representative.

Mass Communication/Media Studies

Activities and Societies: Phi Beta Sigma, Mass Communication Student Association Secretary at Norfolk State University, Won Fall 2011 Mr..