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James Mcelroy Email & Phone Number
Executive Director, Design Systems, Enablement, and Accessibility
at
CVS Health
1 work email found
@cvshealth.com
2 phones found area 781 and 401
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Executive Director, Design Systems, Enablement, and Accessibility
Location
Boston, Massachusetts, United States
Who is James Mcelroy? Overview
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Quick answer
James Mcelroy is listed as Executive Director, Design Systems, Enablement, and Accessibility at CVS Health, based in Boston, Massachusetts, United States. AeroLeads shows a work email signal at cvshealth.com, phone signal with area code 781, 401, and a matched LinkedIn profile for James Mcelroy.
James Mcelroy previously worked as Executive Director, Design Systems, Accessibility, and Research at Cvs Health and Executive Director, Design Systems & Enablement at Cvs Health. James Mcelroy holds Ms, Human Factors In Information Design from Bentley University - Mccallum Graduate School Of Business.
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Email format at CVS Health
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{first}.{last}@cvshealth.com
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Profile bio
About James Mcelroy
I effectively lead UX strategy, design, and research teams based on 25+ years of deep experience across a diverse range of roles, industries, and technologies. I excel at quickly building the relationships and domain knowledge necessary to help UX teams deliver data driven, user centered designs that deliver profitable value to your organization. Prior to joining CVS, I led the UX efforts for the first project (a 100+ page responsive web application) to transition from a Fidelity Labs pilot to a widescale rollout on Fidelity.com. I was the first UX Director at PerkinElmer, where I led the global User Experience Strategy and the ground up redesign of a 100k page B2B website. I founded and directed the Monster.com UX team and Studio, was the senior manager of a worldwide UX design, research, and user assistance team of 30 people at Autodesk, and led the first UX consistency/standards project at EMC. I started my career as the first hire into Bose Corporation’s UX team. My academic background includes an MS in Human Factors in Information Design from Bentley University and a BS in Mechanical Engineering Design from WPI, providing me with a strong foundation to build effective relationships with and collaborate across technical, business, and design teams.I’m experienced with UX visioning and strategy, guiding UX teams through reorganization and cultural / organizational changes, UX coaching and training, design process / framework definition and refinement aligned with a wide range of methodologies (waterfall, agile, six-sigma), persona / use case / user story development, user needs analysis, task analysis, formative and summative usability tests / usability studies, heuristic analysis, user-centered design, and contextual inquiry. All thoughts or opinions posted are my own.
Listed skills include User Experience, User Centered Design, Usability Testing, User Research, and 43 others.
Current workplace
James Mcelroy's current company
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15 roles
James Mcelroy work experience
A career timeline built from the work history available for this profile.
Executive Director, Design Systems, Accessibility, And Research
Current
Sep 2024 - Present
Executive Director, Design Systems & Enablement
Mar 2022 - Sep 2024
Director, Ux Strategy And Design
Apr 2017 - Mar 2022
Advisory Board Member, Human Factors In Information Design Program
Current
Jul 2022 - Present
Adjunct Lecturer, Information Design And Corporate Communication
CurrentTeach local/remote learning interactive class in leading User Experience teams
Mar 2010 - Present
Independent Consultant
Led the transition of the Fidelity Estate Planner from a concept incubated by FCAT (Fidelity's Innovation Lab) through design and production, in close partnership with user research, content strategy, visual design, and the design system teams. The Fidelity Estate Planner is a 100+ page web app that helps customers navigate the complexities of estate planning (including health care decisions, childcare, tax considerations, and inheritance) by educating them in clear language and guiding them through a step by step process (on their own pace) that helps them answer the questions they'll need to consider before meeting with a lawyer to finalize their plan.
May 2015 - Apr 2017
Director, Web Strategy And User Experience
Restored credibility of web team by eliminating chronic issues with web operations performance through training, process, tools, and staffing changesGained support across 4 globally distributed independent business units at all levels of organizationBuilt team required to dramatically improve website through a combination of FTEs, agency resources, and local and offshore contractors. Led team of 5 FTEs and 18 contractorsLed strategic vision, strategy, and multi-year roadmap for website and secured buyin from 4 independent P&L groupsSecured funding for million+ dollar investment required to deliver vision in close collaboration with business stakeholders and ITIntroduced web customer satisfaction measurement to baseline current state, prioritize improvements, and benchmark against competitorsLed project to consolidate overlapping customer personas into 5 primary targets and secured buyin from cross functional, cross divisional global internal stakeholdersLed design of microsite templates enabling stakeholders to launch new microsites in matter of days (see link below)Led redesign/reinvention of 100,000 page global website in partnership with outside agency, internal UX resources, and cross functional stakeholder teams
Dec 2012 - Mar 2015
User Experience Architect
Defined, validated, and began implementing a data driven multi-year UX vision spanning desktop, mobile, and web products aligned to corporate strategic vision to move Autodesk to the cloud and mobile.Led the creation and validation of interaction design patterns supported by code libraryLed the creation, maintenance, and application of use cases and personasEvangelized and supported business driven user centered design product development process that changed the culture of a 350 person, globally distributed business unit
Aug 2010 - Nov 2012
Senior Manager, User Experience
Managed 31 full time employees working on 5 different products spread across 7 offices in 5 countriesManaged $4.3 million annual budgetIntegrated user assistance and product design teams into a collaborative user experience teamTransformed development driven product development process to a user centered design process
Feb 2009 - Aug 2010
Product Design Manager
Managed a team of 6 interaction designers and researchers responsible for the user experience of CAD products aimed at the AEC (Architectural, Engineering, and Construction) domains.Started, staffed, and lead the first design patterns project for Autodesk’s AEC products.
Nov 2007 - Feb 2009
Senior User Interaction Designer
Lead award-winning multi-discipline and multi-divisional redesign of photorealistic rendering capabilities of Revit, one of Autodesk’s “hero” productsLead one of Autodesk’s first corporate wide design patterns project
Jul 2006 - Nov 2007
Principal User Experience Engineer
Led and project managed first design patterns effort for a complete redesign of a product created by combining the functionality and user interfaces of 7 acquisitions and which had multiple globally distributed development teams, no centralized UI teamsServed as liaison between 10 member User Interface design team and 100+ UI developersDeveloped UI standards to accompany UI SDK that provide additional guidance on optimal usage of UI framework
Jan 2004 - Jul 2006
Director, User Experience
Founded, directed, and staffed the first Monster user experience teamTransitioned Monster from $200k annual vendor spend to internal research capability that increased capacity at reduced costDesigned and managed construction of state of the art usability lab and design studio, on schedule and under budgetDeveloped internal marketing and grand opening event for lab and studio leading to 270% increase in demand and 200% increase in funding for user research
Nov 2000 - Jan 2004
Human Factors Engineer
Prototyped user interface for an innovative hand-held two way controllerCollaborated on user interface design of the first Wave Radio CDConducted user research on variety of hardware products containing embedded software using Bose’s first usability labConducted field research with Bose customers to understand their needs
Dec 1995 - Nov 2000
2 education records
James Mcelroy education
Ms, Human Factors In Information Design
Bentley University - Mccallum Graduate School Of Business
Ms, Mechanical Engineering
Worcester Polytechnic Institute
FAQ
Frequently asked questions about James Mcelroy
Quick answers generated from the profile data available on this page.
What company does James Mcelroy work for?
James Mcelroy works for CVS Health.
What is James Mcelroy's role at CVS Health?
James Mcelroy is listed as Executive Director, Design Systems, Enablement, and Accessibility at CVS Health.
What is James Mcelroy's email address?
AeroLeads has found 1 work email signal at @cvshealth.com for James Mcelroy at CVS Health.
What is James Mcelroy's phone number?
AeroLeads has found 2 phone signal(s) with area code 781, 401 for James Mcelroy at CVS Health.
Where is James Mcelroy based?
James Mcelroy is based in Boston, Massachusetts, United States while working with CVS Health.
What companies has James Mcelroy worked for?
James Mcelroy has worked for Cvs Health, Bentley University - Mccallum Graduate School Of Business, Bentley University, Fidelity Investments, and Perkinelmer.
How can I contact James Mcelroy?
You can use AeroLeads to view verified contact signals for James Mcelroy at CVS Health, including work email, phone, and LinkedIn data when available.
What schools did James Mcelroy attend?
James Mcelroy holds Ms, Human Factors In Information Design from Bentley University - Mccallum Graduate School Of Business.
What skills is James Mcelroy known for?
James Mcelroy is listed with skills including User Experience, User Centered Design, Usability Testing, User Research, User Experience Design, Interaction Design, User Interface, and Usability.
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