James Mcelroy Email and Phone Number
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I effectively lead UX strategy, design, and research teams based on 25+ years of deep experience across a diverse range of roles, industries, and technologies. I excel at quickly building the relationships and domain knowledge necessary to help UX teams deliver data driven, user centered designs that deliver profitable value to your organization. Prior to joining CVS, I led the UX efforts for the first project (a 100+ page responsive web application) to transition from a Fidelity Labs pilot to a widescale rollout on Fidelity.com. I was the first UX Director at PerkinElmer, where I led the global User Experience Strategy and the ground up redesign of a 100k page B2B website. I founded and directed the Monster.com UX team and Studio, was the senior manager of a worldwide UX design, research, and user assistance team of 30 people at Autodesk, and led the first UX consistency/standards project at EMC. I started my career as the first hire into Bose Corporation’s UX team. My academic background includes an MS in Human Factors in Information Design from Bentley University and a BS in Mechanical Engineering Design from WPI, providing me with a strong foundation to build effective relationships with and collaborate across technical, business, and design teams.I’m experienced with UX visioning and strategy, guiding UX teams through reorganization and cultural / organizational changes, UX coaching and training, design process / framework definition and refinement aligned with a wide range of methodologies (waterfall, agile, six-sigma), persona / use case / user story development, user needs analysis, task analysis, formative and summative usability tests / usability studies, heuristic analysis, user-centered design, and contextual inquiry. All thoughts or opinions posted are my own.
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Executive Director, Design Systems, Enablement, And AccessibilityCvs HealthBoston, Ma, Us
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Executive Director, Design Systems, Accessibility, And ResearchCvs Health Sep 2024 - PresentWoonsocket, Ri, Us -
Executive Director, Design Systems & EnablementCvs Health Mar 2022 - Sep 2024Woonsocket, Ri, Us
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Director, Ux Strategy And DesignCvs Health Apr 2017 - Mar 2022Woonsocket, Ri, Us
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Advisory Board Member, Human Factors In Information Design ProgramBentley University - Mccallum Graduate School Of Business Jul 2022 - PresentWaltham, Ma, Us -
Adjunct Lecturer, Information Design And Corporate CommunicationBentley University Mar 2010 - PresentWaltham, Massachusetts, UsTeach local/remote learning interactive class in leading User Experience teams -
Independent ConsultantFidelity Investments May 2015 - Apr 2017Boston, Ma, UsLed the transition of the Fidelity Estate Planner from a concept incubated by FCAT (Fidelity's Innovation Lab) through design and production, in close partnership with user research, content strategy, visual design, and the design system teams. The Fidelity Estate Planner is a 100+ page web app that helps customers navigate the complexities of estate planning (including health care decisions, childcare, tax considerations, and inheritance) by educating them in clear language and guiding them through a step by step process (on their own pace) that helps them answer the questions they'll need to consider before meeting with a lawyer to finalize their plan. -
Director, Web Strategy And User ExperiencePerkinelmer Dec 2012 - Mar 2015Shelton, Ct, UsRestored credibility of web team by eliminating chronic issues with web operations performance through training, process, tools, and staffing changesGained support across 4 globally distributed independent business units at all levels of organizationBuilt team required to dramatically improve website through a combination of FTEs, agency resources, and local and offshore contractors. Led team of 5 FTEs and 18 contractorsLed strategic vision, strategy, and multi-year roadmap for website and secured buyin from 4 independent P&L groupsSecured funding for million+ dollar investment required to deliver vision in close collaboration with business stakeholders and ITIntroduced web customer satisfaction measurement to baseline current state, prioritize improvements, and benchmark against competitorsLed project to consolidate overlapping customer personas into 5 primary targets and secured buyin from cross functional, cross divisional global internal stakeholdersLed design of microsite templates enabling stakeholders to launch new microsites in matter of days (see link below)Led redesign/reinvention of 100,000 page global website in partnership with outside agency, internal UX resources, and cross functional stakeholder teams -
User Experience ArchitectAutodesk Aug 2010 - Nov 2012San Francisco, Ca, UsDefined, validated, and began implementing a data driven multi-year UX vision spanning desktop, mobile, and web products aligned to corporate strategic vision to move Autodesk to the cloud and mobile.Led the creation and validation of interaction design patterns supported by code libraryLed the creation, maintenance, and application of use cases and personasEvangelized and supported business driven user centered design product development process that changed the culture of a 350 person, globally distributed business unit -
Senior Manager, User ExperienceAutodesk Feb 2009 - Aug 2010San Francisco, Ca, UsManaged 31 full time employees working on 5 different products spread across 7 offices in 5 countriesManaged $4.3 million annual budgetIntegrated user assistance and product design teams into a collaborative user experience teamTransformed development driven product development process to a user centered design process
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Product Design ManagerAutodesk Nov 2007 - Feb 2009San Francisco, Ca, UsManaged a team of 6 interaction designers and researchers responsible for the user experience of CAD products aimed at the AEC (Architectural, Engineering, and Construction) domains.Started, staffed, and lead the first design patterns project for Autodesk’s AEC products.
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Senior User Interaction DesignerAutodesk Jul 2006 - Nov 2007San Francisco, Ca, UsLead award-winning multi-discipline and multi-divisional redesign of photorealistic rendering capabilities of Revit, one of Autodesk’s “hero” productsLead one of Autodesk’s first corporate wide design patterns project
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Principal User Experience EngineerEmc Corporation Jan 2004 - Jul 2006Round Rock, Texas, UsLed and project managed first design patterns effort for a complete redesign of a product created by combining the functionality and user interfaces of 7 acquisitions and which had multiple globally distributed development teams, no centralized UI teamsServed as liaison between 10 member User Interface design team and 100+ UI developersDeveloped UI standards to accompany UI SDK that provide additional guidance on optimal usage of UI framework -
Director, User ExperienceMonster Nov 2000 - Jan 2004Weston, Ma, UsFounded, directed, and staffed the first Monster user experience teamTransitioned Monster from $200k annual vendor spend to internal research capability that increased capacity at reduced costDesigned and managed construction of state of the art usability lab and design studio, on schedule and under budgetDeveloped internal marketing and grand opening event for lab and studio leading to 270% increase in demand and 200% increase in funding for user research -
Human Factors EngineerBose Corporation Dec 1995 - Nov 2000Framingham, Massachusetts, UsPrototyped user interface for an innovative hand-held two way controllerCollaborated on user interface design of the first Wave Radio CDConducted user research on variety of hardware products containing embedded software using Bose’s first usability labConducted field research with Bose customers to understand their needs
James Mcelroy Skills
James Mcelroy Education Details
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Bentley University - Mccallum Graduate School Of BusinessHuman Factors In Information Design -
Worcester Polytechnic InstituteMechanical Engineering
Frequently Asked Questions about James Mcelroy
What company does James Mcelroy work for?
James Mcelroy works for Cvs Health
What is James Mcelroy's role at the current company?
James Mcelroy's current role is Executive Director, Design Systems, Enablement, and Accessibility.
What is James Mcelroy's email address?
James Mcelroy's email address is jamesmcelroy@me.com
What is James Mcelroy's direct phone number?
James Mcelroy's direct phone number is +178166*****
What schools did James Mcelroy attend?
James Mcelroy attended Bentley University - Mccallum Graduate School Of Business, Worcester Polytechnic Institute.
What are some of James Mcelroy's interests?
James Mcelroy has interest in Children, Politics, Education, Environment, Science And Technology, Health.
What skills is James Mcelroy known for?
James Mcelroy has skills like User Experience, User Centered Design, Usability Testing, User Research, User Experience Design, Interaction Design, User Interface, Usability, Strategy, Leadership, Experience Design, Task Analysis.
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