James Mcgill Email and Phone Number
I am a results-driven and customer-centric professional with a strong track record of building and leading winning teams, sound business acumen, and proven ability to develop customer-facing strategies that drive satisfaction, retention, and revenue growth. I have a meticulous approach to operational effectiveness, ability to naturally build rapport with clients, and charismatic leadership style, allowing me to foster a high performing work environment.Personal and professional development are important to me and I am always keen on taking on new challenges and opportunities that allow me to grow. This includes progressing into more senior roles within customer services where I can leverage my deep experience to make a greater impact on brand, customer experience, and bottom-line growth. I am also keen on building my LinkedIn network and would be happy to connect with link-minded professionals to discuss new or future opportunities.
Firstpoint Usa
View- Website:
- firstpointusa.com
- Employees:
- 46
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Head Of International PartnershipsFirstpoint Usa Nov 2022 - Present
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Client Relationship ManagerFirstpoint Usa Nov 2021 - Nov 2022Glasgow, Scotland, United Kingdom
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Group Customer Services ManagerCosmo Restaurant Group Aug 2017 - Nov 2021Glasgow, Scotland, United KingdomAs the COSMO Group’s Customer Services Manager, I am accountable for managing and resolving customer concerns for 19 restaurants across the group. My approach to customer service is relationship-based, with satisfaction and retention in mind. I am able to empathize with customers, understand their needs, address their concerns, and evaluate the situation objectively to learn, identify gaps, and improve service standards. I also possess a solid understanding of health and safety, food safety, and employment laws, allowing me to effectively manage risks and comply with regulations. Further, I invest in my colleagues by sharing best practices and providing feedback and frameworks to allow them to build their customer service skills, resulting in continued customer service excellence. -
General ManagerCosmo Restaurants Group Feb 2017 - Nov 2021Glasgow, United KingdomI am responsible for daily operations management and leading of a team of 70+, ensuring fair delegation and distribution of work to accurately manage resources. I train, coach, and lead my team by example, resulting in a positive and productive work environment that challenges people to bring their best each day and work cohesively as a team. As a result, our restaurant has consistently been awarded ‘Best Restaurant’ in the leisure complex that we are based in for 3 years running.
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General ManagerThe Restaurant Group Plc Apr 2013 - Dec 2016Glasgow, Glasgow City, United KingdomGeneral Manager for Frankie & Benny’s, managing and developing a team of over 30 to efficiently deliver service for a 200+ cover restaurant. Within the first year, I was able to increase LFL sales by 21%, as well as winning ‘Manager of the Year’ for the North in my first year. Proven ability to perform financial forecasting, P&L reporting, delivering budgets, and turnaround documents. I also developed and implemented successful sales and training techniques, which were implemented in several other locations.
James Mcgill Skills
Frequently Asked Questions about James Mcgill
What company does James Mcgill work for?
James Mcgill works for Firstpoint Usa
What is James Mcgill's role at the current company?
James Mcgill's current role is Head of International Partnerships at FirstPoint USA | 7+ Years of Service Excellence | Growing Teams, Brands, and Client Relationships.
What skills is James Mcgill known for?
James Mcgill has skills like Customer Service, Sales, Restaurant Management, Team Building, Leadership, Catering, Inventory Management, Marketing, Customer Satisfaction, Food And Beverage.
Who are James Mcgill's colleagues?
James Mcgill's colleagues are Sara Rodríguez Jimena, Kevin Mccann, Megan Hammond, Tyler Dobinson, Alexander Kean, Martin Hughes, Ross Leebody.
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James McGill
Director, Mcgill Wealth Management Ltd, Partner Practice, St. James'S Place Wealth ManagementGreater London1sjpp.co.uk -
James McGill
Willenhall -
James McGill
Loughton -
James McGill
United Kingdom
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