James Mcmonagle Email and Phone Number
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James Mcmonagle personal email
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James Mcmonagle is a Senior Manager, Customer Engineering at Adobe. He possess expertise in affiliate marketing, digital marketing, online marketing, business development, project management. Colleagues describe him as "James has always been my first point of call for any technical information. He has expert knowledge in affiliate technology and has always delivered solutions on any problems. His speed and attention to detail make him a great asset to any team." and "James is technically savvy with great commercial awareness. A rare combination! I have worked with James for many years now. He is extremely reliable and always goes the extra mile to help. In any technical situation he is normally my go to person and never lets anyone down. He is also a great team player and with great client service skills!"
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Senior Manager, Customer EngineeringAdobeEngland, United Kingdom -
Manager, Emea Customer SupportAdobe Feb 2021 - Present
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Global Solution Lead, Customer CareAdobe Sep 2018 - Feb 2021London, United Kingdom
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Team Lead | Adobe Primetime, Customer CareAdobe Dec 2014 - Feb 2021London, United Kingdom
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Technical Account ManagerAdobe Nov 2011 - Feb 2021Adobe Primetime is a cloud-based service that helps broadcasters, cable networks, and service providers capitalize on their data and technology to increase advertising and subscription revenue.Adobe Primetime product suite: Primetime video SDK (TVSDK), Primetime Ad Decisioning, Primetime Ad Insertion (Client-Side and Server-Side), Primetime Packagers, Primetime Digital Rights Management, and Primetime authentication (PayTV Pass and Concurrency Monitoring)Key Responsibilities: o Named point of contact providing consultative technical support to Channel 5, M6, RTL, Starz, Shaw Mediao Collaborate with internal teams to drive prioritization, analysis and resolution of complex technical issueso Deliver remote and on-site customer trainingo Deliver pre-sales customer demonstrationso Contribute to the knowledge base, documentation, and support ticket systems
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Technical Account ManagerAuditude Jan 2011 - Nov 2011London, United KingdomAuditude was a video management and monetization platform enabling content owners to manage their ad serving needs.Key Responsibilities: o Manage technical support and day to day relationship with clientso Build technical/functional relationships with customers through phone, email, and in person visitso Deliver remote and on-site customer trainingo Deliver pre-sales customer demonstrationso Contribute to knowledge base, documentation, and support ticket systems
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Technical Account ManagerTradedoubler May 2009 - Jan 2011As Technical Manager for TradeDoublers technology platform, I’m responsible for managing the relationships between 30 advertisers, providing technical support, client training in both our technology product and Marin Software, offering technical consultancy for existing and prospective clients and also supporting the sales team with pitches and system demonstrations.This has enabled me to build my knowledge across all online marketing channels, maintain client’s relationships and driving effective technical solutions. Key Responsibilities: o Technical set up and implementationo Technical business developmento Client relationship development -
Technical Product Manager – Affiliate / CampaignTradedoubler Mar 2008 - May 2009Products (March 08 – May 09)As Technical Manager I am responsible for driving forward all technical aspects of the affiliate and campaigns products, across product development and product management. This is a global role covering the entire business.Key Responsibilities:o Best practice and knowledge-sharing across team of 30 staff in 18 countrieso Bug and new item prioritisation and specification inc. liaising with developerso Roll-out of new functionality, documentation and training via presentations and conference callso Project management including assembling reference groups and co-ordinating testingKey Successes:o Roll out of centralised ‘tech tools’ server to drive efficiency in day to day work for all technical staffo Launched and continually enhanced effectiveness of monthly knowledge-sharing conference callso Defined and rolled out key standard process with advertiser implementation
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Technical Services ManagerTradedoubler Jun 2007 - Mar 2008I developed strong client facing skills through providing technical account management for over 70 blue-chip advertisers via email, phone and face to face to best support the commercial success of their digital marketing with TD. I built and maintained strong relationships and drove the implementation of effective technical solutions.Key Responsibilities:o Managed key clients across 2 account teams inc. Dell, BT, HMV, & PC Worldo Managed professional development and structured the work of 1 direct reporto Present and demonstrate technical concepts to various roles within a businesso Technical business development, which resulted in significant revenue uplift
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Technical Services ExecutiveTradedoubler Mar 2006 - Jun 2007I provided first line technical support for publisher, advertiser and staff technical queries. I liaised with various roles at advertisers to implement tracking tags and provided ongoing monitoring to ensure tracking accuracy. Helped drive strong commercial performance of advertiser’s inc. John Lewis, LoveFilm, Jessops, Harrods and Eurostar.
James Mcmonagle Skills
James Mcmonagle Education Details
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Bsc (Hons) Business Information Technology
Frequently Asked Questions about James Mcmonagle
What company does James Mcmonagle work for?
James Mcmonagle works for Adobe
What is James Mcmonagle's role at the current company?
James Mcmonagle's current role is Senior Manager, Customer Engineering.
What is James Mcmonagle's email address?
James Mcmonagle's email address is mc****@****o.co.uk
What is James Mcmonagle's direct phone number?
James Mcmonagle's direct phone number is +141583*****
What schools did James Mcmonagle attend?
James Mcmonagle attended Bournemouth University.
What skills is James Mcmonagle known for?
James Mcmonagle has skills like Affiliate Marketing, Digital Marketing, Online Marketing, Business Development, Project Management.
Who are James Mcmonagle's colleagues?
James Mcmonagle's colleagues are Kyli Singh, Rafi Adib, Raja Ariansyah, Sikandar Ali Abbas, Harsha V Reddy C, Hazrat Akhiruzzaman Hoque, Domenica Maria Tripodi.
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James McMonagle
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