Specialized Customer Service
CurrentProvides support and subject matter expertise to internal teams for any production support related issues, and followed through to ensure resolution.
Oct 2014 - Present
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James Mcsweeney Email & Phone Number
Specialized Customer Service at Vector Security
at
Vector Security
1 work email found
@vectorsecurity.com
LinkedIn matched
3 data sources
Profile completeness 86%
Current company
Role
Specialized Customer Service at Vector Security
Location
Middleburg, Virginia, United States
Company size
Who is James Mcsweeney? Overview
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Quick answer
James Mcsweeney is listed as Specialized Customer Service at Vector Security at Vector Security, a company with 1418 employees, based in Middleburg, Virginia, United States. AeroLeads shows a work email signal at vectorsecurity.com and a matched LinkedIn profile for James Mcsweeney.
James Mcsweeney previously worked as Specialized Customer Service at Vector Security and Call Center Representative at Hctec Partners.
Company email context
Email format at Vector Security
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{first_initial}{last}@vectorsecurity.com
89% confidence
AeroLeads found 1 current-domain work email signal for James Mcsweeney. Compare company email patterns before reaching out.
Profile bio
About James Mcsweeney
Motivated and accomplished Systems Analyst and Information Technology professional with a successful track record in the support and integration of enterprise-wide systems. Hands-on professional with expertise in Quality Assurance (QA), release management, and production support of global, high visibility and mission critical systems. Thorough understanding of the integration of IT and business processes with the view of IT as a strategic business partner to successful business operations. Expert in the maintenance, support, and delivery of cost-effective, high-performance technology solutions in all facets of business operations. Possesses a proven ability to influence business partners through effective communication and excellent problem-solving skills.
Listed skills include Integration, Management, Program Management, Requirements Analysis, and 6 others.
Current workplace
James Mcsweeney's current company
Company context helps verify the profile and gives searchers a useful next step.
Vector Security
4 roles
James Mcsweeney work experience
A career timeline built from the work history available for this profile.
Call Center Representative
Assisted with Valley Health System Epic Go Live as a Call Center Representative. Recorded detailed incident information including title, description and priority into a ticket system from phone conversations with doctors and nurses.
May 2014 - Jun 2014
Support Analyst
- Provides support and maintenance of application issues for College Board recruitment and enrollment software and delivers resolution.
- Performs Quality Assurance (QA) on applications during implementations ensuring that requirements for a product or service will be fulfilled.
- Monitors processes, documents and replicates client incidents while researching root causes. Performs issue tracking and resolution results in a knowledge base for team members.
- Meets contractual SLA of 3 hours for first response to clients once an issue has been reported.
- Prioritizes change requests for application enhancements and defects depending on highest level of impact to the business.
- Able to quickly diagnose issues, implement corrective actions, and bring projects back up to full-scale operations.
Feb 2005 - Oct 2013
System Analyst
- Streamlined billing processes by analyzing data and performing recoveries resulting in a decrease to system down time and positive customer impact.
- Provided statistics for daily operations and analyzed and compiled results for management reporting.
- Monitored daily file transfers, ensuring that inbound and outbound files were on time and contained the correct content. Streamlined processes for auditing servers
- Facilitated daily Quality Assurance Request reviews with Development, Quality Assurance and Operations teams, ensuring requirements were correctly aligned with the business need.
- Developed metrics for management analysis, monitored progress, and recommended corrective action where necessary.
- Requested scheduling of installation requests and assigned installers in collaboration with Host Release Management and Project Managers.
Mar 2002 - Dec 2004
Team & coworkers
Colleagues at Vector Security
Other employees you can reach at vectorsecurity.com. View company contacts for 1418 employees →
JC
Jaime Canipe
Colleague at Vector Security
Connellys Springs, North Carolina, United States, United States
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SM
Sam Moats
Colleague at Vector Security
Harrisonburg, Virginia, United States, United States
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AS
Allison Springer (Crouse), Shrm-Cp
Colleague at Vector Security
Coraopolis, Pennsylvania, United States, United States
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CP
Cassie Pineda
Colleague at Vector Security
Wilkes-Barre, Pennsylvania, United States, United States
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AB
Anthony Barbato
Colleague at Vector Security
Jacksonville, Florida, United States, United States
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DG
David Gronkowski
Colleague at Vector Security
Plymouth, Pennsylvania, United States, United States
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PH
Phillip Hogg
Colleague at Vector Security
Los Angeles, California, United States, United States
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WH
William Heineman, Mba
Colleague at Vector Security
Louisville, Kentucky, United States, United States
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DF
Diane Fosdick
Colleague at Vector Security
Manassas, Virginia, United States, United States
View →
SW
Stephanie Ward
Colleague at Vector Security
Plymouth Meeting, Pennsylvania, United States, United States
View →
Jaime Canipe
Colleague at Vector Security
Connellys Springs, North Carolina, United States, United States
View →
SM
Sam Moats
Colleague at Vector Security
Harrisonburg, Virginia, United States, United States
View →
AS
Allison Springer (Crouse), Shrm-Cp
Colleague at Vector Security
Coraopolis, Pennsylvania, United States, United States
View →
CP
Cassie Pineda
Colleague at Vector Security
Wilkes-Barre, Pennsylvania, United States, United States
View →
AB
Anthony Barbato
Colleague at Vector Security
Jacksonville, Florida, United States, United States
View →
DG
David Gronkowski
Colleague at Vector Security
Plymouth, Pennsylvania, United States, United States
View →
PH
Phillip Hogg
Colleague at Vector Security
Los Angeles, California, United States, United States
View →
WH
William Heineman, Mba
Colleague at Vector Security
Louisville, Kentucky, United States, United States
View →
DF
Diane Fosdick
Colleague at Vector Security
Manassas, Virginia, United States, United States
View →
SW
Stephanie Ward
Colleague at Vector Security
Plymouth Meeting, Pennsylvania, United States, United States
View →
FAQ
Frequently asked questions about James Mcsweeney
Quick answers generated from the profile data available on this page.
What company does James Mcsweeney work for?
James Mcsweeney works for Vector Security.
What is James Mcsweeney's role at Vector Security?
James Mcsweeney is listed as Specialized Customer Service at Vector Security at Vector Security.
What is James Mcsweeney's email address?
AeroLeads has found 1 work email signal at @vectorsecurity.com for James Mcsweeney at Vector Security.
Where is James Mcsweeney based?
James Mcsweeney is based in Middleburg, Virginia, United States while working with Vector Security.
What companies has James Mcsweeney worked for?
James Mcsweeney has worked for Vector Security, Hctec Partners, The College Board, and Aol.
Who are James Mcsweeney's colleagues at Vector Security?
James Mcsweeney's colleagues at Vector Security include Jaime Canipe, Sam Moats, Allison Springer (Crouse), Shrm-Cp, Cassie Pineda, and Anthony Barbato.
How can I contact James Mcsweeney?
You can use AeroLeads to view verified contact signals for James Mcsweeney at Vector Security, including work email, phone, and LinkedIn data when available.
What skills is James Mcsweeney known for?
James Mcsweeney is listed with skills including Integration, Management, Program Management, Requirements Analysis, Software Development Life Cycle, Microsoft Office, Customer Service, and Leadership.
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