James Mcsweeney Email & Phone Number

Gainesville, Va

Provides support and subject matter expertise to internal teams for any production support related issues, and followed through to ensure resolution.

Winchester Medical Center - Winchester, Va

Assisted with Valley Health System Epic Go Live as a Call Center Representative. Recorded detailed incident information including title, description and priority into a ticket system from phone conversations with doctors and nurses.

Reston, Virginia

• Provides support and maintenance of application issues for College Board recruitment and enrollment software and delivers resolution.• Performs Quality Assurance (QA) on applications during implementations ensuring that requirements for a product or service will be fulfilled.• Monitors processes, documents and replicates client incidents while researching root causes. Performs issue tracking and resolution results in a knowledge base for team members.• Meets contractual SLA of 3 hours for first response to clients once an issue has been reported.• Prioritizes change requests for application enhancements and defects depending on highest level of impact to the business.• Able to quickly diagnose issues, implement corrective actions, and bring projects back up to full-scale operations.• Develops current state vs. future state scenarios, identifying gaps and develops corrective action while providing resolution for system issues.• Conducts analysis and evaluates security and safety of systems while implementing recommendations to ensure compliance.

Dulles, Virginia

• Streamlined billing processes by analyzing data and performing recoveries resulting in a decrease to system down time and positive customer impact.• Provided statistics for daily operations and analyzed and compiled results for management reporting.• Monitored daily file transfers, ensuring that inbound and outbound files were on time and contained the correct content. Streamlined processes for auditing servers• Facilitated daily Quality Assurance Request reviews with Development, Quality Assurance and Operations teams, ensuring requirements were correctly aligned with the business need. • Developed metrics for management analysis, monitored progress, and recommended corrective action where necessary.• Requested scheduling of installation requests and assigned installers in collaboration with Host Release Management and Project Managers.• Created detailed install plans and coordinated installation schedules with installers in the Operations and Database Administration groups.