James Mc Vicker Pib Apa Email & Phone Number

Sligo, County Sligo, Ireland

Thurles

To look after the Sales, Service and parts departments and promote both the dealership and brand to the best of my abilities.

Athlone

A good Sales Executive.

Galway, Ireland

I was brought in to Windsor’s with a view of building the F&I department to an acceptable level and also to assist in the implementation of the process to sell value added products. Within 6 weeks, we had an instant effect taking Galway to the top dealership out of the group in the selling of finance, GAP, Supagard and IPRU. As my style was one of closer/second facer, this also had the added benefit or releasing the Dealer Principle to attend to other duties.

Wigan, United Kingdom

Consistently achieving a top quartile sales performance and responsible for the ongoing achievement of key performance indicators, the management of sales staff including: the assignment of tasks to individuals on the basis of skills, knowledge and experience; ensuring the ongoing training of sales executives; carrying out staff appraisals and, where appropriate, the provision of one-to-one mentoring.I have also instigated processes to maximise our opportunities with regards to finance customer retention as we have identified this as a major opportunity going forward with the advent of increased manufacturer targets. Overseeing the growth of finance and insurance sales from an initial £150 to a consistent £400 pounds per unit (PPU) resulting in the sales team being nominated for the Sales Team of the Year motor trade award 2013, Finance penetration has been increased from an average of 30% to consistently over 65%, gap insurance sales having increased from 18 to 20% to being consistently in excess of 55% and Life-shine sales from 15% to well over 45%.We have also seen our Customer Satisfaction score increase to over 96% which is an improvement of over 10%.The design and subsequent implementation of policies to ensure compliance with the Financial Services Authority dealership regulations and the timely processing of financial transactions and associated documentationThe valuation of customer-owned vehicles offered for part-exchangeSecuring underwriting from finance providers on behalf of customersSales brokering, negotiating and finalisation on a ‘second-face’ basis

Corkills Volkswagen, Wigan

Reporting to the Sales Manager and responsible for a team of six Sales Executives, the role I carry out is to effectively manage the sales team, the sales process, and drive volume and profitability on behalf of Corkills. I also advise customers on the most effective way to finance their vehicle purchase and then managing the process efficiently and professionally. I am also responsible for driving maximum profitability from your finance and insurance (F&I) activities.Thats the standard description of the role that I carry out. More than that, I consider myself a controlling Business Manager who can stack and maximise the deal correctly but more importantly a Business Manager who is actually a very good sales person who enjoys second facing. I am not a Business Manager who sits in an office and administrates. I take a hands on approach and assist the team to face and maximise every opportunity. One quite nice achievement is that I have maintained a top quartile performance since taking the position here at Corkill's and returned an enviable PPU.

Lancaster

Overseeing the improvement in customer satisfaction ratings from 80% to over 95%, responsible for the day-to-day management of sales staff including: the assignment of tasks to individuals on the basis of skills, knowledge and experience; sales staff training including the introduction of point of sale training for all sales executives and, if appropriate, the provision of one-to-one mentoringThe design, development and subsequent implementation of a robust vehicle handover system aimed at achieving a seamless handover and consequently improving customer satisfactionThe set-up and ongoing maintenance of a diary system

Birkdale, Southport

The day-to-day management of sales staff including: the assignment of tasks to individuals, staff appraisals and one-to-one mentoring; financial planning such as budgeting for operations in order to achieve key performance indicatorsPromoting a culture of continuous improvement and encouraging staff to seek opportunities for improvement and to develop and implement more effective and efficient working methods.

Preston, United Kingdom

The consistent achievement of monthly sales targets, processing transactions in-line with unique customer requirements: assisting customers to match personal preferences and requirements with products – where appropriate, the provision of advice relating to customers’ usage requirementsThe maintenance of an online diary system, the operation of Kerridge integrated business management software and vehicle orderingMaintaining a high level of customer satisfaction by dealing with customer issues and, where appropriate, providing resolution in the first instance. Where immediate resolution was not possible, escalating the issue to the appropriate level of managementCash, cheque and electronic payment system handling, cashing-up, and the operation of a computerised till system. Promoted to used car Business Manager in 2004.