Jim Melby Email & Phone Number

Saint Paul, MN, US

St Paul, Minnesota, US

Troy, Michigan, US

• Sr. IT Training Lead at Medtronic responsible for the design, development, and delivery of online, instructor-led, and virtual learning solutions to support the rollout of a new IT Delivery Model.
• Designed, developed, and implemented training and reference materials to support the new Global IT SDLC framework including Agile, Hybrid, and Waterfall methodologies (Degreed, Adobe Captivate, Adobe Photoshop.

Minneapolis, Minnesota, US

• Lead the design and development of online, instructor-led, and virtual learning solutions to meet business and learner requirements with a focus on team member experience.
• Created effective design documents and course materials including storyboards and instructor-led training materials.
• Partnered with vendors to create engaging learner-centric training materials.
• Managed training development projects including timeline, resources, and budget.
• Served as subject matter expert in training development trends, training tools, and platforms.

Minneapolis, MN, US

• Provided strategic guidance and training development support to IT and business teams implementing tools, processes, and technologies. Responsible for all phases of the A.D.D.I.E. instructional design model and the.
• Training and end user support resources for Power BI Dashboards including workshops and job aids for 22 Sales Reporting Dashboards, 24 Finance Reporting Dashboards and 1 Compliance Submission Timeliness Processing.
• Training for Agile Product Governance and Compliance (PG&C) Module including workshops for four system security roles.
• eLearning modules with embedded simulations for 3 Vistex roles (SAP Producer Enable Now).
• eLearning for IT Lean Enterprise. Deliverables included Lean Sigma Essentials and Policy Deployment Board Overview eLearning courses (Articulate Storyline 360).Partnered with Productivity Development and Global.

Red Wing, MN, US

• Led learning and knowledge transfer initiatives in partnership with client teams to design, develop and deploy learning and learning transition plans.
• Designed, developed, and implemented training and on-the-job support resources for new industrial sales process and technology. Deliverables included 9 eLearning courses (Articulate Storyline) and 13 Quick Reference.
• Led implementation of new Employee Engagement Platform including requirements definition, research, vendor reviews, vendor selection, platform implementation and initial employee engagement survey.

• Learning Transition Specialist at Red Wing Shoe Company.
• Designed and implemented project turnover process to capture and transition knowledge from IT teams to service and support teams including necessary training, knowledge articles, and escalation details.

Minneapolis, MN, US

• Designed, developed, and implemented training and on-the-job support resources for the rollout of the Taleo talent management system to the enterprise.
• Deliverables included 5 eLearning Courses, 40 eLearning System Simulations, User Guides (5 English, 2 Spanish, 3 Accessible/508c compliant), 4 Job Aids, 15 Sample Documents, In Application Online Help and SharePoint.
• Deliverables included eLearning Courses (Captivate 5), eLearning System Simulations (Captivate 5), User Guides (MS Word English, Spanish, Accessible/508c compliant), In Application Online Help and SharePoint Launch.
• Member of the Cross Platform Learning Group
• Recipient of 3 OE Leadership Awards and 2 Partnership Awards

Minneapolis, MN, US

• Designed, Developed and Delivered Training to support launch of new ecommerce platform. Deliverables included:
• Adobe Marketing Reports & Analytics eLearning, Wiki Portal and Performance Support (UPK; audience = 350 team members; expense savings of $300K).
• Web Analytics 101 eLearning Course (Captivate 4).
• Location Master eLearning and Performance Support (UPK).
• Defined training approach & knowledge sharing strategy: Tax and Item Management system enhancements.
• Recipient of OE Leadership Award

Minneapolis, MN, US

• Designed, developed and delivered training solutions to enhance process knowledge andincrease efficiencies using blended learning solutions and effective on-the-job training tools.
• Project lead for SAP Content Authoring solution to meet the needs of business process documentation, training and online performance support materials for SAP implementation.
• Recipient of 3 OE Leadership Awards and 2 HR Partner Awards

Minneapolis, MN, US

• Provided training, technical support and content authoring consultation to Organizational Effectiveness team members: UPK, Captivate, LCMS, LMS, Storyboarding.
• Responsible for the training and administration of the Oracle User Productivity Kit (UPK) content authoring platform.
• Training customized to meet the needs of Target to increase time to competency and reduce costs; evaluation score average 4.75 on a 5.00 scale; total savings over 3 year period exceeded $400,000.
• Vendor Liaison: Oracle UPK & Content Development Vendors
• Responsible for the review and recommendation of vendors providing Software, e-learning Development Tools and Custom Learning Content solutions.
• Recipient of 4 OE Leadership Awards

Minneapolis, MN, US

• Marshall Field’s Stores Training Generalist
• Designed and developed blended learning solutions for store-wide rollout of web-based fulfillment system. Deliverables included e-learning modules, reference guides and on-the-job training tools.
• Partnered with Target Technology Services in the development of system training tools.
• Planned and conducted training workshops for store support leadership teams.
• Recipient of Partner Award

Designed and developed end user training materials for a variety of Customer Relationship Management initiatives.

• Implementation team member for the Evolve ServiceSphere Professional Services Automation (PSA) application. Provided training solutions for a variety of initiatives.
• Designed, developed and delivered end user training for the Evolve PSA application.
• Designed, developed and delivered end user training materials for the Epiphany E5 Customer Analytics application.

New York City, US

• Managed the training program for a Fortune 100 health care company division.
• Created and maintained training materials and end user reference manuals for the Business Planning and Control System (BPCS) program and the Lotus Suite of applications.
• Delivered training for seven job specific BPCS classes and the Lotus Suite of applications.
• Managed the schedule for division’s training programs.

New York City, US

• Development team member for a new web-based consulting division.
• Designed, developed and delivered training materials for client and staff use.
• Coordinated the development of the division’s business plan.
• Designed website components for the web-based presentation of consultants to clients.
• Performed vendor review and selection for a web-based technical assessment provider.

• Designed, developed and delivered custom software training solutions.
• Member of the IBM AS/400 Configurator training team; conducted training for IBM Business Partners.

• Provided quality training programs and materials for Firepond clients.
• Led the design, development and delivery of sales and ordering system training programs for Fortune 100 companies in several industries; included both instructor and end user training.
• Managed the ongoing sales system training program for Fortune 100 heavy truck manufacturer.
• Budgeted and Scheduled client training programs. Other positions held include: Product Development Manager Served as a liaison between Firepond and client companies in designing, developing and implementing sales and.
• Assisted in restoring the working relationship with General Motors of Canada after a yearlong period of strained relations.
• Designed and delivered 5 major system enhancements while maintaining a 25% profit margin and delivering within 3 days of scheduled release date.