James Mensen Email & Phone Number

Remote

• Act as the primary point of contact for patients, caregivers, and healthcare providers, offering knowledgeable and empathetic assistance through the Iovance Cell Therapy call center.
• Independently manage and oversee patient cases from registration to post-infusion, ensuring seamless coordination and escalation of cases when necessary.
• Collaborate effectively with interdisciplinary healthcare teams at treatment centers, including Nurse Navigators, Financial Administrators, and Social Workers, to optimize patient care.
• Foster seamless partnership with Iovance cross-functional teams to address patient, caregiver, and healthcare provider needs promptly and effectively.
• Communicate critical case-related information clearly and empathetically to manage expectations and ensure informed decision-making by all parties involved.
• Complete comprehensive training and demonstrate proficiency in utilizing Iovance Cell Therapy Hub technology and processes, including Case Management system and Customer Portal.

• Led the successful execution of patient support programs, ensuring timely and efficient access to critical anti-cancer medications for patients.
• Collaborated with market access, medical, and sales marketing teams to identify and address customer issues, providing tailored solutions and educational support to colleagues, healthcare providers, and patients.
• Acted as a liaison between patients, practices, insurance providers, and specialty pharmacies, ensuring seamless medication therapy initiation and continuation.
• Developed and implemented effective strategies to optimize patient assistance program enrollment and therapy initiation/continuation.
• Proactively identified and resolved barriers to patient access, affordability, and adherence, employing critical thinking and strategic problem-solving skills.
• Maintained up-to-date knowledge of regulatory, compliance, and legal requirements pertaining to patient access and reimbursement, including HIPAA and OIG guidelines.

• Led district of 21 stores in multiple metrics (1st in the chain for workflow in September 2016)
• Manage team of pharmacists, pharmacy technicians and clerks
• Monitor and lead the day-to-day operations – patient safety, quality assurance, regulatory compliance, customer service, inventory, financial profitability, loss prevention, workflow and personnel management
• Balance workload to capitalize on personnel strengths and promote development
• Act as resource for new pharmacists and pharmacy managers
• Responsible for hiring and training new colleagues in addition to annual performance evaluations

• Work closely with pharmacy manager to develop leadership skills and decrease knowledge gaps
• Contribute to team culture promoting care, energy, enthusiasm, and pride
• Lead team when pharmacy manager is not on duty
• Responsible for covering open shifts due to sick calls, vacations, medical leave, etc.
• Required to perform effectively in a variety of different pharmacy settings

• Led conversion training for new pharmacy software in Illinois and Kentucky
• Gain real-world pharmacy knowledge while completing professional education
• Complete development assignments