James Mensen Email & Phone Number

Remote

• Act as the primary point of contact for patients, caregivers, and healthcare providers, offering knowledgeable and empathetic assistance through the Iovance Cell Therapy call center.• Independently manage and oversee patient cases from registration to post-infusion, ensuring seamless coordination and escalation of cases when necessary.• Collaborate effectively with interdisciplinary healthcare teams at treatment centers, including Nurse Navigators, Financial Administrators, and Social Workers, to optimize patient care.• Foster seamless partnership with Iovance cross-functional teams to address patient, caregiver, and healthcare provider needs promptly and effectively.• Communicate critical case-related information clearly and empathetically to manage expectations and ensure informed decision-making by all parties involved.• Complete comprehensive training and demonstrate proficiency in utilizing Iovance Cell Therapy Hub technology and processes, including Case Management system and Customer Portal.• Provide support for AMTAGVI (lifileucel) launch activities, including site onboarding, to ensure successful implementation.• Contribute to continuous improvement initiatives and innovative solutions to enhance the patient care experience.• Stay abreast of Iovance Cell Therapy Hub objectives, regulatory standards, compliance requirements, and confidentiality protocols to maintain compliance.• Demonstrate genuine passion for patient care and uphold Iovance and Iovance Cell Therapy Hub values in all aspects of daily work performance, adhering to company policies and procedures.

• Led the successful execution of patient support programs, ensuring timely and efficient access to critical anti-cancer medications for patients.• Collaborated with market access, medical, and sales marketing teams to identify and address customer issues, providing tailored solutions and educational support to colleagues, healthcare providers, and patients.• Acted as a liaison between patients, practices, insurance providers, and specialty pharmacies, ensuring seamless medication therapy initiation and continuation.• Developed and implemented effective strategies to optimize patient assistance program enrollment and therapy initiation/continuation.• Proactively identified and resolved barriers to patient access, affordability, and adherence, employing critical thinking and strategic problem-solving skills.• Maintained up-to-date knowledge of regulatory, compliance, and legal requirements pertaining to patient access and reimbursement, including HIPAA and OIG guidelines.• Utilized data-driven analytics to analyze program performance and identify opportunities for enhancing patient services, resulting in improved patient outcomes.• Fostered strong relationships with healthcare providers, key customers, and stakeholders to drive collaboration and ensure seamless patient care.• Demonstrated a patient-centric approach, consistently delivering exceptional customer service to meet patient and practice expectations.

• Led district of 21 stores in multiple metrics (1st in the chain for workflow in September 2016)• Manage team of pharmacists, pharmacy technicians and clerks• Monitor and lead the day-to-day operations – patient safety, quality assurance, regulatory compliance, customer service, inventory, financial profitability, loss prevention, workflow and personnel management • Balance workload to capitalize on personnel strengths and promote development• Act as resource for new pharmacists and pharmacy managers• Responsible for hiring and training new colleagues in addition to annual performance evaluations• Oversee on-the-job training for new colleagues• Perform regulatory audits for compliance• Educate staff on new procedures and policies• Preceptor for experiential education of pharmacy students and CVS intern program• Administer immunizations to eligible patients• Attend district leadership meetings• Work closely with district leader to provide assistance to other locations when necessary• Oversee and operate COVID-19 vaccination clinics instore and offsite in Northern San Diego County• 2016 CVS/Pharmacy Paragon Winner

• Work closely with pharmacy manager to develop leadership skills and decrease knowledge gaps• Contribute to team culture promoting care, energy, enthusiasm, and pride• Lead team when pharmacy manager is not on duty• Responsible for covering open shifts due to sick calls, vacations, medical leave, etc. • Required to perform effectively in a variety of different pharmacy settings

• Led conversion training for new pharmacy software in Illinois and Kentucky• Gain real-world pharmacy knowledge while completing professional education• Complete development assignments