James Merson Email & Phone Number

Concord, CA, US

Atlanta | San Francisco | Los Angeles | Sacramento | Ontario, US

* Oversaw all operations and financial management for a boutique healthcare consulting firm.* Built business by networking across multiple industries to $1 mil in annual revenue after 3 years.* Advised and launched (from Articles to licensure) 10 new companies.* Scaled client operations through deeper use of technology resulting in an average of 20% growth.

Pittsford, New York, US

* Oversaw a 10-person remote customer experience team using targeted growth plans, achieving 95% employee satisfaction and 90% retention rate during tenure.* Ideated, designed, wrote requirements, and drove production of 3rd party integrations and AI inclusion which netted a 90% C-SAT and an NPS of 30* Built sales and marketing messaging through.

San Francisco, California, US

* Grew an 8-person product, program, and design team by focusing on company culture and technology innovation.* Presented product to the 1st and 4th largest industry franchises, securing $8 million in ARR in under 12 months.* Generated $1.5 million in ARR via a product delivery campaign, landing the 2nd largest industry franchise.* Created a 12-part.

San Francisco, California, US

* Grew client base from 150 to 2,000 in less than 2 years by scaling onboarding and customer support operations.* Increased onboarding efficiency by as much as 20% through process automation and cutting-edge technology.* Built a high performing team, hiring more than 35 employees company-wide; maintained HR responsibility for over 50 personnel, up from 10.

San Francisco, California, US

* Worked with the founder and engineering team on 0-1 product creation.* Created product development pre-sales strategies, collaborated on marketing, wrote product requirements, and user tested all new functionality.

Berkeley, California, US

* Oversaw all small business daily operations for more than 120 employees.* Grew sales from $1 million to $2.2 million in annual revenues, enabling nearly $500,000 in take home gross salary for the owner, quadrupling the amount in 3 years while maintaining tight margins.

US

* Managed the development of 10 custom homes on time and under budget, the first time achieved at that site with over 120 already built homes; ensured strict compliance with quality standards and all city building codes. * Reduced completion time 20% by coordinating work of 20 subcontractors and over 150 skilled tradespersons.

Columbia, Maryland, US

* Managed all operations, P&L, budgeting, new market development, regulatory compliance, billing/collections, and staffing for the 6th largest branch office for a privately owned home healthcare company with 250 offices.* Drove a 15-20% increase in revenue year-over-year to more than $6 million at time of departure.

Bachelor Of Science, Industrial Technology

Master'S, Business Administration

High School Diploma, High School/Secondary Diplomas And Certificates

Master Of Business Administration - Mba, Business Administration And Management, General