* Oversaw all operations and financial management for a boutique healthcare consulting firm.* Built business by networking across multiple industries to $1 mil in annual revenue after 3 years.* Advised and launched (from Articles to licensure) 10 new companies.* Scaled client operations through deeper use of technology resulting in an average of 20% growth in margins.

* Oversaw a 10-person remote customer experience team using targeted growth plans, achieving 95% employee satisfaction and 90% retention rate during tenure.* Ideated, designed, wrote requirements, and drove production of 3rd party integrations and AI inclusion which netted a 90% C-SAT and an NPS of 30* Built sales and marketing messaging through coordination with both teams and executive leadership to secure 150+ new customers.* Negotiated partnerships with 3rd party vendors to integrate their solutions and drove 10% revenue growth.

* Grew an 8-person product, program, and design team by focusing on company culture and technology innovation.* Presented product to the 1st and 4th largest industry franchises, securing $8 million in ARR in under 12 months.* Generated $1.5 million in ARR via a product delivery campaign, landing the 2nd largest industry franchise.* Created a 12-part product-integrated workplace safety program in coordination with major insurers, netting $2 million in revenue in the first year.* Increased readership of customer communications using an in-app messaging tool to over 90%, up from 23%.* Gained $500,000 in annual revenue by expanding overtime calculations to align with changing regulations in the home care industry in California and nationally.* Generated $440,000 in ARR by developing a new custom report builder.

* Grew client base from 150 to 2,000 in less than 2 years by scaling onboarding and customer support operations.* Increased onboarding efficiency by as much as 20% through process automation and cutting-edge technology.* Built a high performing team, hiring more than 35 employees company-wide; maintained HR responsibility for over 50 personnel, up from 10 at start. * Achieved 92% Customer Satisfaction Score and NPS Score of .30 during tenure.

* Worked with the founder and engineering team on 0-1 product creation.* Created product development pre-sales strategies, collaborated on marketing, wrote product requirements, and user tested all new functionality.

* Oversaw all small business daily operations for more than 120 employees.* Grew sales from $1 million to $2.2 million in annual revenues, enabling nearly $500,000 in take home gross salary for the owner, quadrupling the amount in 3 years while maintaining tight margins.

* Managed the development of 10 custom homes on time and under budget, the first time achieved at that site with over 120 already built homes; ensured strict compliance with quality standards and all city building codes. * Reduced completion time 20% by coordinating work of 20 subcontractors and over 150 skilled tradespersons.

* Managed all operations, P&L, budgeting, new market development, regulatory compliance, billing/collections, and staffing for the 6th largest branch office for a privately owned home healthcare company with 250 offices.* Drove a 15-20% increase in revenue year-over-year to more than $6 million at time of departure.