James M Ross Email & Phone Number

United States

I am currently the VP of Sales responsible for the Outside Salesmen in New Mexico, Colorado, Wyoming and Montana. Mountain States Agency is a Manufacturer Representative Agency for Electrical Products. Located in the historic town of Bernalillo, NM, we service all of New Mexico, El Paso, TX, Colorado, Wyoming and Montana. From humble beginnings in 2012, MSA is now a 16 person team. We grew our company the old fashion way through hard work and superior customer service. Our mission is to work diligently to bring value and solutions to our Manufacturers, Distributors, Contractors, and End Users in the most ethical manner.

Albuquerque, New Mexico Area

• Led 200 team members that make up the Sales & Training department.• Increases gross sales revenue 25% annually for 2016, 33% in 2017 and projected 28% in 2018.• Maintained a 30% gross profit margin.• Responsible for all Sales training of company departments and ensuring quality standards are met.• In charge of recruiting top sales talent with the skills needed for our department.• Developed full Training program for all new Sales team members.• Led the implementation and continued development of the new department by ensuring profitability by maintaining a lean business model.• Developed and implemented pricing of products to ensure competitive market share• Developed and implemented multiple reporting systems to streamline data.• Adjusted department policies and procedures to ensure adherence with P&L expectations. • Assist is sales and provide sales training to our Wellness department in obtaining corporation sales and developing corporation partnerships.• Work closely with Marketing, IT and social media to create platforms that increases traffic to sales teams. • Started working as liaison between Training and Wellness to assist in revenue production for Wellness.• Started a training program with the operations executives to increase membership sales and retention.

Albuquerque, New Mexico Area

• Exceeded Sales expectations month after month to remain in excellent standing. • Responsible for working with and developing all team members to ensure we are providing the highest quality service to our clients. • Responsible for exploiting the strengths and weaknesses of the position to improve on the business model needed to reach revenue goals. • Hold 2nd highest single contract value sold.• Assisted in the launch of the new Personal Training program by working with executives and providing my expertise in sales in conjunction with the Defined Fitness Mission Statement and Goals.• Operated in a Fitness Manager role late 2015 to provide in depth support for upcoming Fitness managers for the 2016 year. • Assisted in the development and recruitment of the Fitness Manager position.• Assist in developing all levels of fitness by providing help to any member that needed assistance. • Followed up with all members that had an Assessment, Purchased Personal Training, or became a New Member.• Worked with management to ensure that all departments are communicating effectively and assisting in any way to provide excellent customer service to Defined Fitness members.

Albuquerque, New Mexico Area

• Led Personal Trainers at the Riverside location in breaking the all time monthly sales record by 11% for a single month.• Revenue for my locations increased 15% over previous year.• Responsible for reaching and exceeding sales goals at each facility. • Responsible for creating and implementing sales training programs.• Provide ongoing training for all personal trainers. Increasing sales training or assisting in sales.• Perform quality control walkthroughs monthly to ensure consistency.• Responsible to Hiring and Firing to ensure a quality team atmosphere and company culture.• In charge of coaching our Front Desk staff to ensure proper training on sales process and F.I.T. setup process being completed correctly.• Work along side management department to ensure the Club goals are being reached within expense budget provided.

San Mateo

• In charge of setting and meeting budget of expenses in all departments. • Manage over 100 employees on a daily basis.• Developed and managed a sales training program for Personal Training Department that is currently producing a 5% increase in sales over the highest earning year for the club recorded.• Oversee achieving monthly sales goals, and sales training for personal training department along with hiring of new personal trainers.• Responsible for setting daily, weekly, monthly, and quarterly goals in each department. • In charge of training and coaching our Front Desk staff. Consistently adjusting schedule to assure payroll expense budget is met for departmental control.• Responsible for meeting goals in sales of Personal training, Drink and Bar, and Pro shop items.• Oversee and assist in the Environmental Clean Teams production in the facility. Help assist in product purchasing, and employee hiring.• Work along side maintenance department to ensure the facility is cosmetically and mechanically sound within expense budget provided

Rio Rancho Nm

• Increased personal training sales by 300% in 3 years. • Responsible for the annual growth of 9% growth in membership for 2 consecutive years.• Purchaser for Equipment and products and Maintained vendor relationships • Restructured business plan to save company 15% of expenses annually.• Controlled all marketing for the fitness facility to ensure local support and membership growth.• Oversaw employees to ensure that club goals and quotas are being completed.• Spearheaded personal training initiative, including training on sales and processes to control the personal training regulations. • Compile all of the necessary paperwork and teachings to provide staff with needed knowledge on how to keep their sales skills improving daily.• Strategically partnered with other companies to increase sales.• Responsible for customer service training with the Front Desk staff, scheduling, and expense spending.• Was the purchaser for all custodial needs and equipment repairs• Assisted in the maintenance of all machines to save on expenses of hiring technicians.

Albuquerque, New Mexico Area

• Foreman in charge of job site organization, scheduling, and inventory count.• Worked on contractor sites from private contractors to the Kirkland Air force Base.• Assisted in bidding from $10,000 to $250,000.• Assisted in business growth and opportunity development.• Overseen employees varying from 1 to multiple sub contractors for a given job.

Master’S Of Science Business Analytics, Business Analytics

Masters In Business Management, Business Administration, Management And Operations

Bachelors, Business Management And Sales

Associates, Business