James Mirynech Email & Phone Number

Toronto, ON, CA

• As a Solutions Consultant at Tapcart, I play a vital role in driving enterprise deal closure and revenue growth.
• Manage Tapcart's Pre-Sales Solutions Department. Since taking over, I’ve streamlined operations, developed a standardized sales process, and Solutions Playbook for involving SC support.
• My collaborative efforts extend to defining the Professional Services process with cross-functional teams, optimizing deal cycles, and recruiting top talent to scale our team.

Toronto, Ontario, Canada

• Owned and managed enterprise accounts such as Butcherbox in the growth and business-to-business segment ($150M - $1B GMV) to consult on how to optimize their commerce capabilities on Shopify’s platform to grow their.
• Managed business and technical relationships with c-suite and executive decision makers in order to align on project priorities, objectives, and goals.
• Led strategy and consulting for brands on conversion and technology stack.
• Represented merchant’s needs to solve complex and technical problems when working with cross functional teams within product and professional services to develop solutions that drive results on how to implement a.
• Responsible for leveling up the Shopify product knowledge of enterprise merchant success teams and improving their technical savviness through enablement on solution engineering type frameworks and best practices.
• Applied a strong knowledge and recommendations of third party ecosystem technology solutions and agency partners.

Toronto, Ontario, Canada

• Managed brands in the top 100 enterprise accounts Spanx, Our Place, Netflix, and FIGS (valued at over $10B in GMV) in both a pre and post-sales capacity in order to identify technical and operational opportunities to.
• Managed collaborative internal relationships with cross-functional working teams including customer success, sales, product, partnerships, and engineering to ensure successful product and service delivery that led to.
• Recognized as a subject matter expert for a wide range of Shopify product areas and API platform knowledge.
• Developed and maintained technical documentation, architecture diagrams and demo environments tailored to individual client priorities and needs.
• Co-developed strategies on how to provide technical services to enterprise retailers that are part of Commerce Components by Shopify during its inception.
• Solved complex technical challenges such as expanding into new international markets and geographies, adopting new storefront experiences and migration to Shopify’s new checkout components.

Toronto, Ontario, Canada

• Exclusively engaged with a group of the largest established high-growth, high-volume, strategic Shopify Plus merchants to accelerate their growth and ensure their long-term success on the Shopify platform through a.
• Led technical sessions with brands like Peloton Apparel, Steve Madden, Ruggable, and Knix to share product roadmaps, gather technical requirements, assess implementation scope and risks in order to help these merchants.
• Developed a strong knowledge and network of third party integration partners within Shopify’s ecosystem across subscriptions, loyalty, personalization, point-of-sale, fulfillment, and ERP which led from discovery to.

Toronto, Ontario, Canada

• Owned and managed 20 large Plus merchant accounts valued at ($750M+ GMV) as a strategic advisor on DTC best practices, industry trends and API Support for brands such as Hodinkee, Supergoop, 32 Degrees, Heatonist, and.
• Successfully identified and closed upsell opportunities for additional product adoption such as Shopify Payments, Installments, Point-of-Sale, and Shopify Fulfillment Network.
• Managed cross-functional initiatives with key internal stakeholders including Plus sales, Solutions Engineers, Legal, Payments, Finance, Risk, and specific Product teams to problem solve and get fast, effective results.
• Created and launched a new Partner enablement program for merchant facing teams called Partner Thursday’s to increase ecosystem partner product knowledge across the sales, merchant success, and solution engineering.
• Interacted frequently with Plus Agency Partners and Plus Certified App Partners to develop recommendations and solutions for merchants at varying stages of their journey and technology stack.
• Led onboarding and mentoring for new merchant success team hires.

Toronto, Ontario, Canada

• Merchant Success is the practice of accelerating our merchants' desired business outcomes through proactive partnership to maximize the value derived from Shopify Plus and our ecosystem. It is a delicate balance.
• Owned and managed 50+ Plus merchant accounts of varying size valued at ($250M+ GMV) including Canadian Tire brands, The Pangaia, and Billionaire Boys Club.
• Received the highest level of impact awarded at Shopify (exponential) for the work done with each account across my book of business.

Toronto, Ontario

• Assist merchants via phone calls, emails, and live chats
• Provide insights and consult merchants using the Shopify platform

100 Yonge St. Toronto, Ontario

• Aid in the development and execution of all aspects of the market research process for various internal client groups across Scotiabank
• Recommend appropriate research methodologies and work with vendors on implementation
• Create insightful reports with strategic recommendations
• Design questionnaires to collect relevant data

Niagara & Toronto, Ontario

• Provide financial advice and setup accounts for customers in matters regarding day-to-day banking, borrowing, investing and protection while adhering to stringent company policies and industry regulations.
• Counsel customers in financial planning with issues such as cashflow, major purchase and retirement planning.

St. Catharines, Ontario

• Responsible for accurate collection of customer information to keep customer profiles up-to-date while upholding privacy policies and protecting against fraudulency.
• Maintaining valuable customer service quality through day-to-day transactions to promote Scotiabank’s high customer satisfaction assurance.

Bachelor Of Business Administration (Bba)

Postgraduate, Strategic Relationship Marketing, Honours

Courses: • Database Marketing • Statistics for Marketing • Computer Applications (Access & Excel) • Business Communications • Market.

Honours Graduate

Activities and Societies: Rowing, SquashCSSRA Gold Medalist