Michael Ivy Email and Phone Number
addison, texas, united states
Michael Ivy's Location
Dallas, Texas, United States, United States
Michael Ivy's Contact Details
Michael Ivy work email
- Valid
- Valid
- Valid
Michael Ivy personal email
n/a
About Michael Ivy
Michael Ivy is a School Director at American Flyers at American Flyers. He possess expertise in restaurants, restaurant management, catering, food, hospitality and 28 more skills.
Michael Ivy's Current Company Details
American Flyers
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School Director at American Flyers
addison, texas, united states
- Website:
- americanflyers.net
- Employees:
- 160
Michael Ivy Work Experience Details
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School DirectorAmerican Flyers Mar 2023 - PresentDallas, Texas, United States
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Operations ManagerAmerican Flyers Jun 2022 - Mar 2023Addison, Texas, United States
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Operations InternAmerican Flyers May 2021 - Nov 2022Addison, Texas, United States
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Flight Service Duty ManagerAmerican Airlines Oct 2019 - May 2021Dfw Airport, Texas, United States• Act as a liaison with local and system departments, i.e. SOC, Ramp Control, Passenger Service, Crew Schedule, Ramp Service, and Flight.• Be responsible for implementing selected policies as well as ensuring established policies are followed and enforced.• Respond to Flight Attendants needs and requests, handle Customer Service questions, and provide Flight Service Management assistance for inbound and outbound flights, i.e. Flight Attendant injuries and aircraft emergencies.• Conduct coaching and counseling, grooming and disciplinary action when needed.• Handle Flight Attendant's reasonable cause drug testing.• Assist with administrative duties, delay investigations, and monthly reports on operational activities.• Coordinates delay report, catering problems, crew staffing, providing telephone coverage and manning the Flight Attendant Service Center on a daily basis.• Maintains communications with operational departments to assure timely departure of all flights.• Represents Flight Service at various meetings and functions.• Ramping flights and coordinating with different department to ensure an on time operation and seamlessness throughout the flight. -
Flight AttendantAmerican Airlines Feb 2016 - May 2021Dallas/Fort Worth Area• Provide personal and professional services to ensure the safety and comfort of every passenger.• Comply with all work rules as well as all Federal Aviation Regulations.• Demonstrate the use of all safety and emergency equipment on board the aircraft• Take care of passenger needs, particularly those with special needs• Administer first aid to passengers or coordinate first aid efforts, when needed• Hold myself and others accountable for professional image and accomplishing work duties in a timely and hospitable manner• Worked on several Special Assignments and projects including Flight Service Image Team
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Flight Service Duty CoordinatorAmerican Airlines Jul 2019 - Oct 2019Dfw Airport, Texas, United States• Delay report coordinating, catering problems, crew staffing, providing telephone coverage and manning the Flight Attendant Service Center on a daily basis.• Maintains communications with operational departments to assure timely departure of all flights.• Performs a wide variety of office duties for one or more management/specialist personnel. The following responsibilities may apply: typing, filing, handling mail, directing/coordinating flight attendant activity, ordering office supplies, updating tablets, maintaining revisions, arranging hotel and limousine accommodations.• Prepares company and station reports as required.• Be a liaison/coordinate flights that are ramped by the Duty Managers & Flight Service Representatives.
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General ManagerMcdonald´S Oct 2013 - Feb 2016Trussville, Alabama• Executed Guest Experience Model• Ongoing extensive training• Achieved highest scores in company on overall customer satisfaction• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
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General ManagerTaziki'S Mediterranean Cafe Jan 2013 - Aug 2013North Carolina, United States• Carefully interviewed, selected, trained and supervised staff.• Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.• Ensured all employees were adhering to all company policies, procedures and standards.• Interacted positively with customers while promoting services.• Correctly calculated inventory and ordered appropriate supplies.• Strategically developed effective marketing plans to increase sales and profits while managing costs.• Actively participated in ongoing customer service programs to build sales and rapport in the community.• Maintained a safe working and guest environment to reduce the risk of injury and accidents.• Skillfully interacted with external vendors to obtain the best quality in pricing and product.• Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.• Promoted the business through participation in and sponsorship of community events.• Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.• Reduced labor costs by ten percent while maintaining excellent service and profit levels. -
Corporate TrainerTaziki'S Mediterranean Cafe Nov 2011 - Jan 2013Birmingham, Alabama, United States• Assisted in maintaining preparation and service areas in a sanitary condition• Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning• Cleaned and organized eating, service, and kitchen areas• Cleaned and sanitized equipment and facilities• Trained kitchen staff on proper use of equipment, food handling, and portion sizing.• Consistently stayed under monthly controllable expense budget.• Drove food costs down by 15% by effectively improving inventory procedures and reducing spoilage levels.• Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock• Helped with preparation, set-up, and service for catering events
Michael Ivy Skills
Restaurants
Restaurant Management
Catering
Food
Hospitality
Customer Service
Time Management
Hospitality Management
Inventory Management
New Restaurant Openings
Customer Satisfaction
Marketing
Food Safety
Labor Control
Food Preparation
Management
Profit
Servsafe
Hiring
Social Media
Multi Unit
Leadership
Operations Management
Inventory Control
Training
Social Media Marketing
Microsoft Word
Microsoft Office
Social Networking
Pos
Employee Training
Team Leadership
Microsoft Excel
Michael Ivy Education Details
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Pinson Valley High School
Frequently Asked Questions about Michael Ivy
What company does Michael Ivy work for?
Michael Ivy works for American Flyers
What is Michael Ivy's role at the current company?
Michael Ivy's current role is School Director at American Flyers.
What is Michael Ivy's email address?
Michael Ivy's email address is michael.ivy@aa.com
What schools did Michael Ivy attend?
Michael Ivy attended Pinson Valley High School.
What skills is Michael Ivy known for?
Michael Ivy has skills like Restaurants, Restaurant Management, Catering, Food, Hospitality, Customer Service, Time Management, Hospitality Management, Inventory Management, New Restaurant Openings, Customer Satisfaction, Marketing.
Who are Michael Ivy's colleagues?
Michael Ivy's colleagues are Shaun Michael, Steven Daun, Chester Hanson, Sam Peramuna, Ricky Castillo, Luke Byerly, Riya Soni.
Not the Michael Ivy you were looking for?
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Michael Ivy
Guilford, Ct2bpthosp.org, bpthosp.org2 +120338XXXXX
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Michael Ivy
Lafayette, In5squareframeindustries.com, gmail.com, gmail.com, regenstrief.org, secfedbank.com1 (888) 5XXXXXXX
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