James Mcculloch Email & Phone Number

Parramatta, Sydney

Provide crisis case management of high profile incidents throughout the entire incident lifecycle. Working with operations, engineering teams, regulators, management and other stakeholders to ensure the incident is managed effectively, communicated efficiently and risks mitigated as appropriate.Client management of Sydney Water’s relationship with regulators and stakeholders.Provide high level business analysis and commentary to inform business improvement and regulatorycompliance initiatives at strategic and detail levels. Simplify, prioritise and make recommendations.Monitor, evaluate and report performance, capturing issues to be addressed through business improvement.Identifies process and system improvements to support and improve business efficiency, risk management, staff work environment, and customer experience.Develops/recommends digital enhancements that improve the quality of information provision.Working across the organisation with personnel from field crews to general managers and executives to drive business improvement and help align Sydney Water to it’s goal of being a world class utility.Effectively case managed several of the most high profile environmental matters to occur in Sydney WaterRapidly identified and developed business improvements to Sydney Water’s post-incident debrief andlearning systems as well as digital solutions to asset condition and remediation investigations leveragingautomation and artificial intelligence solutions.Have conducted in depth business investigations to identify issues, sources of risk, points of improvement formulating recommendations and orchestrating an improvement plan to implement recommendations for the business.Building out the case manager role and developing relationships across all parts of the business to advocate for the needs of the business to senior management and the executive.

Parramatta, Nsw

Established processes for high quality, accurate and timely information provision to key stakeholders during emergency incident response with multi-disciplinary teamsOperate as a team to provide high quality accurate and timely information to regulator requests and provide assistance to the greater Sydney Water business as a central point of contact for stakeholdersDevelopment and trouble shooting of the EPA Portal and associated processes to provide near real time updates on environmental incidents to Sydney Waters stakeholdersLiaise effectively with Area Teams, Field Crews, Legal, Customer Advocates, Field Sampling and Testing (FST) and Dispatchers to provide accurate information to Sydney Water’s stakeholdersAssist to develop more effective communication and processes between business units to ensureenvironmental and stakeholder objectives are metAssisting the Area Teams with managing incidents and other operational tasks such as organisingwastewater FIFMsDeveloped links between the Regulatory Liaison Team and existing preventative and corrective maintenance programs to enable greater accuracy and management.Won a thanks award for mobilising quickly to assist with regulatory liaison and working to develop the way our team works with the EPA and other regulators.

Potts Hill, Sydney

Management of Sewer Pressure Mains over total asset lifecycle including a $0.5m per year condition assessment program and a $1.5m per year renewal budget. Working with delivery partners to analyse program effectiveness and process efficiency for the best economic and operational outcome.Development of Business Cases in line with the Decision Framework and Asset Management Plan to strategically renew/rehabilitate rising mains for the lowest life cycle (both CAPEX and OPEX) cost at the end of service life.Developed multi-million dollar renewal business case and progressed through initiation and options approval gateways.Driving the condition assessment program for Sewer Rising Main Air Valves, coordinating with contract managers and delivery partners.Consistent safety focus demonstrated by participation and championing of all Sydney Water safety initiatives.Initiating use of new methods of condition assessment to better utilise budget. Developed flow management procedures for inspections.Conducted condition assessment and co-ordinated rehabilitation and renewal of large amounts of reticulation sewer. Conducted research of alternative pipe cutting technologies to improve safety and efficiency for field staff. Management of the Stormwater Silt and Debris in collaboration with our delivery partners and local councilsWorked with research partners to develop and trial internal robotic surveys of sewer pressure mains for better and more efficient condition assessments.Redeveloped the Condition Assessment Technical Specification to better serve the analysis needs of Sewer Rising Mains assets.Tender evaluation palenlist for the new Sydney Water Pipeline Condition Assessment Contract.Collaborated with internal staff to develop a failure fast action plan to minimise impact to environment, community and cost of remediation. Presented as a guest speaker at to a 5th Year UNSW Engineering cohort on asset management in water infrastructure.

Potts Hill, Sydney

Managed the stormwater condition assessment program and ongoing capital works in addition to my substantive role.Orchestrated several small stormwater repairs including scoping, optioneering and organising procurement.Conducted a review of the performance of GPT’s within the network for potential relocation or rehabilitation.Handled reactive asset investigations for customers, council and other organisations. Collaborated with internal and external delivery partners to handle developer issues and the installation of stormwater quality improvement devices in Green Square developments.Worked with delivery partners to ensure effective management of waterways.Developed policies and procedures to enable Sydney Water to better maintain and operate stormwater assets.

Potts Hill, Sydney

Conducted a large research review of current literature as well as analysis of internal water sampling data within the recycled network for better achievement and maintenance of disinfection targets.Contributed to the investigation of pressure issues within the water network as well as the Minimum Night Flow analysis to detect leakage within the System.Undertook network wide data investigations to correlate high risk assets for field crew training exercises.Carried out systems analysis and monitoring to ensure quality processes and delivery systems for water and recycled water were meeting customer and stakeholder targets for supply, pressure and quality. Co-hosted multiple division wide safety training sessions.Developed statistical proof between a number of network operations and their effect on product quality within the network.Designed the placement of a network of smart sensors for use in a network monitoring trial.

Potts Hill, Sydney

Managed a team of 6 undergraduate engineers to ensure all daily incident reporting to Sydney Water stakeholders was completed all days of the year.Fulfilling data analysis and continuous improvement requests for teams around the business focusing on client liaison to ensure all solutions were resilient and fit for purpose.Developed methods of analysis for the workload of the Customer Service Team in establishment of the Customer Hub.Managed accurate monthly reporting for internal and external stakeholders.Assisted in training exercises in emergency incident management.

Potts Hill, Nsw

Managed the proposed renewal data in the iWORCs system to find collaboration and cost sharing opportunities with other utilities. Working with staff and management to enhance process efficiency.Handle large quantities of data for reporting to Sydney Water regulators.Conducted reactive pipe inspections and destructive testing to determine cause of failure and inform renewals.Tracked and managed the pipeline of condition assessment from contractor data preparation, reviewing condition assessment reports and recommending candidates for renewal.

Kensington

Assisted with the marketing of UNSW Engineering’s undergraduate and postgraduate programs.Engaged and informed prospective students on what UNSW offered, admission requirements and procedures. This was done at promotional events, career markets, high school visits and workshops.Delivered keynote recruitment speeches to over 250+ prospective students.Presented at career market fairs and high school visits on the advantages of studying at UNSW. Authored promotional materials and running student recruitment events.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Engineering (B.Eng.), Mechanical Engineering, 1St Class Honours

Activities and Societies: Mechanical Engineering Student Society Warrane College Student Society Inter-College Council

High School

Activities and Societies: Prefect (2011 - 2012) House Spirit Award Year 12 Leadership Diploma