James Moir Email & Phone Number

Reading, England, United Kingdom

Customer Outcome Obsessed: Driving customer cloud adoption and customer success is the prevailing business priority. Orchestrate and align programs, projects and delivery engagements across the 3 clouds with account team peers to deliver an exceptional customer experience to achieve prioritized customer outcomes. Consumption Alignment: Leads prioritized Cloud Success programs, delivery engagements and projects to promote stronger Connected Customer Experience collaboration around consumption across cloud workloads. Managing resources and escalating technical blockers with follow-through until resolved or workaround identified to accelerate time to value. Pivot to Proactive: Ensure that customers get the most out of their support agreement and fulfill Support contract obligations. Drives high quality, proactive delivery and planning with the customer to realize customer value from support through consistent Service Delivery Management for Support execution. Prepares the selling environment for the seller. Partner with Reactive Support Management to understand customer health trends and build Operational Health Programs and support Reactive Support Management's lead during Strategic Escalations.

Reading, United Kingdom

As a part of the PFE team I provide Onsite Support Services and Incident Prevention Services to Microsoft Premier Customers across EMEA and now more recently the UK. I drive an understanding of client requirements before and during engagements, to better deliver proactive onsite support and knowledge transfer. Delivered various Security\Health assessments, which resulted in a risk assessment report and mitigation steps and remediation assistance. Knowledge transfer was of the utmost importance which included a discussion with the customers and categorization of issues in accordance to importance and criticality within their environment. All services are done in conjunction with the customer to help with the knowledge transfer to their employees. This was done with side by side remediation’s, technical documentations and collaboration throughout the organization to get the best results for the customer. Travel to customers in times of crisis. Hold Pre-sales meetings with account managers. Collaborated account managers to best deliver the correct solutions to customers in the most effective time. Act as a trusted adviser to clients, in regards to addressing their Environments. This was done through various means, which includes policy review, tools assessment, testing and proof of concept.