James M.

James M. Email and Phone Number

Head of Delivery @ Estarei
Carnelian Bay, CA, US
James M.'s Location
San Francisco Bay Area, United States, United States
James M.'s Contact Details
About James M.

🌟 Salesforce Expert Driving Innovation in Experience Cloud and AI 🌟Welcome! I'm a results-driven Sr. Manager specializing in Salesforce solutions with a focus on Experience Cloud and AI integration. With a strong foundation in Agile Methodology and extensive experience in managing teams, I thrive on leveraging technology to drive business success and enhance customer experiences.💼 Current Role:As a Sr. Manager, Solution Consulting at Salesforce, I lead a talented team in designing and building innovative solutions that harness the power of Salesforce, particularly in Experience Cloud and AI applications. By embracing Agile methodologies and fostering collaboration, we deliver transformative solutions that drive tangible results and exceed client expectations.🎯 Key Skills and Expertise:My expertise lies in: Salesforce Design and Build: Leveraging my deep understanding of Salesforce platforms to architect and implement tailored solutions that address clients' unique needs and objectives. Experience Cloud: Specializing in designing immersive digital experiences and community platforms that engage users and drive customer loyalty and satisfaction. AI Integration: Harnessing the power of AI within the Salesforce environment to automate processes, personalize interactions, and drive sales effectiveness. Agile Methodology: Championing Agile principles to promote flexibility, efficiency, and continuous improvement in solution delivery and project management. Team Leadership: Guiding and empowering cross-functional teams to collaborate effectively and deliver exceptional results, even in dynamic and fast-paced environments.🔍 Let's Connect:I'm passionate about driving innovation and leveraging technology to drive business growth and enhance customer experiences. If you're interested in exploring how Salesforce, Experience Cloud, and AI can drive value for your organization, let's connect!📈 Keywords for SEO Optimization:Salesforce Expert | Experience Cloud Specialist | AI Integration | Agile Methodology | Team Leadership | Solution Consulting | Digital Transformation | Customer Experience | Innovation | Collaboration

James M.'s Current Company Details
Estarei

Estarei

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Head of Delivery
Carnelian Bay, CA, US
James M. Work Experience Details
  • Estarei
    Head Of Delivery
    Estarei
    Carnelian Bay, Ca, Us
    View
  • Northstar At Tahoe
    Snowboard Instructor / Trainer
    Northstar At Tahoe Feb 2019 - Present
    Us
    View
  • Psia-Aasi Western Division
    Adaptive Snowboard Examiner
    Psia-Aasi Western Division Nov 2021 - Apr 2024
    Truckee, California, Us
    View
  • Psia-Aasi Western Division
    Snowboard Adaptive Task Force And Education Staff
    Psia-Aasi Western Division Jan 2021 - Nov 2021
    Truckee, California, Us
    View
  • Salesforce
    Sr. Manager, Solution Consulting
    Salesforce Feb 2021 - Apr 2024
    San Francisco, California, Us
    View
  • Salesforce
    Solution Architect
    Salesforce Aug 2017 - Jan 2021
    San Francisco, California, Us
    View
  • Salesforce
    Senior Consultant
    Salesforce Apr 2015 - Jul 2017
    San Francisco, California, Us
    View
  • Psia-E/Aasi (Psia/Aasi - Eastern Division)
    Adaptive Snowboard Development Team Member
    Psia-E/Aasi (Psia/Aasi - Eastern Division) Apr 2018 - Jan 2021
    Albany, Ny, Us
    View
  • Invaluable
    Salesforce Consultant
    Invaluable Oct 2014 - Apr 2015
    Boston, Ma, Us
    ● Certified Salesforce.com Consultant for Sales, Service and Marketing on Salesforce Functionality and Best Practices● Created Salesforce.com functional Design, Configuration, Development of the Sales & Service Cloud including page layouts, related lists, workflows, visual force, apex triggers using an iterative approach● Partnered with Senior Leadership to align the application with strategic goals ● Revitalized the existing org with improved usability, data management and security● Created custom functionality and applications designed around the business use to include an Advertising Inventory Management application● Created and delivered worldwide training and support for administrators and end users● Optimize and provide guidance on user license management● Review and document business process, gather requirements and demonstrate potential solutions● Created POC for Lightning Connect between a legacy database and production Salesforce Opportunity data
    View
  • Ptc
    Business Systems Analyst
    Ptc Jul 2012 - Oct 2014
    Boston, Massachusetts, Us
    ● Certified Salesforce.com CRM subject matter expert for the Global Services branch of PTC● Primary Consultant for Global Services on Salesforce Functionality, Reporting, Platform Release notes and integrated 3rd party applications to increase productivity, data integrity and automation ● Consultant, Advisor and developer for PTC’s Financial Force PSA (Professional Services Automation) platform along with 3rd party consultants during the design, implementation and launch phases of PSA.● Daily interaction with users and stakeholders globally including India, France, Germany, Brazil, Spain, Romania, Japan and China along with users across North America● Provide content to deliver worldwide training on both the CRM and PSA platform● Global Travel to train users and support staff● Configuration, Development and Administration of the PTC Sales Cloud including creating page layouts with related lists, workflows, visualforce, modifying sharing/security ● Direct user management and support for 3000+ Services users globally out of 4300 Org Wide● Conduct Interviews to document business process, gather requirements and discuss and demonstrate feature mocks or other potential solutions● Create Salesforce.com functional design, configuration and development using Agile Methodology● Analyze bugs & issues during testing, UAT and Production● Execute User Testing (UAT) for Global Services developments● Manage and execute regression testing on all releases to minimize negative impact on usersty and automation party applications to increase productivity and automation
    View
  • Mount Snow
    Head Coach Of Snowboard Programs
    Mount Snow Oct 2013 - Apr 2014
    West Dover, Vermont, Us
    • Oversee the Snowboard Competition Program, • Competition and Development snowboard coaches• Educational content of snowboarding programs• Competition Athlete Development• USSA/USASA level 300 coaches certification
    View
  • Mount Snow
    Snowboard Resort Trainer
    Mount Snow Oct 2011 - Oct 2013
    West Dover, Vermont, Us
    New hire Training, Park & Pipe Training, Personal Development and Examination Training.
    View
  • Paid, Inc
    Director Of Innovation And Development
    Paid, Inc Jan 2008 - Jul 2012
    Westborough, Ma, Us
    Director of Innovation and Development, Project Manager● Research, create, implement, sell and train on innovative technology tools concepts and processes internally or for clients● Manage Designers, Content Team and Developers on website builds. Then provide analysis, optimization, content management for some of the music and sports industries’ largest brands● Research and evaluate CRM systems to match our business model, integrate with our current systems and meet our long term goals● Negotiate and manage SAAS Contracts● Implement Salesforce CRM to improve customer relations, effectiveness and business intelligence for 30 users● Manage Implementation consultants and offshore developers for PAID’s SFDC project● Constant customization and automation of customer service within SFDC using web services api, web to lead, web to case, email to salesforce, org wide email, workflow rules, email notifications, email templates● Configuration and customization of the Service and Sales Cloud including Person Accounts, Campaigns, Leads, Contacts, Opportunities, Email Alerts, Reporting, Dashboards, App implementation, 3rd party integration with products like Silverpop, Constant Contact● Implement and manage the Brightcove Media Platform● Create and manage an RFID Proof of Concept project for quickly reconciling concert merchandise sales● Created and monitored PAID’s ecommerce success metric analysis and optimization for revenues, loyalty and engagement ● Worked and managed a team to create Live interactive engagement activities, Social Media and Brand development to increase fan/customer loyalty
    View
  • Wachusett Mountain Ski Area
    Snowboard Technical Director
    Wachusett Mountain Ski Area Jan 2001 - Apr 2011
    Princeton, Massachusetts, Us
    Snowboard Technical Director 2006 - 2011 • AASI Level III National Certification • Instructor Trainer / Clinician on Snowboarding and Customer Service• Developed the Snowboard ITC Training Process • Oversight on all training programs, development and coordination to include all written materials on snowboarding. Entertainment Coordinator 2005-2006 • Book, plan, manage and budget national to local entertainment for concerts, special events and seasonal lounge• Relationship management, Sponsorship sales & coordinationDirector of Snowboarding 2001-2006 • Instructor Trainer / Clinician on Snowboarding and Customer Service• Researched, developed and trained instructors for various coaching programs including competition teams• Hired, managed & motivated staff of nearly 100 snowboard instructors annually
    View
  • Jet Direct / Sentient Jet
    Fuel Broker
    Jet Direct / Sentient Jet Aug 2006 - Nov 2007
    Fuel Broker• Founding team member of the Jet Direct Fuel Service• Managed global fuel purchasing for Private Jet TravelClient Management Consultant• Consult clients private jet travel arrangements and ensure first class customer service• Daily management of high net worth individuals, Celebrities and VIP’s• Perform quality assurance activities including follow up• Research service complaints and discrepancies and respond in a positive manner
  • Blazing Artists Group
    Founding Partner / Agent
    Blazing Artists Group 2001 - 2006

James M. Education Details

  • Berklee College Of Music
    Berklee College Of Music
    Songwriting
  • University Of Minnesota
    University Of Minnesota
    Music
  • Music Tech Of Minneapolis
    Music Tech Of Minneapolis
    Performance
  • University Of Wisconsin-Stout
    University Of Wisconsin-Stout
    Graphic Arts
  • St. Croix Falls
    St. Croix Falls

Frequently Asked Questions about James M.

What company does James M. work for?

James M. works for Estarei

What is James M.'s role at the current company?

James M.'s current role is Head of Delivery.

What is James M.'s email address?

James M.'s email address is jo****@****cle.com

What schools did James M. attend?

James M. attended Berklee College Of Music, University Of Minnesota, Music Tech Of Minneapolis, University Of Wisconsin-Stout, St. Croix Falls.

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