James Morgan Email & Phone Number

Bristol, England, United Kingdom

Bristol, England, United Kingdom

Desktop Services Team Leader at LV= supporting over 6000 nationwide customers & responsible for 8 engineers across the UK. Ensuring incidents and requests are completed in a timely manner and working to resolve on-going problem tickets. Identifying and carrying out service & process improvements.Working with third party suppliers to provide business solutions. Procuring hardware, software and service solutions.Producing statistical reports and high level summary analysis for Execs.Ensuring documentation is relevant and regularly reviewed.Establishing relationships with key business stakeholders.Management of on site critical equipment roomsCarrying our disaster recovery/business continuity testsKey projects include a rollout of mobile email client to 1250 users, large scale office move (350 staff), internal feedback website creation, deployment of Cisco video conferencing, rollout of tablet devices to remote car inspectors, re-designing the companies IT request site and assisting in the running & analysis of employee surveyTechnologies include Windows 7 & 10, Office, SCCM, AD, Exchange, VMWare, Citrix, Symantec, Bitlocker, Safeboot, Avaya & Cisco VOIP, VPN, Skype for Business, Webex, App-V, BES, Good, BlackBerry Work.Previous roles include IT Customer Service Management.

On site support technician for Bristol Brunel Academy, supporting students, teachers and support staff.

Project Support working on Windows XP Rollout, Hard Drive encryption and VPN and wireless network access.

Managing small IT Helpdesk team of six 1st line staffTUPE'd over to Capgemini when the contract supplier changed.