James Morrison

James Morrison Email and Phone Number

Head of Service Operations @ Finning
Calgary, AB, CA
James Morrison's Location
Calgary, Alberta, Canada, Canada
James Morrison's Contact Details

James Morrison personal email

About James Morrison

James Morrison is a Head of Service Operations at Finning. He possess expertise in marketing strategy, customer satisfaction, account management, sales, team building and 37 more skills. He is proficient in French and English. Colleagues describe him as "Having worked with James for 16, he has always been someone you could go to when you needed help. As a superior that made him easy to approach for help or advice and would always take action when required or asked to. Seeing him adapt his style to incorporate high emotional intelligence made it a pleasure to work for him. Enrich benefited from his drive and get it done attitude, he excels in thinking outside the box to find solutions to new problems. James is able to share his knowledge in an organized and thought out ways and consistently provides more efficient ways of performing any processes. Having known him for 20 years personally, he is always someone that would take ownership and make things happen, this translates to a strong leadership and work ethic in the business side of life.", "I Have known James, both personally and professionally for almost 20 years. He is a trusted friend and longtime colleague. James' positive attitude and outgoing personality serve him well while cultivating new business development, garnering trust, loyalty and confidence with customers. Strong personal and business ethics, instils high standards for quality deliverables. I strongly recommend James for any business process improvement solutions.", and "Having worked with James on major projects I can say without reservation that James is a very capable and intuitive developer. Under pressure, James steps up to deliver time and time again and is always ready to deal with anything that’s thrown at him. His innovative and creative thinking flows into project to give it the edge and to drive winning performance. I can’t recommend him highly enough."

James Morrison's Current Company Details
Finning

Finning

View
Head of Service Operations
Calgary, AB, CA
Website:
finning.com
Employees:
10506
James Morrison Work Experience Details
  • Finning
    Head Of Service Operations
    Finning
    Calgary, Ab, Ca
  • Finning
    Gm, Mining Technology Integration And Site Performance
    Finning Aug 2024 - Present
    Ca
  • Finning
    General Manager, Customer Support Operations
    Finning Jan 2024 - Sep 2024
    Ca
  • Finning
    General Manager, Parts Operations And Fleet Management
    Finning Oct 2022 - Jan 2024
    Ca
  • Finning
    Director, Digital Operations And Fleet Management
    Finning Aug 2021 - Dec 2022
    Ca
  • Finning
    Director, Performance Solutions Operations
    Finning Feb 2020 - Oct 2022
    Ca
  • Finning
    Power Systems Performance Solutions Leader
    Finning Jan 2019 - Feb 2020
    Ca
  • Finning
    Power Systems Technology Manager
    Finning Oct 2016 - Jan 2019
    Ca
    - Provide strategic planning and leadership to ensure the Power Systems division is commercializing available technology solutions. - Drive internal and external stakeholder engagement, to optimize maintenance planning and supply chain management, allowing Finning to lower our cost to serve, while exceeding our customer’s reliability and productivity goals. - Leverage technology and fleet management principles to improve customer service levels and improve profitability.- Collaborate with our Product Support Reps and Digital team, as a subject matter expert, to develop new and innovative technology proposals and solutions for our customers.
  • Next Chapter Applications
    Founding President
    Next Chapter Applications Jan 2016 - Dec 2017
    Motivated by user success stories, and with a firm belief that the right technology can deliver measurable results, Next Chapter Applications was created to deliver, implement and support business application solutions, for almost any industry. Visit our website (http://www.ncapplications.com/) to see how we are helping our customer and business partners.
  • Richer Systems Group
    Vice President, Customer Experience
    Richer Systems Group Jul 2012 - Dec 2015
    As a result of accepting roles of increasing responsibility, and as a member of the Executive committee, Richer Systems Group relied on my industry expertise, credibility, and experience to develop sales & marketing initiatives, drive operational efficiencies, and influence the company's strategic roadmap.➢ Developed and maintained multi-year strategic roadmaps linking technology initiatives, with sales and customer objectives.➢ Proactively developed, executed and maintained strategic customer experience initiatives, ensuring a consistent experience for both internal and external stakeholders. ➢ Mentored and developed team members using a supportive and collaborative approach; assigning accountabilities; setting objectives; establishing priorities, monitoring and evaluating results. Team members were based out of 7 locations. ➢ Identified business opportunities and collaborated with internal teams to drive incremental revenue within existing and new accounts. ➢ Assisted with high severity requests and escalated issues. ➢ Responsibility for 40% of company's overall P&L
  • Richer Systems Group
    Project Manager / Account Manager
    Richer Systems Group Jul 2011 - Jul 2012
    ➢ Project Manager and Senior Implementation consultant for 55,000-vehicle Fleet Software implementation, consisting of over 400 repair shops, and close to 2,000 end users, with impact and visibility to over 3,000 users. ➢ Projected delivery was successfully completed on time, on budget, and is currently exceeding project goals and user expectations.
  • Richer Systems Group
    Director, Sales & Marketing
    Richer Systems Group Feb 2009 - Aug 2011
    - Developed and implemented marketing initiatives and sales strategies for new software products, achieving positive results with limited resources. - Responsible for negotiated final pricing and contract terms for all new sales and contract renewals.- Performed market, competition, and service opportunity analysis.- Re-engineered sales processes, resulting in improved customer satisfaction and internal efficiencies.
  • Richer Systems Group
    Solutions Manager (Pre-Sales)
    Richer Systems Group Jan 2006 - Jan 2008
    - Led customer-driven business requirements analysis; supported joint application design and provided overall product management to key modules of the enrich transportation management system.- Developed and delivered multi-day software demonstrations, responded to RFP/RFQ documents and prepared proposals.- Representative for RSG at industry product and technology trade shows across North America.- Responsible for delivering product demos to potential customers.
  • Richer Systems Group
    Senior Implementation & Training Consultant
    Richer Systems Group Jan 1998 - Jan 2006
    - Led the enrich implementation team for Ryder Europe.- International implementation experience including the U.S., U.K., and Germany.- Developed and delivered client training programs.- Experience in forecasting, tracking and managing project budgets.- Proven ability to manage multiple implementation projects simultaneously.- Trained internal employees on new enhancements and application procedures for the software- Supported management with product expertise and ‘real world’ experience.- Worked with customer re-engineering their internal processes to optimize system functionality.

James Morrison Skills

Marketing Strategy Customer Satisfaction Account Management Sales Team Building New Business Development Operations Management Management Team Leadership Transportation Pricing Negotiation Project Management Business Analysis Change Management Software Project Management Business Development Sales Process Sales Management Key Account Management Cold Calling Crm Leadership Microsoft Office Business Strategy Strategic Planning Product Management Business Process Improvement Project Planning Pre Sales Customer Service Enterprise Software Solution Selling Marketing Analysis Training Time Management Microsoft Word Microsoft Excel Business Process Vendor Management It Service Management

James Morrison Education Details

  • University Of New Brunswick
    University Of New Brunswick
    Business Management

Frequently Asked Questions about James Morrison

What company does James Morrison work for?

James Morrison works for Finning

What is James Morrison's role at the current company?

James Morrison's current role is Head of Service Operations.

What is James Morrison's email address?

James Morrison's email address is ja****@****ail.com

What schools did James Morrison attend?

James Morrison attended University Of New Brunswick.

What skills is James Morrison known for?

James Morrison has skills like Marketing Strategy, Customer Satisfaction, Account Management, Sales, Team Building, New Business Development, Operations Management, Management, Team Leadership, Transportation, Pricing, Negotiation.

Who are James Morrison's colleagues?

James Morrison's colleagues are Angelo Nicolas Malatesta Robledo, Javier Rosario, Laura López, Tracey Yau, Danny Pelaez Gutierrez, Rob Kropinak, Scarlett Quijada Arriagada.

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