James Swan Email & Phone Number

Barrington, Nh, Us

Woonsocket, Ri, Us

Proudly serving as a Technology Integration Engineer at CVS Health, an organization at the forefront of heart-centric healthcare innovation. Here, I'm constantly leveraging and expanding my expertise to contribute to a dynamic and evolving health ecosystem.Key Responsibilities:Integration Mastery: Lead the installation, configuration, and maintenance of DataPower physical devices, OVA’s, and DataPower on OpenShift/CloudPak environments.Technical Acumen: Developed deep expertise in Apigee, APIM, Kong, and OpenShift/Kubernetes, ensuring seamless tech integrations and solutions.Automation & Resilience: Spearheaded automation initiatives using python and shell scripting, designed robust middleware solutions to bolster system resilience.Operational Excellence: Championed numerous projects leveraging API Connect v10, DataPower, and automation tools like Python and Ansible. Continuously sought to improve processes, emphasizing efficiency and excellence.My journey at CVS Health has been about more than just technology; it's about being part of a mission to bring heart and innovation to every facet of healthcare.

Boston, Ma, Us

At Liberty Mutual Insurance, my role as a senior infrastructure engineer was pivotal in driving both digital transformation and operational excellence. Here's an overview of my responsibilities and accomplishments:Infrastructure Management: Led the development and oversight of a resilient IT infrastructure, utilizing both Linux and AIX systems. We leveraged the strengths of on-premises and AWS Cloud resources to ensure optimal uptime and performance.Automation & Scripting: Regularly employed Python and Bash scripting to automate repetitive tasks, enhancing system efficiency. This proactive approach reduced manual intervention, ensuring faster and more accurate task executions.Infrastructure as Code (IaC): Championed a forward-thinking infrastructure approach with IaC. Using tools like Ansible and Python, we maintained consistent and reproducible environment setups, a move that bolstered system reliability.Troubleshooting & RCA: As a primary resolver for critical incidents, I streamlined root cause analyses and collaborated with diverse teams for solutions. Our commitment to resolving issues quickly improved system uptime and enriched user experience.Project Management: Orchestrated numerous infrastructure projects, from conception to delivery, ensuring they met time, quality, and budget expectations. These endeavors invariably met stakeholder expectations, reinforcing trust in our capabilities.Team Collaboration & Learning: Emphasized continuous learning, organized knowledge sessions, and promoted tech exploration within the team. This approach kept us at the forefront of technological advancements, ensuring we always deployed the best solutions for our business needs.

Durham, New Hampshire, Us

Since embarking on my journey with UNH-IOL in 2005, I've been privileged to receive the IOL Star award on four occasions, a recognition that speaks volumes about my dedication and the value I brought to the organization.As the IT Manager, I was the driving force behind the seamless operation and strategic enhancement of the UNH-IOL production network and IT services, ensuring optimal performance at all times.My tenure at UNH-IOL was marked by significant involvement in VoIP Testing and Development. I took the lead in crafting and executing test plans and tools, with a primary focus on SIP. I also had the honor of steering the VoIP Consortium and the web communications team.My professional repertoire is rich with expertise in Voice over IP technologies, IPv6, Wireless Sensor Networks, systems administration, network administration, and software engineering. I proudly hold a Bachelor's of Science Degree in Computer Science from the University of New Hampshire, earned in 2007.As a previously active participant in The SIP Forum, I had the exciting opportunity to run the SIP Interoperability Test (SIPit) NOC many places around the world. I've been invited to share my insights at SIPNOC 2012 and ICDCN 2013, and my work has been featured by Springer and Science Direct. My passion for IT and networking has always been the driving force behind my contributions to the field.

Durham, New Hampshire, Us

In my role, I was entrusted with testing various VoIP devices for protocol conformance and interoperability. This encompassed creating multi-vendor test environments of varying scales to mimic different scenarios, executing comprehensive test plans, and generating detailed reports. My primary focus was on SIP and RTP/SRTP protocols, but I also gained experience with MGCP, H.323, XMPP, and ISDN-based equipment. I actively contributed to the development of new test plans and tools, ensuring compliance with various profiles of base and extension specifications, primarily from IETF.As I advanced in my position, I took on leadership responsibilities, including training and supervising testers and ensuring the accuracy of their reports.In my final two years, I expanded my role to encompass managing the web development team while continuing to oversee the VoIP consortium. I also served as the software architect for an innovative internal CRM/CMS tool designed to streamline daily workflows and enhance customer communication. This tool remains actively used by all UNH-IOL employees and receives regular updates with new features. Its implementation has significantly improved operational efficiency and strengthened customer relations.