James Taylor Email & Phone Number

Surry Hills, New South Wales, Au

I'm on the leadership team at Mosh, reporting to the founders. I lead the product management, design and data teams.

Melbourne, Vic, Au

Afterpay is the leading buy now pay later platform with more than 20m active customers worldwide.- Led a 30+ person cross functional team (hired & managed product managers, designers and analysts). - Led the teams that conceived & launched Afterpay’s first membership program, a recurring revenue product that allowed customers to shop anywhere & earn cash-back at a range of exclusive stores. Negotiated the contract with 3rd parties, generated 180k signups within 2 days, on track to bring in $x0m in net new revenue in year 1- Scaled shopping marketplace to $2.5b in GMV for FY21 in attributable spend (22% of entire business, up from 8%) Jack Dorsey claimed in Block’s Q3 FY21 earnings this was the main reason why Block had agreed to acquire Afterpay- Increased merchant monthly referrals by 60% (on top of organic growth) by introducing a re-design, improved finding & filtering, ML personalisation & merchandising, in-app browser, deal notifications, wish-listing (with first-to-market budgeting experience) & a product/content focused shopping (from a simple store listing directory)- Conceived, developed & launched Pulse, a first-to-market consumer loyalty program taken to market in <5 weeks. Now has 6m+ opt ins and increased 12 month frequency by $600m in GMV in FY20. Featured in FY20 earnings call- Launched a re-platformed & re-designed web experience onto a headless CMS with front end editor to reduce avg. new experiment time from 2 weeks to <1 day. Also enabled native app experiences through the new CMS, increasing click to order conversion by 10%. Led contract negotiations and final decision maker for tooling budget of $500k per year- Conceived, developed & launched Afterpay’s first refer a friend program. Increased net new sign ups by 20k per month- Developed ability for consumers to re-schedule upcoming payments for free. Led to a 80% reduction in related call volume, an 18% increase in on time payment %, and removed the #1 complaint

Melbourne, Vic, Au

Te Aro, Wellington, Nz

Xero is one of the world's largest platforms for small businesses, with 2m+ active customers worldwide.- Led integration between Xero and 15+ banks through Open Banking APIs, supporting 500,000+ UK customers with daily transactional data to run their small businesses- Launched a migration experience for small businesses and accountants to transition 180,000+ end users to a more secure, less failure prone banking experience that reduced on-boarding time from ~10 days to 5 minutes- Led an international research program to develop new lending experiences for SMB's and accountants, facilitated more than 40 customer interviews, prototype testing sessions & customer segmentation analysis. Led to the development of a vision, strategy and proposition to enter an opportunity worth $3 million in its first year

Sydney, New South Wales, Au

Tyro is Australia’s largest fintech company with a banking license, focusing on lending, banking and payments services. - Launched Android version of mobile banking app, expanding user base by 33%- Improved banking and lending on-boarding flows, led to a 30% increase in conversions and $3 million of additional deposits and $10 million additional loan originations in the first year- Grew the mobile banking app’s total daily active users by 20% month over month- Launched a new web banking platform which led to a 35% reduction of customers time spent on completing their daily reporting jobs necessary to run their business- Reduced customer service call volume by 28% with self-serve login help and support feature- Introduced a real time sales tracking feature for customers, led to a 15% increase in 7 day retention- Led 4 cross functional engineering teams and introduced embedded Agile UX design delivery into the SDLC, significantly improving feature completion rate - Introduced the analytics strategy & customer messaging feedback loop system, reducing response time to customer from several days to 24 hours- Started out as product designer, then product design lead, product manager, and finally senior product manager

The University Of Sydney, New South Wales, Au

Guest lecturer to Bachelor of Design Computing students at the University of Sydney. Lectured on:- Psychology in Design- Sound in Design

Werkhaus was a design and development business that worked with consumer start-ups and large tech companies. Wound down the business to focus on in-house opportunities.- Created direct sales and marketing opportunities to work with Google, ZTE, Fox Sports & Microsoft.- Led experience design and research for Daily IQ, a business insights tool. Currently used by 750k+ small businesses for The Commonwealth Bank of Australia. (Work completed while employed at CEC, a digital consultancy)- Delivered a new insurance quote process for Hollard/Woolworths that increased conversions of home and car insurance policies by 15% (Work completed while employed at CEC, a digital consultancy)

Bachelor'S Degree, Industrial And Product Design

Education record