James Martinez Email & Phone Number

San Francisco, California, Us

Connect and service your customers in a whole new way with the world’s #1 CRM and Customer Service platform. Integrate every part of your company that interacts with customers — including marketing, sales, service, and more — with our Salesforce Customer 360 solution. Salesforce brings together all of your customer information on one platform with social and mobile capabilities built in. This makes our offerings easy to tailor and integrate with back office systems and third-party applications.With a 360-degree view of your customer, Knowledge at your fingertips, Omni-Channel routing, AI, IoT, Analytics, and through any channel via phone, email, chat, messaging, Social Media, or any other method that comes along, we are ready to meet your customer where they are. Companies that use Salesforce become customer focused companies. They build deeper customer connections, align employees and improve collaboration, increase sales and customer satisfaction, and grow their businesses faster. Our #1 value is TRUST and we're proud to have been born "Cloud" over 20 years ago.See how our customers are making their customer company transformations at salesforce.com/customers

Santa Clara, Ca, Us

Your enterprise needs to move faster, but lack of process and legacy tools hold you back. Every day, thousands of customer requests, IT incidents, and HR cases follow their own paths—moving back and forth between people, machines, and departments. Unstructured. Undocumented. Unimproved for years. With the ServiceNow System of Action you can replace these unstructured work patterns of the past with intelligent workflows of the future. Now every employee, customer, and machine can make requests on a single cloud platform. Every department working on these requests can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at Lightspeed. - Mentoring and leading other team members- Exceeded plan my first three quarters. 148% of plan my first year- Strategic Enterprise Cloud Sales- Build and maintain pipeline across the region- Record all sales activities and provide accurate forecasts - Driving business outcomes for my customers- Day to day account management efforts driving NNACV- Renewals and contract negotiations- Developing and executing go-to-market strategies- Working cross-functionally with various business units (Marketing, Product Mgmt, Sales, etc.) to exceed quarterly and annual goals- Ensure partners are enabled and able to convey our value- Host for various user groups helping drive adoption and success

San Ramon, Ca, Us

- 42% of annual quota within the first quarter- 100% customer retention and renewal rate- Improved Enterprise communications for various customers in my territory with their On-prem and Cloud solutions. - Reduced MTTD, MTTA, and MTTR for my customers which saved each of them millions of dollars per year in unnecessary downtime. - DevOps automation and development cycles- Cross / Up selling- Trusted Advisor to assigned territory/ accounts- Multi-solution alerts / situation communications (Moogsoft, Big Panda, Datadog, Splunk, New Relic, Solar Winds, etc.)- Provided further automation to ITSM and Change Management solutions (ServiceNow, JIRA, Cherwell, HP, Remedy, IBM Control Desk)- Enabled partners, SIs, VARs and LARs to help sell our value- Developing high-level SOW for customer planning and budgeting

Armonk, New York, Ny, Us

- Exceeded quota numerous years to include 697% individual goal and 1000% team- Sales Excellence Award multiple years for exceeding sales targets- Assisted with over $100M in sales during my career with IBM- Possess a well-rounded knowledge of the IBM Cloud offerings and value selling. - Able to take customer requirements and pain points and design solutions to overcome a customer's business challenges. - Able to successfully manage concurrent accounts/ deals.- Project planning and readiness assessments to provide implementation strategies in support of IT, and Business Application initiatives.- Skilled at working closely with customers and overseeing Proof of Concepts (POCs) and product hands-on training sessions.- Provide product direction, vision and enhancements.- Managing and tracking issues for customers - Delivery Executive for large multi-million dollar IBM Accounts

- Consultant – IT Leader / Best Practices Implementer - Evaluate staff and hire personnel to fill open requisitions within the IT organization and provide training/ mentoring based on gaps identified.- Led the successful design, process improvement and implementation of 4 of the - ITIL processes by leveraging customer’s existing ITSM solution AXIOS Assyst. Within a matter of two weeks I was able to eliminate my customer’s pain points as well as exceed our initially projected ROI and SLA targets based on historical data and metrics. - Developed standards for the entire organization as well as an IT Asset Management Lifecycle linked to Configuration Management. - Redefine Service Level Agreements (SLA’s) the IT organization has with the various Business Units. - Review previous customer surveys, develop improvements and train staff.- Create metrics and reporting plans as they relate to the ITIL Framework and newly developed SLA’s.- Determine and implement automation capabilities within the organization.

San Jose, California, Us

- Reported to the SVP and managed a budget of $50M and led 90 employees across the globe.- Led various Regional Directors and technical managers providing overall support, regional sales, upgrades and deployments of IT enterprise systems.- Worked closely with the CA Sales organization and helped showcase our live production environment to key customers leveraging the portfolio of CA UniCenter products and showing the scalability of our solutions.- ITIL Process Owner of various areas.- Responsible for seeing each project from conception to end ensuring each project remains under budget and ensuring that I have buy-in from all of the business units. - Successfully introduced structure, organization, and discipline to all business processes by accurately identifying and organizing enhancement projects, software issues and best practices.- Perform benchmark testing of vendor hardware and standardized on particular platforms, perform RFP and negotiate corporate pricing thus reducing costs.- Work with customers and business units to define clear and concise business requirements for product enhancements in response.- Contributor in the creation and execution of division wide business and technical strategies to lower costs, improve efficiencies, and mitigate risks.- Improved SLA’s from 80% to 93% upon taking over the role then maintained that year after year during my tenure based on anonymous company surveys.

Bachelor Of Science In Information Technology, It

Information Technology, Networking Technologies

Associates Of Applied Science - Aas, Computer/ Network Technology