A senior executive with significant leadership experience leading large groups of people as part of complex regulated businesses in health, human services, and personal injury insurance. Demonstrated ability to lead large groups of people with clear purpose and values, supported by the design and implementation of customer models which deliver excellent outcomes. Proven ability to lead teams to improve client, customer and financial outcomes that ensure a positive customer experience and growth. An innovative and analytical thinker with experience understanding future trends to support innovation and its implementation, problem solving and effective clinical governance and risk management. Professional Achievements Led the Lifecare Physiotherapy turnaround of one of the largest allied health and medical businesses including 37 standalone clinics, 6 clinics within medical centers, 2 inpatient hospital contracts and an allied health homecare service significantly improving productivity, clinical utilisation and profitability. - Rebuilt and redesigned the management team, management practices, rhythms and routines to improve clinical and commercial outcomes, customer growth and profitability. - Support clinics to improve utilisation and productivity through clinic performance management framework and data driven dashboards. - Established local and national marketing strategy supporting growth. - Develop new integrated, value-based healthcare products and specialised clinical services to support customer growth and expand into new markets. - Redesigned administration service to optimise customer experience and reduce costs.- Property optimisation to improve clinic footprint and maximise geographic coverage. Large scale delivery of claims innovations underpinned by value-based healthcare principals, digital technology, data science, AI, Machine learning and behavioural economics improving client experience and annual cost savings of more than $15M.- Co-design a claims AI Triage tool (supervised machine learning model) which accurately triaged claims at first notification of loss greater than 75%.- Partnered with Behaviour Works as part of Monash University to implement an inhouse Behavioral insights team. The BI team led a test and learn approach utilizing practical behavioural economics techniques into personal injury claims.- Led the design, development and implementation of digital tools which collected psychosocial data to improve claims triage and proactively approve services based on risk factors pre liability.