James Valente Email & Phone Number

Boston, Ma, Us

Performs automated vulnerability assessment of endpoints and servers, documents findings, and recommends remediation to CIO and CISOMaintains a centralized log management systemChairs monthly meeting with SIEM Vendor to address any findings or alertsServes as primary investigator and handler of information security incidents

Performs automated vulnerability assessment of endpoints and serversMaintain a centralized log management systemMonitors and fine tune Palo Alto firewall and intrusion detection systemPerforms automated web application testingCommunicates complex technical issues to in a way that's relevant to all levels of technical competenceMaintains expertise in the field of information security by attending industry conferences and/or courses

Monitoring and reviewing logs and alerts from IDS, SCCM, Nessus, and the firewalls on campus to identify and respond to potential threats to sensitive data or machines on campus. Addressing concerns regarding phishing attempts, stolen & compromised accounts and computers, and miscellaneous security questions from the campus community.Addressing DMCA complaints and forwarding them to the appropriate staff.

Trained new attendants for the ITS Open Access Labs, monitored lab usage and upkeep, and ensured that student employee shifts were properly being covered. Trained student repair technicians to use HEAT Call Logging system, and oversaw repairs performed on machines. Participated in the coordination of the SSU Online Services portion of the Transfer and New Student orientations.Researched tools such as the Microsoft Deployment Toolkit and Windows Server Update Service for use in streamlining the repair process of student machines.Created easy-to-follow instructional documentation for the various online systems and services provided by Salem State for the student community.

Coordinated setup, support, and breakdown of equipment for on campus events.Organized and configured videoconferencing equipment for use in classrooms.Provided technical expertise for classroom and conference technology spaces across campus.

Served as customer service and support technician for students of campus community.Diagnosed, performed troubleshooting, and replaced failed or damaged hardware on student laptops.