James W. Email & Phone Number

Toronto, Ontario, Canada

• During my time at NMG I focused on modernizing the firm's global IT in every facet I could reach.
• Built an entire Intune and Autopilot implementation from scratch. This Improved their new and repurposed PC hands on time from over 3 hours to 15 minutes.
• Through a mixture of Intune and 365 Defender, took security compliancy from over 97% noncompliance to under 3% of devices needing review monthly.
• Worked with global management and other skey stakeholders to build a repository of required and optional approved apps available for staff to either manually install through Company Portal, or automatically pushed via.
• Built custom user led tools to allow company approved software installations and upgrades through Microsoft Company Portal where Microsoft’s own tools did not support these processes natively.
• Built Azure Virtual Desktop pooling systems that spanned multiple continents for all staff, utilizing FSLogix for seamless user profile availability for travelling staff and contractors.

Toronto, Ontario, Canada

• With my years of experience using Connectwise products, I have modernized many aspects of their ticketing system, data synchronization between the services, and improved their documentation. I have also highlighted.
• Connectwise (ticket management, remote Windows support)
• Office 365
• Azure (Hosting and AD)
• Various on-prem Windows Server Environments
• Datto (Cloud and Local backup solutions)

Toronto, Ontario, Canada

Moved to Apogee following the aquisition of D-Tech Consulting. Experience and responsibilities were largely identicle.

Toronto, Canada Area

My role at D-tech cover many responsibilities servicing medium businesses to national non-profits.My day to day will have me tackling your usual issues including:- Various Windows Server Roles management (Active Directory, File and Print management, DNS, DHCP etc)- Desktop support- Office 365 management- Network Maintenance (performance checks, firmware.

Whitely, United Kingdom

During my time with Specsavers I was selected within the first month to provide a focused service to the relatively undocumented HearCare business, due to my customer handling skills and enthusiasm for new and difficult tasks. With the creation of the team I developed processes to increase 1st call resolutions and improve store/corporate relations.I was a.

Portsmouth, United Kingdom

Worked towards modernizing the department's support of customer facing online servicesDiagnose technical faults and potential UI issuesDeveloped processes used by call center staff to resolve website issuesResponsible for department reports to managementProvided customer service and support of various products throughout employmentTrained Staff

Ingersoll, Ontario, Canada

Ensured final quality of engine builds for various GM SUVsMaintained working knowledge of frequently refined product designTrained staff