Mr. James Ngu obtained his Degree Certificate (Computing and Information System) from the University of Lincolnshire & Humberside at Lincoln, England in the year 2001. He holds an HRDF Certified Trainer certification No. TTT/27250 Mr. James Ngu as a Licensed Custom Agent has been working in the Freight Forwarding and Logistics Industry for 18 years, as a founder of Amber courier and successfully set up their internal customer service standards and delivery services process for the company. Already more than 1-year in-house training in the training industry now, Mr. James has conducted numerous in-house training sessions with the logistics and courier corporate. His training programs consist of customer service, Logistics, Malaysian Customs Procedure, Shipping Documents, Free Zones, Incoterms@, problem-solving & decision making, managing complaints, and supervisory programs.In the course of his career, he also had many opportunities to write and speak to many levels of management in planning, presenting and decision making. With his understanding of the logistics and courier industry, he provides communication training to the branch including leadership, communication skills, proficiency in the language, attentiveness, time management skills, and persuasion skills, HR-related issues, and challenges.Many methods of training are available which have certain advantages and disadvantages. The methods that Mr. James Ngu using is On-the-Job Training, coaching, mentoring, lectures, management games, practicing, case study, group discussions, and tutorials.