James Nigrelli Email & Phone Number

Providence, Ri, Us

Warwick, Rhode Island

176 South Street Hopkinton, Ma

Created and managed all features, including test plans, test cases, and test strategies in regards to Fully Automated Storage Tiering and Virtual Provisioning. Facilitated multiple cross-functional meetings on a weekly basis regarding code quality and interoperability. Organized meetings with development teams on data integrity, performance impact, future code releases, and diagnostics.• Served as main communication point with development team for testing new features, identifying and resolving deficiencies, and testing newly created fixes and enhancements. • Acted as Training Leader in drafting technical documentation, delivering training materials for multi-disciplinary teams and providing in-depth technical training along with mentoring to new and junior team members.• Proactively recognized deficiencies in code releases which sustained a high reliability and continuous code excellence for customers.• Reduced man hours in testing by identifying and analyzing patterns in manual tests and creating, executing and monitoring automated tests.• Identified, tested, and released fixes for code improvements and corrective actions, increasing customer satisfaction and code quality.• Appointed as lead quality assurance engineer on multiple feature code releases, developing test plans, creating manual / automated tests, and executing tests to endure code dependability.• Created test plans / cases and strategies, standardizing procedures during regressions for functional, unit, automated, manual, and system testing while following agile scrum development process.• Increased productivity by creating, documenting, and presenting technical procedures, including inlines, CLI commands, scripts, and debugging best practices for investigation purposes.• Collaborated with team engineers, developers, and support teams locally and remotely in Cork, Durham and Bangalore, communicating complex technical information across multiple languages and time zones.

171 South Street Hopkinton, Ma

Served as primary escalation point for all FAST VP customer issues presented to support labs worldwide. Collaborated with engineering directly on all high level FAST VP issues that occurred in Hopkinton, Utah, Cork, Cairo, Shanghai, and Australia Symmetrix support labs.• Increased customer satisfaction scores (CSAT) by creating FAST VP task force and serving as global head trainer for FAST VP troubleshooting and customer facing calls.• Led weekly meetings with FAST VP and performance engineers, sharing knowledge and working collaboratively to develop optimal resolutions. • Selected to travel to Utah and Egypt to train and mentor technical support engineers in FAST VP capacity, troubleshooting and procedures.• Appointed founder, member, and chief escalation point of FAST VP task force which expedited resolutions to customers while increasing communication between support and development teams.• Elected as Sales Force Coach for PSE Lab, introducing Sales Force solutions for past and present issues with FAST VP, streamlining processes in resolving customer issues.• Engaged professionally with customers via conference-calls regarding FAST VP inquiries or performance problems.

171 South Street Hopkinton, Ma

Fielded high volume of software or hardware dial homes and customer facing calls in the PSE (product support engineer) lab. Investigated and resolved software and hardware issues for products such as DMX and Vmax. Interacted and performed effectively with co-workers in a support environment.• Elected as Service Center Coach for PSE lab for following regulations along with EMC support guides, creating collaborative support lab.• Managed escalations for DU/DL events for recovery team, freeing up time for working on corrective action in responsive manner.

Education record

Bachelor'S Degree, Criminal Justice

Activities and Societies: Rhode Island College Men's Soccer Team

Bachelor'S Degree, Sociology

Activities and Societies: Rhode Island College Men's Soccer Team