Facilitates Organizational Theory and Behavior, and Strategic Management Capstone courses within the MBA program via Moodle; helps students product graduate-level, scholarly work; engages students through timely posts, monitors student performance, applies rubrics to grade student assignments with meaningful feedback, and teaches class material with enthusiasm while maintaining a welcoming, comfortable, and respectful environment that promotes rich peer engagement.

Helping people unleash their best potentials as they explore the world by offering hassle-free and affordable travel services to include international and domestic air tickets and tour packages.• Founded and remotely manage a small business travel and tours agency with a main office in Pagsanjan, Laguna staffed by 3 team members.• Growth in business resulted to opening a branch in Guimba, Nueva Ecija in October 2016 staffed by 3 team members.• Achieved 20.6 million pesos ($396,000) in sales garnering 3rd highest spot in the entire Luzon area in 2017 within VIA Philippines system.• Achieved phenomenal growth in 2018 with over 48 million pesos ($930,000) in sales consequently becoming a top performer in Luzon area (2nd place in the country) and top international sales producer in the Philippines within VIA Philippines system.• Further expanded business portfolio by opening a computer shop in Guimba, Nueva Ecija in January 2019 to serve mostly college students in their research activities.

• Facilitates courses in the Doctor of Philosophy in Business Administration program, including Comparative Management Systems, Entrepreneurship Analysis, and Special Topics in Business Administration as well as Educational Entrepreneurship course for the Professional Master in Educational Leadership; facilitates group discussion for students to examine current issues.• Develops curriculum and designs course content for Canvas. Plans, prepares, and conducts course material to acquaint students with the policies, procedures, and best practices within business management for today’s upcoming challenges. Fosters student commitment to lifelong learning, connects course material to broader situations, current events, and local and global business events; mentors graduate-level student success, performance analysis, and individual guidance as needed.• Conducted university-wide lectures on academic writing and plagiarism via Zoom.

• Pioneering civilian program support and professional facilitator credited in helping establish a Chaplain’s Religious Enrichment Development Operation (CREDO) center servicing CNRJ area of responsibility by providing command administrative consulting to meet the mission of strengthening Fleet, Fighter, and Family.• Facilitated 73 Marriage Enrichment, Family Enrichment, and Personal Growth/Resiliency retreats; and 5 Personal Resiliency and Leaders-Lab workshops at 9 US naval installations all over Japan, Guam, Korea, and Singapore benefiting over 1,200 U.S. service members and their families. Consistently received positive evaluations.• Facilitated 4 Applied Suicide Intervention Skills Training (ASIST) workshops on-board Fleet Activities Yokosuka.• Conducted weekly indoctrination on CREDO services to newly-checked in service members and adult family members on-board Fleet Activities, Yokosuka.• Researched and developed pastoral care health of the force retreats, workshops, and seminar training modules that addressed suicide prevention and response, healthy professional and interpersonal boundaries, ethical behavior, and personal/family/spiritual resiliency.• Managed $351,000 fiscal year funding, establishing contractual relationships with hotels/resorts, buses, vendors, and catering services.

Facilitated face-to-face courses in the Master of Business Administration degree program. Courses include Organizational Leadership, Management, and the capstone course Strategic Planning and Implementation. Received 100% positive evaluation.

• Recipient of Corporate Leadership Award for Service Excellence in 2012.• Led 50 team members, conducted performance appraisals, one-on-one coaching, interview and hiring of new employees. Skillful in conducting interviews to determine the issues or concerns of employees, serves as mediator for disputes, refers employees to appropriate departments and programs for assistance. Created performance goals and improvement plans to facilitate career growth for employees.• Regularly conducted employee training on team building, policies and procedures, and interpersonal skills development.• Researched player gaming history and financial transactions, investigated deviations, and worked with Gaming Commission to detect and prevent fraud. Heavy cash handling to include jackpot payouts of $150,000, checking and creating player information on E-PAC verifying payout eligibility in compliance with Internal Revenue Service regulations. Dropping of pooled tips and prepares necessary report for Cash Cage and Accounting. Conducted point-of-sale transactions, paper and electronic card sales, and authorization of credit card transactions. Created annual and monthly promotions to generate financial revenues.• With meticulous attention to details and thorough gathering of data, initiated review of the entire department's policies and procedures, reviewed job descriptions and calculated salary adjustments. Over 90% of recommendations were approved and implemented.

• Directly supervised 17 Guest Relations Representatives and 3 supervisors, conducted performance appraisals, and regularly communicated pertinent department information. Tracked food, gift shop, hotel rooms, and golf comps in computer data base. Authorized banks, supervised theater box office operations, balanced cash vouchers and theater ticket sales and reports.• Conducted interviews and hiring of new employees. Conducted performance management to include development of career goals, performance improvement plans, and training in policies and procedures.• Resolved guest and employee issues by collecting information, evaluating and formulating the best possible solutions.• Helped set the goals and directions of the new department in line with the mission and objectives of Sycuan Tribal Nation. Helped initiate department restructure, counseled employees on the effects of job classifications, understood employee behaviors and attitudes towards change, implemented programs to help employees have a balanced work/family life to include training opportunities and employee recreation.

• Front-line cash operations services to players. Managed bank up to $150,000. Conducted financial transactions to players and to team members. Processed redemption of instruments to include jackpot payouts, qwiket coupons, chips, coupons, cash vouchers, checks, and line of credit. Prepared chip requests for table games and poker.• Processed credit card transactions through VIP system, enrolling players to the VIP Electronic check redemption program. Verified and created player account in RA Monitor and EPAC to comply with Internal Revenue Service regulations.• Monitored player financial activity to identify transactions requiring Currency Transaction Report for Casinos or Suspicious Activity Report in adherence to Title 31 regulations. Processed bank fulfillment and replenishment of banks for all cash cages, bingo, Guest Relations, valet, food and beverage, and concessions in the entire casino. Assisted team members in vault transactions, dropping of tips and entering information in the data base, clearing of tip pouches, release and redemption of payroll, and all other in-house financial transactions.

• Financial leadership role in a diverse, team-based branch operations overseeing the work of 2 supervisors and 18 Member Service Representatives.• Performed personnel functions such as recruitment and training of new team members, performance appraisals and feedback, counseling and disciplining, and termination of employment. Ensured each team member is equipped, informed and cross-trained to promote professionalism and career development. Provided optimum member services with a high volume of transactions with minimal errors.• Instrumental in the movement of branch from 13th place to 4th place in the Far East Region for loan and credit card protection and 2009 Grow Your Business achieving 90% to 170% of goals across the board.• Created training manuals for new ATM Balancing Procedures and Branch/Vault Opening, Balancing and Closing Procedures while enabling seasoned employees to train in vault operations.• Consistently inspired team members to strive for excellence through one-on-one mentoring and group training that resulted in the promotion of 2 employees into the supervisor positions, 2 employees into a higher pay grade level, and awarding of 1 employee of a Sustained Superior Performance and a corporate-wide President’s Award.• Maintained close liaisons with various military commands, and collaborated resources to serve the needs of the military through financial presentations and sponsorship/participation in community events.

• Provided superb customer service to exceed customer satisfaction. Expertise in universal position including cash box and vault operations, account services, and ATM balancing procedures. Performed finance banking functions.• Processed deposits, withdrawals, loan payments, and cash advances as well as issuing Visa gift cards and American Express Travelers Cheques. Opened/closed accounts; check re-orders, stop payments/special handling; and reissuing, reinstating and canceling debit cards. Provided services and performed a variety of account maintenance functions, account balances and activity, transfers and adjustments. Processed bank wires, Western Unions, and ACH originations.• Conducted financial counseling and financial classes for Military Saves Week and Fleet and Family Support Center. Made referrals to Navy Federal Investment and Insurance, Trust Services, or Small Business Services.• Interviewed and counseled members about financial matters. Educated and assisted members with electronic and online services and benefits such as the ATM network, Utility Deposit Guarantee Program, asset and payment protection plans, and savings life insurance. Sold and redeemed US government savings bonds.• Assisted members with submitting consumer loan, overdraft protection, and credit card applications. Reviewed debt-to-income rations, the value of collateral offered, and counseled members about loan options, products and services.• As a designated loan officer, reviewed, analyzed, and approved consumer loan applications and promissory note error requests.• Electronic Teller System Level One with override authority over Level Two employees, Junior Loan Officer 1 and Assistant Treasurer/Medallion STAMP authorized signatory for Navy Federal Credit Union.

• Created and developed a program that served more than 200 students in 3 years. Recruited, trained and led 30 volunteers.• Established grassroots programs for parents and families through reinforced communal support that resulted in stronger family units.• Effective administrative and marketing duties such as creating forms, brochures and newsletters; maintaining regular office hours for youth counseling; and experience in providing presentation to a large group utilizing PowerPoint and other multimedia.• Led 3 groups in out-of-state mission trips to Texas (2004), Washington State (2005) and Minnesota (2006) – a first for San Carlos UMC.

Designed and implemented programs and events for youth. Trained and supervised adult volunteers. Organized and led special events such as camps.

• Assigned to serve the youth population of Wesley-Rankin Community Center. Worked closely with the North Texas and the Rio Grande Conferences of The United Methodist Church.• Responsible for designing and implementing programs and activities such as after-school program, 2 mentoring programs, and camps. Designed and implemented a summer camp for 3 years working with various non-profit organizations and serving over 400 students.• Recruited adult volunteers in the areas of tutoring, mentoring and youth sponsorship. Trained at the Mentor Texas program and at conducting background checks through the Volunteer North Texas program.• Collaborated with various non-profit agencies, such as the Dallas ISD, PeaceJAM and Trinity Center, in combined efforts to raise the standard of living in West Dallas through sustained mentoring programs, teen pregnancy and substance abuse awareness campaigns and other community development.